James Johnston, Ms, Cssp, Tlo Email & Phone Number

Denver, Colorado, United States

Denver, Colorado, United States

James brings nearly 15 years of experience in large venues and events with focus on security, training & exercise, and emergency preparedness. He spent 3 years as an Event Manager in NCAA Division 1 athletics and has 7 years of other industry experience including jobs and projects with the NBA, NHL, NFL, MLS, and MLB. In 2012, James was the Assistant Front.

Greater Denver Area

• Directed the operations and strategic planning of the security department and emergency management operations, including life safety, fire safety, business continuity, and training exercises & drills.
• Managed 19 security staff, including 4 shift supervisors, and 2 coordinators in a 24/7/365 physical security operation
• Created the Crisis Management Team (CMT) who oversees all incident responses, risk assessments, & exercises
• In initial 9 months, designed and implemented a complete CCTV system replacement, a complete electronic access control system replacement, and designed and launched a new SOC, complete overhaul of the campus’.
• Managed a complete overhaul of the organization’s entire emergency management framework and plans
• Created comprehensive After-Action Reports and Improvement Plans (AAR & IP) following exercises & incidents

• Provided recommendations to senior management regarding strategic initiatives, employee development programs, community outreach and public relations efforts, and special projects.
• Conducted sentiment analysis and collects community feedback through the design, delivery, and analysis of surveys that are delivered to stakeholders annually.
• Assisted in the development of new policies, protocols, and procedures by identifying areas of concern, drawing upon industry best practices, bringing to light unique perspectives, and editing and revising complex.
• Expanded the capabilities of the senior management team by reviewing accreditation standards and materials, assigning accreditation tasks, completing policy document reviews, and other activities related to the.
• Conducted detailed and proactive analysis of available statistical data and unique operational metrics in order to identify current and potential issues as well as solutions.

Denver, CO

• Directed all operations and personnel of the Training Unit and the Community Outreach Unit
• Developed extensive policy and procedure documents (200+) during CALEA Law Enforcement Accreditation process
• Created two 9-week training programs for new officers & dispatchers; drafted 400+ pages of specialized content
• Trained new SOC operators in call triage, alarm response, mass-notifications, computer-aided dispatch, and more
• Created and directed all safety training programs, professional development, and instructor programs for 50 FT staff
• Planned, coordinated, and evaluated emergency exercises and wrote after action reports & improvement plans (AAR/IP)

• Responded to calls for service, such as fire alarms, intrusion alarms, medical emergencies, traffic collisions, policy violations and criminal acts (125 acre campus, 96 buildings)
• Investigated incidents, collected and logged evidence & statements, wrote detailed reports, & provided court testimony
• Operated SOC 16 hours a week, monitored alarms & CCTV systems, answered emergency calls, logged incidents in CAD, and dispatched campus and city resources to concerns, criminal acts, fires, and medical emergencies
• Utilized mass-notifications system to send campus safety and emergency alerts
• Selected to serve as agency liaison to the Colorado Information Analysis Center (CIAC) in 2014
• Served on the policy-review committee for accreditation process with the Commission on Accreditation for Law Enforcement Agencies (CALEA)

San Antonio, Texas Area

• Managed security operations for SA Spurs (NBA), SA Rampage (AHL), San Antonio FC (USL), and large concerts, including staff training, scheduling, and event day security operations
• Coordinated all project management efforts for all long-term strategic initiatives and special projects.
• Planned, tracked, and managed the department budget including event estimates, staff payroll, and strategic capital planning
• Directed the recruiting, hiring, onboarding, training, scheduling, and retention of 250 event staff
• Directed all staff training programs including event staff manuals, policy documents, briefing sheets, and training events
• Trained event staff in guest service programs and designed practical emergency training exercises and tabletops

Knoxville, Tennessee Area

• Center for Agriculture and Food Security & Preparedness within the College of Veterinary Medicine.
• Planned, developed, and maintained courses for the Center's grants from the Department of Homeland Security, the Food and Drug Administration, the Centers for Disease Control, and the U.S. Department of State.
• Developed, wrote, and edited materials used on instructor-led training courses, web-based courses, seminars and other presentations.
• Participated in the development, proofing, and editing of advanced, technical course content.
• Collaborated with industry experts, clients within federal agencies, consultants, internal team members, and other subject matter experts to produce high-quality course materials.
• Developed materials used in training adult learners in communities around the world.

Denver, Colorado

• Supervised back of house security operations during MLS, CONCACAF, USWNT, and USMNT matches
• Trained 700+ event staff in customer service, event security operations, premium services, and professional skills
• Conducted quality assurance audits for customer experience and security at NFL, NBA, NHL, MLB, and MLS events
• Assisted senior management in the development of new customer service standards and staff training materials
• Implemented solutions following feedback received from the NFL's Voice of the Fan Survey
• Supervised stadium ingress/egress points during NFL games by staffing the Command Center

Denver, Colorado

• Managed all aspects of event operations for NCAA Division 1 competitions and tournaments
• Conducted fan experience mapping and managed all guest relations programs and guest relations staff
• Directed event management operations for soccer, lacrosse, volleyball, ice-hockey, and gymnastics
• Drafted detailed event briefs and coordinated set-ups with Conversion, Marketing Partnerships, and other departments
• Managed and tracked events budget for 17 NCAA Division 1 teams and reduced individual event expenses
• Managed the relationship and contract with security contractor for arena and stadium events

Denver, Colorado

• Planned and coordinated event set-ups for large events and corporate event rentals and meetings
• Identified and developed creative event promotion strategies and managed sponsor activations for large events
• Created and shared event briefing documents to communicate detailed event logistics to other departments
• Collaborated with Catering, Operations, Box Office, and Guest Relations teams to plan and execute large events
• Identified leads and supported event sales team
• Designed social media content and special marketing promotions for events

Conway, AR

• Assisted with many different aspects of day-to-day operations.
• Managed print work-orders.
• Assisted with graphics design.
• Assisted with screen-printing.
• Produced and mounted vinyl graphics on a large variety of substrates
• Provided customer service to clients and gathered/distributed information to clients.

Greenbrier, AR

• Assisted with many different aspects of day-to-day operations.
• Managed print work-orders.
• Assisted with graphics design work using Adobe Photoshop CS5 and Illustrator CS5
• Developed company website using Adobe Dreamweaver CS5
• Conducted market research
• Produced and mounted vinyl graphics on a large variety of substrates

Master’S Degree, Marketing - Customer Experience Management

Graduate Business Certificate, Strategic Management

Bs Business Administration, Management, International Business

Activities and Societies: Daniels Entrepreneurship Society, Partners in Conversation Program (English tutor to foreign students)Minor.

Honor Graduate, Desktop Publishing, Multimedia Applications, Entrepreneurship

Activities and Societies: Class President, Student Council, Future Business Leaders of America, Beta Club, Math ClubVocational Completer.