James Mccullough Email & Phone Number

Columbus, Oh, Us

Riverwoods, Il, Us

DATA CENTER MANAGER• Supervise a team of 3rd shift engineers ensuring all servers and computer networks are running smoothly, efficiently and are up-to-date. • Manage critical implementation and maintenance activities for computer system hardware and configurations.• Manage Incidents, Problem tickets and Change Controls in a complex data center environment to reduce risk and utilize safe times for repair and change.• Ensure adherence to Corporate Policies and Standards.• Perform regular one-on-one, quarterly check in reviews and year end evaluations. • Responsible for asset tagging and inventory management.

Reston, Va, Us

• Work closely with IT and Veterans Affairs business teams to develop and enhance ServiceNow capabilities.• Project manager for division initiatives at the VA.• Migrating legacy forms to the Technicals Service Catalog.• Working with Service Asset & Configuration Management to deliver expanded Discovery functionality. • Managing CMDB health using Discovery to support Assets and Configuration.• Data extract from ServiceNow into Import Template format or other formats for reporting.

Columbus, Oh, Us

• Maintain Asset ServiceNow modules for all hardware with warranty dates, SLA and depreciation amounts.• Work with 3rd party vendors to renew support and service maintenance contracts.• Reduce costs by identifying inaccurate service contract agreements.• Collaborating with project teams for new system rollout requirements.• Report generation to track KPIs and department goals.• Infrastructure team inventory control for IT assets. Update CMDB and Asset ServiceNow modules for all enterprise wide devices. • Create dashboards to track replenishment, SLAs and warranty expiration dates. • Develop relationships with external vendors to provide value to the organization.

Abbott Park, Illinois, Us

• Served as Manager on Duty for all critical, enterprise wide P1 & P2 problem tickets (ITSM) assigned to the global IT group, ensuring SLA’s are achieved.• Ensured Service Level Agreements (SLA’s) are achieved for all issues. • Escalate issues to upper management and initiate hypercare/war room lines 24/7. • Selected as Project Manager and point of contact for Data Center projects.• Regularly brainstorming and developing process improvements with my team which increased operational efficiency and automation of tasks.• Mentoring and coaching computer operators on the shift that resulted in more productivity, quicker response times and teamwork. • Conducted annual employee performance appraisals and development plans which led to several direct reports moving on to different positions.• Ensure monitoring and availability of all global production systems.

Associate Of Science (A.S.), Business

Bachelor Of Business Administration (Bba), Business

A+, Security+, Network+, Inet+, Linux+

Business Administration And Management, General

Education record

Bachelor'S Degree, Business Administration And Management, General

Bachelor'S Degree, Business Administration And Management, General