James Johnston, Ms, Cssp, Tlo Email & Phone Number

Denver, Colorado, United States

Denver, Colorado, United States

James brings nearly 15 years of experience in large venues and events with focus on security, training & exercise, and emergency preparedness. He spent 3 years as an Event Manager in NCAA Division 1 athletics and has 7 years of other industry experience including jobs and projects with the NBA, NHL, NFL, MLS, and MLB. In 2012, James was the Assistant Front of House Manager for the Presidential Debate and in 2018, he managed court security for the NCAA Men’s Final Four National Championship Game in San Antonio. At Continuum, James supports clients in major sports leagues, higher education, and law enforcement.

Greater Denver Area

• Directed the operations and strategic planning of the security department and emergency management operations, including life safety, fire safety, business continuity, and training exercises & drills. • Managed 19 security staff, including 4 shift supervisors, and 2 coordinators in a 24/7/365 physical security operation• Created the Crisis Management Team (CMT) who oversees all incident responses, risk assessments, & exercises• In initial 9 months, designed and implemented a complete CCTV system replacement, a complete electronic access control system replacement, and designed and launched a new SOC, complete overhaul of the campus’ credentialing system, hard key management & tracking system (40+ buildings), and security policy/SOP document set• Managed a complete overhaul of the organization’s entire emergency management framework and plans• Created comprehensive After-Action Reports and Improvement Plans (AAR & IP) following exercises & incidents• Developed a five-year strategic plan for the department, including goals, strategic initiatives, and capital projects• Collaborated closely with Safety and HR teams on internal safety procedures, OSHA, and ISO 45000 requirements

• Provided recommendations to senior management regarding strategic initiatives, employee development programs, community outreach and public relations efforts, and special projects.• Conducted sentiment analysis and collects community feedback through the design, delivery, and analysis of surveys that are delivered to stakeholders annually.• Assisted in the development of new policies, protocols, and procedures by identifying areas of concern, drawing upon industry best practices, bringing to light unique perspectives, and editing and revising complex policy documents. • Expanded the capabilities of the senior management team by reviewing accreditation standards and materials, assigning accreditation tasks, completing policy document reviews, and other activities related to the accreditation of the division by the Commission on the Accreditation of Law Enforcement Agencies (CALEA)• Conducted detailed and proactive analysis of available statistical data and unique operational metrics in order to identify current and potential issues as well as solutions.

Denver, Co

• Directed all operations and personnel of the Training Unit and the Community Outreach Unit• Developed extensive policy and procedure documents (200+) during CALEA Law Enforcement Accreditation process• Created two 9-week training programs for new officers & dispatchers; drafted 400+ pages of specialized content• Trained new SOC operators in call triage, alarm response, mass-notifications, computer-aided dispatch, and more• Created and directed all safety training programs, professional development, and instructor programs for 50 FT staff• Planned, coordinated, and evaluated emergency exercises and wrote after action reports & improvement plans (AAR/IP)• Instructed safety personnel in crisis communications, call triage, alarm response, report writing, witness interviewing, statement collection, active shooter response, verbal de-escalation techniques, explosives / HazMat, and other functions• Managed incident command post during large-scale incidents and collaborated with FBI, police, fire, and EMS• Served as agency’s Public Information Officer (PIO) and partnered with University Communications for media relations• Received agency’s Leadership & Service Excellence Award in February 2016

• Responded to calls for service, such as fire alarms, intrusion alarms, medical emergencies, traffic collisions, policy violations and criminal acts (125 acre campus, 96 buildings)• Investigated incidents, collected and logged evidence & statements, wrote detailed reports, & provided court testimony • Operated SOC 16 hours a week, monitored alarms & CCTV systems, answered emergency calls, logged incidents in CAD, and dispatched campus and city resources to concerns, criminal acts, fires, and medical emergencies• Utilized mass-notifications system to send campus safety and emergency alerts • Selected to serve as agency liaison to the Colorado Information Analysis Center (CIAC) in 2014• Served on the policy-review committee for accreditation process with the Commission on Accreditation for Law Enforcement Agencies (CALEA)

San Antonio, Texas Area

• Managed security operations for SA Spurs (NBA), SA Rampage (AHL), San Antonio FC (USL), and large concerts, including staff training, scheduling, and event day security operations• Coordinated all project management efforts for all long-term strategic initiatives and special projects.• Planned, tracked, and managed the department budget including event estimates, staff payroll, and strategic capital planning• Directed the recruiting, hiring, onboarding, training, scheduling, and retention of 250 event staff• Directed all staff training programs including event staff manuals, policy documents, briefing sheets, and training events• Trained event staff in guest service programs and designed practical emergency training exercises and tabletops• Managed the emergency preparedness program, created training exercises, and coordinated emergency response efforts• Designed a comprehensive emergency management framework with detailed life safety and emergency response plans• Created policies and designed a staff evaluation and employee experience program for 250 game-day staff• Developed after action reports, new operating procedures, and strategic initiatives to address any areas identified from quality control audits• Oversaw relationship, scheduling, and billing of hours for law enforcement, K9, fire marshals, and medical services• Directly managed all Command Center operations and personnel as well as all Incident Report Writing operations and personnel• Managed courtside security for the 2018 NCAA Men's Final Four National Championship events

Knoxville, Tennessee Area

Center for Agriculture and Food Security & Preparedness within the College of Veterinary Medicine. • Planned, developed, and maintained courses for the Center's grants from the Department of Homeland Security, the Food and Drug Administration, the Centers for Disease Control, and the U.S. Department of State.• Developed, wrote, and edited materials used on instructor-led training courses, web-based courses, seminars and other presentations. • Participated in the development, proofing, and editing of advanced, technical course content.• Collaborated with industry experts, clients within federal agencies, consultants, internal team members, and other subject matter experts to produce high-quality course materials. • Developed materials used in training adult learners in communities around the world.• Drafted, reviewed, and edited pre- and post-course assessment questions and other measures of learning.• Designed complex graphics, charts, and diagrams using Adobe Photoshop and Adobe Illustrator for inclusion in training materials and job aids.• Created and distributed all marketing and public relations materials for the Center. • Designed course announcements, curriculum brochures, sales material, and press releases.

Denver, Colorado

• Supervised back of house security operations during MLS, CONCACAF, USWNT, and USMNT matches • Trained 700+ event staff in customer service, event security operations, premium services, and professional skills• Conducted quality assurance audits for customer experience and security at NFL, NBA, NHL, MLB, and MLS events• Assisted senior management in the development of new customer service standards and staff training materials• Implemented solutions following feedback received from the NFL's Voice of the Fan Survey• Supervised stadium ingress/egress points during NFL games by staffing the Command Center

Denver, Colorado

• Managed all aspects of event operations for NCAA Division 1 competitions and tournaments• Conducted fan experience mapping and managed all guest relations programs and guest relations staff • Directed event management operations for soccer, lacrosse, volleyball, ice-hockey, and gymnastics• Drafted detailed event briefs and coordinated set-ups with Conversion, Marketing Partnerships, and other departments • Managed and tracked events budget for 17 NCAA Division 1 teams and reduced individual event expenses • Managed the relationship and contract with security contractor for arena and stadium events• Directly supervised 10 part-time student workers, 10 part-time event staff, and 2 event management interns• Analyzed and reported on various data sources related to attendance, revenue, and guest feedback• Managed incidents, developed policies and procedures, and collaborated with emergency personnel during incidents• Coordinated scheduling of guest services team, game operations staff, and emergency medical personnel• Assisted Front of House Manager with October 3, 2012 Presidential Debate in Magness Arena - Denver, CO

Denver, Colorado

• Planned and coordinated event set-ups for large events and corporate event rentals and meetings• Identified and developed creative event promotion strategies and managed sponsor activations for large events • Created and shared event briefing documents to communicate detailed event logistics to other departments• Collaborated with Catering, Operations, Box Office, and Guest Relations teams to plan and execute large events• Identified leads and supported event sales team• Designed social media content and special marketing promotions for events

Conway, Ar

Assisted with many different aspects of day-to-day operations.• Managed print work-orders.• Assisted with graphics design.• Assisted with screen-printing. • Produced and mounted vinyl graphics on a large variety of substrates• Provided customer service to clients and gathered/distributed information to clients.

Greenbrier, Ar

Assisted with many different aspects of day-to-day operations.• Managed print work-orders.• Assisted with graphics design work using Adobe Photoshop CS5 and Illustrator CS5• Developed company website using Adobe Dreamweaver CS5• Conducted market research • Produced and mounted vinyl graphics on a large variety of substrates• Provided customer service to clients and gathered/distributed information to clients.

Master’S Degree, Marketing - Customer Experience Management

Graduate Business Certificate, Strategic Management

Bs Business Administration, Management, International Business

Activities and Societies: Daniels Entrepreneurship Society, Partners in Conversation Program (English tutor to foreign students)Minor.

Honor Graduate, Desktop Publishing, Multimedia Applications, Entrepreneurship

Activities and Societies: Class President, Student Council, Future Business Leaders of America, Beta Club, Math ClubVocational Completer.