Acting as a hotel consultant, I have been helping hotels grow their revenues to record levels and achieve superior rankings for their services on TripAdvisor. Main hotel client is on pace for record revenues and has fully recovered from the trials of COVID. I have also supported other General Managers and revenue managers from around the world using different revenue analysis spreadsheets to help them attain better results. Experienced in: - writing blog posts, articles, emails from 10 words to 1,500+. - social media marketing - photo editing using Adobe Lightroom - basic knowledge of Adobe Photoshop and Canva for graphics - Wordpress, Ghost, and Squarespace website development and hosting - Monday.com, Zapier, and automation systems - various property management systems (PMS) for managing hotel, AirBnB, or landlord properties Familiar with Apple products (Mac, iOS) and Windows, Microsoft Office (Excel and Word primarily), online applications (Google Docs, Sheets, Basecamp). Willing to do the research and learn more about newer apps like Notion, Slite, Slack, etc. For hotels and AirBnBs, my focus has been on front office operations: - Revenue Management - Team Building / Staff Training - Excellent Customer Care Service - Purchasing and Inventory Control - Guest Relations (correspondence, newsletters, reviews)Specialties include:- revenue management- yield management- social media marketing- website design- Front office operations- hotel operations- online marketing through Facebook ads and Google Adwords.Software I am familiar with (related to hotels and AirBnBs) includes: InnQuest roomMaster, Sabre GDS, Guestfolio, Maestro PMS, Lodgify, Hostaway, SiteMinder, Cloudbeds, LodgIQ revenue management system.

Acted as a licensed property manager and built a portfolio of properties to manage. Involved in the daily management of the properties, including:- tenancy agreements - move-in inspection- tenant relations (rent increase, inspections, warning letters, evictions)- resolving maintenance issues from simple plumbing issues to larger septic and structural issues- created advertising listings for the available rental units (photography, copy, publishing on multiple sites)- handled arbitration cases for landlords involving tenant evictions and disputes- and more.Brokerage used PropertyWare, Teams, and OneDrive for managing properties.

Acted as a licensed property manager and built a portfolio of properties to manage. Involved in the daily management of the properties, including:- tenancy agreements - move-in inspection- tenant relations (rent increase, inspections, warning letters, evictions)- resolving maintenance issues from simple plumbing issues to larger septic and structural issues- created advertising listings for the available rental units (photography, copy, publishing on multiple sites)- and more.

In addition to the property management duties, assisted with the startup of a new property management brokerage (management agreement templates, letterhead, standard forms, setting up the property management system - Yardi Breeze) and assisted the property managers with any issues they needed assistance with. Assisted in setting up standard financial reporting and handling of transactions.

Acted as a licensed property manager and built a portfolio of properties to manage. Involved in the daily management of the properties, including:- tenancy agreements - move-in inspection- tenant relations (rent increase, inspections, warning letters, evictions)- resolving maintenance issues from simple plumbing issues to larger septic and structural issues- created advertising listings for the available rental units (photography, copy, publishing on multiple sites)- handled arbitration cases for landlords involving tenant evictions and disputes- and more.

Acted as a licensed property manager and built a portfolio of properties to manage. Involved in the daily management of the properties, including:- tenancy agreements - move-in inspection- tenant relations (rent increase, inspections, warning letters, evictions)- resolving maintenance issues from simple plumbing issues to larger septic and structural issues- created advertising listings for the available rental units (photography, copy, publishing on multiple sites)- handled arbitration cases for landlords involving tenant evictions and disputes- and more.Brokerage used Yardi Genesis for property management.

Oversaw room revenues for two properties (180 rooms total, 3 1/2 star properties), worked to meet budget forecasts (combined revenue around 5 million dollars), and strived to increase efficiency in hotel production (Averaged 10% increase in overall room revenue in Quarter 1-3, 2009, and 5% increase in Revenue Per Available Room)Responsible for two front desk teams (15-20 staff depending on season), working closely with Front Desk Supervisors to create a positive work culture and great interactions with guests.Worked shifts at the Front Desk as required, and worked alongside front desk agents to further train and coach in procedures, guest interactions, and yield management.Handled all group contracts, maintenance of room blocks, communicated with all group directors and conveners to create the best hotel experience possible.Maintained reservation systems at both properties, increasing productivity and organization, putting in place strong yield management strategies.Co-ordinated with Sales Manager and Catering & Event Sales Manager on responses to Requests for Proposals for convention groups and events.