James Mccullough

James Mccullough Email and Phone Number

Manager, Services Management- Data Center @ Discover Financial Services
Columbus, OH, US
James Mccullough's Location
Columbus, Ohio Metropolitan Area, United States, United States
James Mccullough's Contact Details

James Mccullough personal email

n/a
About James Mccullough

As a Data Center Manager at Discover, I oversee a team of engineers who ensure the smooth, efficient, and up-to-date performance of all servers and computer networks. I have over eight years of experience in IT management, operations, and asset management, working with various clients and stakeholders across different industries and sectors.I am passionate about delivering high-quality service, implementing best practices, and driving process improvements for complex data center environments. I have multiple certifications in ITIL, CompTia, and IT Asset Management, demonstrating my commitment to continuous learning and professional development. I also have strong skills in project management, technical training, and team leadership, enabling me to support, empower, and motivate my staff and collaborators. My goal is to leverage my expertise and credentials to contribute to Discover's vision and mission of providing innovative and secure financial solutions.

James Mccullough's Current Company Details
Discover Financial Services

Discover Financial Services

View
Manager, Services Management- Data Center
Columbus, OH, US
Website:
discover.com
Employees:
21509
James Mccullough Work Experience Details
  • Discover Financial Services
    Manager, Services Management- Data Center
    Discover Financial Services
    Columbus, Oh, Us
  • Discover Financial Services
    Manager, Services Management- Data Center
    Discover Financial Services Oct 2022 - Dec 2023
    Riverwoods, Il, Us
    DATA CENTER MANAGER• Supervise a team of 3rd shift engineers ensuring all servers and computer networks are running smoothly, efficiently and are up-to-date. • Manage critical implementation and maintenance activities for computer system hardware and configurations.• Manage Incidents, Problem tickets and Change Controls in a complex data center environment to reduce risk and utilize safe times for repair and change.• Ensure adherence to Corporate Policies and Standards.• Perform regular one-on-one, quarterly check in reviews and year end evaluations. • Responsible for asset tagging and inventory management.
  • Saic
    Servicenow Senior Administrator
    Saic Mar 2022 - Oct 2022
    Reston, Va, Us
    • Work closely with IT and Veterans Affairs business teams to develop and enhance ServiceNow capabilities.• Project manager for division initiatives at the VA.• Migrating legacy forms to the Technicals Service Catalog.• Working with Service Asset & Configuration Management to deliver expanded Discovery functionality. • Managing CMDB health using Discovery to support Assets and Configuration.• Data extract from ServiceNow into Import Template format or other formats for reporting.
  • Nationwide Children'S Hospital
    It Asset Manager
    Nationwide Children'S Hospital Sep 2016 - Mar 2022
    Columbus, Oh, Us
    • Maintain Asset ServiceNow modules for all hardware with warranty dates, SLA and depreciation amounts.• Work with 3rd party vendors to renew support and service maintenance contracts.• Reduce costs by identifying inaccurate service contract agreements.• Collaborating with project teams for new system rollout requirements.• Report generation to track KPIs and department goals.• Infrastructure team inventory control for IT assets. Update CMDB and Asset ServiceNow modules for all enterprise wide devices. • Create dashboards to track replenishment, SLAs and warranty expiration dates. • Develop relationships with external vendors to provide value to the organization.
  • Abbott
    It Operations Supervisor, Data Center
    Abbott Jun 2007 - Aug 2016
    Abbott Park, Illinois, Us
    • Served as Manager on Duty for all critical, enterprise wide P1 & P2 problem tickets (ITSM) assigned to the global IT group, ensuring SLA’s are achieved.• Ensured Service Level Agreements (SLA’s) are achieved for all issues. • Escalate issues to upper management and initiate hypercare/war room lines 24/7. • Selected as Project Manager and point of contact for Data Center projects.• Regularly brainstorming and developing process improvements with my team which increased operational efficiency and automation of tasks.• Mentoring and coaching computer operators on the shift that resulted in more productivity, quicker response times and teamwork. • Conducted annual employee performance appraisals and development plans which led to several direct reports moving on to different positions.• Ensure monitoring and availability of all global production systems.

James Mccullough Skills

Team Leadership It Management Project Management Supervisory Skills Employee Relations Management Sales Leadership Advertising Microsoft Office Call Center Development Data Center Technical Training Customer Relations

James Mccullough Education Details

  • The Ohio State University
    The Ohio State University
    Business
  • Franklin University
    Franklin University
    Business
  • Techskills-Columbus
    Techskills-Columbus
    Linux+
  • The Ohio State University
    The Ohio State University
    General
  • The Ohio State University
    The Ohio State University
  • Franklin University
    Franklin University
    General
  • Franklin University
    Franklin University
    General

Frequently Asked Questions about James Mccullough

What company does James Mccullough work for?

James Mccullough works for Discover Financial Services

What is James Mccullough's role at the current company?

James Mccullough's current role is Manager, Services Management- Data Center.

What is James Mccullough's email address?

James Mccullough's email address is ja****@****ens.org

What is James Mccullough's direct phone number?

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What schools did James Mccullough attend?

James Mccullough attended The Ohio State University, Franklin University, Techskills-Columbus, The Ohio State University, The Ohio State University, Franklin University, Franklin University.

What are some of James Mccullough's interests?

James Mccullough has interest in Science And Technology, Social Services, Education.

What skills is James Mccullough known for?

James Mccullough has skills like Team Leadership, It Management, Project Management, Supervisory Skills, Employee Relations, Management, Sales, Leadership, Advertising, Microsoft Office, Call Center Development, Data Center.

Who are James Mccullough's colleagues?

James Mccullough's colleagues are Amelia Greer, Nicolas Berardi, Tyler Smith, Alice Staten, Elijah Goodman, Mariesha Ventimiglia, Hossein Mahdi.

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