James M. Email & Phone Number

Experienced IT professional with a proven track record in system security administration, technical support, and project management. Currently serving as the IT Security Administrator at Flogas Ireland, overseeing operating systems, applications, and network security devices. Skilled in monitoring Nessus scan results, patching endpoints and servers, and responding to security incidents. Proficient in analyzing system logs and network traffic for unusual activity and maintaining end-user accounts and permissions. I excel in ensuring IT compliance and producing comprehensive management reports. Prior to this, I held the position of IT Systems Administrator at Flogas Ireland, providing technical support, managing client-based systems, and deploying patches. Earlier, as a Technical Engineer at Peninsula Business Services, I managed escalated support tickets, owned projects, and collaborated with third-party support. In my role at Citrix Systems Ireland, I offered advanced technical assistance on Citrix products, achieving high levels of customer satisfaction. My experience also includes serving as a Senior Service Desk Engineer at AXA Insurance Ireland and a Service Desk Engineer at Boylesports, where I delivered timely support, managed user access requests, and reduced ticket volumes.I earned a Bachelor of Science in Computing in Applications and Support from Dundalk Institute of Technology, specializing in database management, systems administration, software support, networking, and more.I hold certifications in CompTIA Sec+ and Cisco Cybersecurity Essentials, Endpoint Security, Networking, and Operating Systems.Additionally, I contribute to my local GAA team as a men's senior team statistics and analytics coach and hold a Level 1 GAA performance Analyst certification.