• Created an advanced automations; scheduling, queuing and auditing system in Python• Created a change of tenancy calculator using Delphi• Passed certification exams as both a DevOps and Blue Prism practitioner• Maintained and upgraded the Voids Team infrastructure I had created and supplemented with an Email Reporting System - all written in Python

• Business/systems analyst for the client accounts team• Created an advanced Void Switching System for the registration of void properties in Python, alongwith procedural and process documentation and training• Created several processes, procedures and systems e.g changes of tenancy and data processing• Extraction and manipulation of registration and change of tenancy data• Manipulation and reporting of large data sets

• Experience in data and business analysis by creating new processes and procedures. e.g. creating awhole new reporting procedure using an advanced MS Excel process I created• Created main Facebook page• Created Social Media Policy (for Our Power social media accounts)• Headed up members’ and staff newsletters (story acquisition, research, copywriting, HTML formatting and publishing)• Responsible for reporting on 6 business KPIs• Time and project management• Worked closely and developed relationships with senior members of Social Enterprise Scotland, Co-ops UK, Common Weal and Our Power itself

• Building relationships• Coming up with new and innovative ideas for how to capture the minds and hearts of potential philanthropists• Excellent communication skills• Enthusiasm

• The natural ability to treat each customer as an individual and deliver a tailored response.• Problem-solving skills to identify and resolve recurring issues without resorting to short-term fixes.• The confidence to think on your feet and the flexibility to adapt to a wide range of responsibilities.• A team-based approach to work, and a desire to coach and advise colleagues on best practice andnew developments.• Numerical and computer skills, and the attention to detail needed to succeed in a regulatedenvironment.

• Cash handling: Accurately process customer cash, check, transfer, and statement transactions, with a balanced or reconciled drawer. Float in multiple credit union locations.• Safely ID and search customer account information.• Customer service: Greet and guide customers in a friendly and professional manner.• Communicate existing and new account services. Redirect special services to appropriate staff.