James Brooks Email & Phone Number

Washington, DC, US

Virginia, United States

• Leads the county government in high quality budget strategy and development, resource allocation, financial analysis, program evaluation, accounting, and procurement for the Capital Budget and Long-Range Planning in.
• Advise and assist stakeholders with financial management and policy development on long-term capital projects.
• Train and consult… Show more Leads the county government in high quality budget strategy and development, resource allocation, financial analysis, program evaluation, accounting, and procurement for the Capital Budget.
• Train and consult stakeholders in budget, budget systems, and project management.
• Guide and educate stakeholders through management analyses and program evaluations to improve the effectiveness of long-range capital planning. Show less

Falls Church, Virginia, United States

• Led and supervised a team of employees in daily operations and investigations using persuasive and positive written and verbal communication skills while evaluating and measuring performance
• Chairman of taskforce group which spearheaded long-term organization-wide internal reform with modernized vision, mission statement, and core values
• Strategically lead in cross-functional groups with highly stressful incidents that require quick and critical thinking for life-saving… Show more
• Strategically lead in cross-functional groups with highly stressful incidents that require quick and critical thinking for life-saving objectives
• Oversaw and collaborated with multiple stakeholders on towing regulation compliance and policy for the department
• Instilled greater public confidence of police services by analyzing quantitative crime and traffic data to design crime prevention best practices and identifying targets of potential criminal activity

Falls Church, Virginia, United States

• Regional advocacy leader in bicycle and pedestrian safety issues in Northern Virginia.
• Authored legislation to increase equity in the judicial system for safety issues
• Engaged in continuous process improvement and after-action recommendations by analyzing investigations and major incidents
• Modernized career development policy by creating strategic and attainable metrics for future officer promotions
• Consulted residential and commercial stakeholders by applying… Show more
• Consulted residential and commercial stakeholders by applying principles of crime prevention through environmental design (CPTED)

Falls Church, Virginia, United States

• Marketed engaging virtual content to enhance community relations on Twitter (@JBrooksFCPD) and other media platforms
• Advocated public safety around theft and traffic awareness campaigns through press releases, various media platforms and community engagement
• Executed and managed over $30,000 of VA Dept. of Motor Vehicles and US Department of Justice grant monies awarded for traffic safety programs for equipment procurement and personnel staffing
• Analyzed data on crime… Show more
• Analyzed data on crime activity to determine best prevention plans and practices
• Led increased professionalism of school crossing guards through training development and marketing importance of their role in safety which led to the assistance of a bank robbery arrest

• Managed complex criminal investigation caseload applying state law and local ordinances with forensic, psychological, and interview analysis. Successful outcomes increased a higher quality of life for victims and the.
• Translated Spanish in verbal and written communications for investigation, and media campaigns
• Certified International Police Mountain Bike Officer

Herndon, Virginia, United States

• Introduced and initiated online training for TWC employees. Led continued development including selection of Learning Management System and partnering with vendors for additional development.
• Managed development and delivery of training courses to educate sales and management staff on TWC products. Integrated brand and marketing collateral to provide consistent corporate image.
• Ensured on-time delivery of all training products. Updated internal customers on future and current… Show more
• Ensured on-time delivery of all training products. Updated internal customers on future and current training with regular schedules.
• Developed numerous online courses including public-facing Captivate-driven tutorials.
• Organized and led content reviews with TWC subject matter experts, marketers, sales agents, users, and vendor to ensure accuracy of content.

Reston, Virginia, United States

• Published a 168 page customer service agent orientation handbook for the first time in the company’s history
• Increased call center staffing retention from under 50% to 80% by creating in-classroom training curriculum and training program for new customer service agents applying modern teaching methodologies
• Assumed managerial responsibilities to recruit new employees and negotiate their compensation packages
• Over $30,000 in customer sales retained in one month in the call… Show more
• Over $30,000 in customer sales retained in one month in the call center retention team utilizing active listening skills
• Successfully resolved more than 200 customer concerns monthly regarding customer fulfillment issues that required supervisor attention Show less

Arlington, Virginia, United States

• Developed a strong rapport with over 1,400 students at Washington-Lee High School as the In-House Substitute Teacher
• Volunteered as English tutor for Speakers of Other Languages after school
• Independently developed a pre-college Psychology lesson plan for High Schools students

Master Of Business Administration - Mba

Certificate, Public Manager

• Institute for Regional Excellence-Metropolitan Washington Council of Governments • Created public policy for health care programs for.

Bachelor Of Arts - Ba, Psychology

•Minor in Spanish Language & Literature

Education record

•Seville, Spain •Studied Spanish language, literature, and culture in the native tongue

Career Studies Certificate, Accounting