Equipment360 lead QA, overseeing all aspects of testing for desktop, web, and mobile apps (Android & iOS).Deployment Management: Managed deployments for the entire Equipment360 platform across various platforms.Product Management Collaboration: Worked closely with the product manager to determine release schedules and features.Agile Scrum Master: Served as the scrum master for my development team, facilitating daily standups, sprint planning, retrospectives, and sprint… Show more Equipment360 lead QA, overseeing all aspects of testing for desktop, web, and mobile apps (Android & iOS).Deployment Management: Managed deployments for the entire Equipment360 platform across various platforms.Product Management Collaboration: Worked closely with the product manager to determine release schedules and features.Agile Scrum Master: Served as the scrum master for my development team, facilitating daily standups, sprint planning, retrospectives, and sprint reviews.Subject Matter Expertise: Provided technical input and expertise to the team on Equipment360 functionalities. Show less

After exceling in the role of tech support analyst I earned the promotion of a Business Solutions Analyst (tier 2). In this role I became very specialized in a small number of products, providing escalated support to our customers for the most challenging issues.Responsibilities:• Provided specialized remote support for escalated cases from tier 1.• Focused on sensitive customer issues that needed quick resolution.• Offered input to the development team on how new features… Show more After exceling in the role of tech support analyst I earned the promotion of a Business Solutions Analyst (tier 2). In this role I became very specialized in a small number of products, providing escalated support to our customers for the most challenging issues.Responsibilities:• Provided specialized remote support for escalated cases from tier 1.• Focused on sensitive customer issues that needed quick resolution.• Offered input to the development team on how new features should work.• Assisted in creating bug tickets in Jira.• Created training content videos for new hires. Show less

As a tech support analyst I provided remote support to our customer utilizing multiple channels (phone, chat, email). In this role I was on the tier one rotation where calls were answered in 3 rings or less and strived to have full resolution within the first call.Responsibilities:• Provide world class remote support to customers via phone, chat, or email.• Assisted customers with software upgrades. Software that utilized VDF or SQL as its database.• Performed data… Show more As a tech support analyst I provided remote support to our customer utilizing multiple channels (phone, chat, email). In this role I was on the tier one rotation where calls were answered in 3 rings or less and strived to have full resolution within the first call.Responsibilities:• Provide world class remote support to customers via phone, chat, or email.• Assisted customers with software upgrades. Software that utilized VDF or SQL as its database.• Performed data migrations.• Night/Weekend on call rotation.• Created customer facing support articles to assist in troubleshooting and how-to guides.• Participated in webinars showing customers new features in our software. Show less