𝗔𝗱𝗺𝗶𝗻𝗶𝘀𝘁𝗿𝗮𝘁𝗶𝘃𝗲 𝗱𝘂𝘁𝗶𝗲𝘀• Provided resolutions to internal and external customers via ticketing system• Scheduled internal equipment to ensure they meet compliance and fit within the organisations timelines• Updated and maintained IMS with relevant documentation• Assisted with employee induction and adding them to the businesses system• Audited internal systems to increase productivity• Maintained asset registries𝗧𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 𝗱𝘂𝘁𝗶𝗲𝘀• Interpreted standards to ensure we can perform relevant compliance inspections and/or tests• Interpreted technical data sheets to ensure we tested items to manufacturers specifications• Updated technical documentation to latest policies, procedures and standards𝗜𝗻𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻 𝘁𝗲𝗰𝗵𝗻𝗼𝗹𝗼𝗴𝘆 𝗱𝘂𝘁𝗶𝗲𝘀• Setup computer systems to have a consistent workflow• Setup admin backend with Google admin to ensure appropriate permissions of relevant files, for security and privacy purposes• Provided over the phone and remote support to solve issues effectively• Resolved general networking, peripheral, phone, hardware and software issues to minimise operational impact• Wrote and followed policies and procedures to resolve IT issues𝗦𝗼𝗳𝘁𝘄𝗮𝗿𝗲• Asana - Time management system that provided scope for long projects that required multiple people• Zendesk - Ticketing system that allowed for auditing of KPI's and detailed responses to customers• Google Workspace - Created documents to increase effencies and provide information to internal and external customers𝗦𝗼𝗳𝘁 𝗦𝗸𝗶𝗹𝗹𝘀• Communication - Support requires clear, non-jargoned information to be given to any and everyone• Time Management - Different customers had different levels of priorities which required managing of time to ensure customers stayed satisfied• Decision Making - Support requires logical, timely decisions that help the business and the customer.

• Provided frontline customer service and assistance• Processed Sales• Prepared, ordered and maintained stock• Assisted with inventory tasks• Organised equipment to ensure compatibility with colleagues schedules