James Mccullough Email and Phone Number
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As a Data Center Manager at Discover, I oversee a team of engineers who ensure the smooth, efficient, and up-to-date performance of all servers and computer networks. I have over eight years of experience in IT management, operations, and asset management, working with various clients and stakeholders across different industries and sectors.I am passionate about delivering high-quality service, implementing best practices, and driving process improvements for complex data center environments. I have multiple certifications in ITIL, CompTia, and IT Asset Management, demonstrating my commitment to continuous learning and professional development. I also have strong skills in project management, technical training, and team leadership, enabling me to support, empower, and motivate my staff and collaborators. My goal is to leverage my expertise and credentials to contribute to Discover's vision and mission of providing innovative and secure financial solutions.
Discover Financial Services
View- Website:
- discover.com
- Employees:
- 21509
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Manager, Services Management- Data CenterDiscover Financial ServicesColumbus, Oh, Us
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Manager, Services Management- Data CenterDiscover Financial Services Oct 2022 - Dec 2023Riverwoods, Il, UsDATA CENTER MANAGER• Supervise a team of 3rd shift engineers ensuring all servers and computer networks are running smoothly, efficiently and are up-to-date. • Manage critical implementation and maintenance activities for computer system hardware and configurations.• Manage Incidents, Problem tickets and Change Controls in a complex data center environment to reduce risk and utilize safe times for repair and change.• Ensure adherence to Corporate Policies and Standards.• Perform regular one-on-one, quarterly check in reviews and year end evaluations. • Responsible for asset tagging and inventory management. -
Servicenow Senior AdministratorSaic Mar 2022 - Oct 2022Reston, Va, Us• Work closely with IT and Veterans Affairs business teams to develop and enhance ServiceNow capabilities.• Project manager for division initiatives at the VA.• Migrating legacy forms to the Technicals Service Catalog.• Working with Service Asset & Configuration Management to deliver expanded Discovery functionality. • Managing CMDB health using Discovery to support Assets and Configuration.• Data extract from ServiceNow into Import Template format or other formats for reporting. -
It Asset ManagerNationwide Children'S Hospital Sep 2016 - Mar 2022Columbus, Oh, Us• Maintain Asset ServiceNow modules for all hardware with warranty dates, SLA and depreciation amounts.• Work with 3rd party vendors to renew support and service maintenance contracts.• Reduce costs by identifying inaccurate service contract agreements.• Collaborating with project teams for new system rollout requirements.• Report generation to track KPIs and department goals.• Infrastructure team inventory control for IT assets. Update CMDB and Asset ServiceNow modules for all enterprise wide devices. • Create dashboards to track replenishment, SLAs and warranty expiration dates. • Develop relationships with external vendors to provide value to the organization. -
It Operations Supervisor, Data CenterAbbott Jun 2007 - Aug 2016Abbott Park, Illinois, Us• Served as Manager on Duty for all critical, enterprise wide P1 & P2 problem tickets (ITSM) assigned to the global IT group, ensuring SLA’s are achieved.• Ensured Service Level Agreements (SLA’s) are achieved for all issues. • Escalate issues to upper management and initiate hypercare/war room lines 24/7. • Selected as Project Manager and point of contact for Data Center projects.• Regularly brainstorming and developing process improvements with my team which increased operational efficiency and automation of tasks.• Mentoring and coaching computer operators on the shift that resulted in more productivity, quicker response times and teamwork. • Conducted annual employee performance appraisals and development plans which led to several direct reports moving on to different positions.• Ensure monitoring and availability of all global production systems.
James Mccullough Skills
James Mccullough Education Details
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The Ohio State UniversityBusiness -
Franklin UniversityBusiness
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Techskills-ColumbusLinux+
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The Ohio State UniversityGeneral
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The Ohio State University
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Franklin UniversityGeneral
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Franklin UniversityGeneral
Frequently Asked Questions about James Mccullough
What company does James Mccullough work for?
James Mccullough works for Discover Financial Services
What is James Mccullough's role at the current company?
James Mccullough's current role is Manager, Services Management- Data Center.
What is James Mccullough's email address?
James Mccullough's email address is ja****@****ens.org
What is James Mccullough's direct phone number?
James Mccullough's direct phone number is +146933*****
What schools did James Mccullough attend?
James Mccullough attended The Ohio State University, Franklin University, Techskills-Columbus, The Ohio State University, The Ohio State University, Franklin University, Franklin University.
What are some of James Mccullough's interests?
James Mccullough has interest in Science And Technology, Social Services, Education.
What skills is James Mccullough known for?
James Mccullough has skills like Team Leadership, It Management, Project Management, Supervisory Skills, Employee Relations, Management, Sales, Leadership, Advertising, Microsoft Office, Call Center Development, Data Center.
Who are James Mccullough's colleagues?
James Mccullough's colleagues are Amelia Greer, Nicolas Berardi, Tyler Smith, Alice Staten, Elijah Goodman, Mariesha Ventimiglia, Hossein Mahdi.
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