- Managed inventory levels to minimize backstock and shrink by implementing and maintaining Order to Shelf guidelines.- Maximized team productivity by matching freight flow to staffing levels.- Represented my store in mass redundancy negotiations, which avoided statutory redundancy for 75 employees and managers.- Maintained region-best inventory levels for three months by acting quickly and decisively to procure £30k excess inventory when our major supplier ceased trading.- Nurtured healthy vendor relationships.- PO Management including purchases and credits.- Interfaced with multiple store teams to drive sales through cross-merchandising.- Minimized shrink with in-store markdowns and assortment management.- Mentored new and experienced employees.- Supervised hourly employees.- Increased sales by selecting product for feature spaces.- Managed and implemented department resets and planograms without requiring any additional payroll.- Helped to adapt and implement WFM’s American SOP into the UK Region. My store was the model for the regional implementation.- Ensured Weights and Measures compliance.

- Managed a team of four Supervisors, 15-20 cashiers, and two concierge staff.- Super User for two stores’ POS rollouts, responsible for training approximately 70 employees.- Trained and mentored new and existing employees, driving consistent service excellence.

- Managed Front End workflow for a 50 member team.- Resolved customer issues, preventing escalations.- Coordinated and implemented new programs and policies, identifying training needs and opportunities.- Developed operational forms and documents to reduce paper consumption and improve efficiency.- Increased basket size by identifying high margin impulse items for display at the POP.

- Trained new Team Members on duties, safety practices, and loss prevention.- Developed and maintained training materials, progress trackers, and checklists.

- Trained store sales associates on supported products and categories.- Increased sales and built brand awareness through consumer education.- Ensured client’s products and related add-ons are fully stocked and prominently featured.

- Recruited, trained, and managed a team of up to 60 associates, driving superior customer service.- Monitored sales trends, procured inventory, and ensured a seamless flow of merchandise.- Designed fixture modifications that increased sales and operational efficiency.- Developed and assessed associates’ skills in leadership, customer service, product knowledge, and merchandising; provided structured feedback with quantifiable goals.- Monitored sales trends and sought out new products to create a unique “neighborhood store,” increasing sales in key departments.

- Administered benefits, payroll, accounts payable and accounts receivable- Supported the Chairman and a five-person executive team- Designed investor relations, marketing, and public relations materials- Created and maintained the company’s web presence

- Drafted presentations to corporate sponsors and government organizations- Created and produced prototype marketing and investor-relations materials- Transcribed and edited all business and personal correspondence