James M. Leigh Email & Phone Number

Mechanicsburg, Pennsylvania, United States

Harrisburg, Pennsylvania Area

Harrisburg, Pennsylvania Area

• Develop trusting relationships between customers and the dealership to create a truly exceptional customer experience to make lifelong customers
• Work alongside department managers to develop appointment setting strategies
• Generate appointments and quotes by means of proactive outbound prospecting and lead activity management in an effort to qualify and market to potential customers
• Develop and execute outbound internet and phone campaigns
• Achieve sales goals and customer satisfaction objectives set by management
• Handle all incoming internet email leads and respond immediately

Harrisburg, Pennsylvania Area

• Primary contact for clients and various departments to resolve outstanding issues and determine present and future needs to progress toward solutions
• Identify additional opportunities to provide more services or other resources to clients and refer to manager for consideration
• Assess requests and interpret intended purpose, anticipate consequences, and proactively identify potential obstacles
• Proactively identify gaps in client expectations and proposed deliverables, develop and propose resolution that is mutually agreeable
• Comply with customer requests, and respond to client inquiries
• Coordinate with clients and other appropriate areas to ensure clients are properly serviced, paperwork is properly executed, and all operational arrangements are in place to service assigned clients

Mechanicsburg, Pa.

• Manage and foster long-term relationships with a portfolio of client accounts
• Liaison with software team to relay customer feedback on platform features and usage to drive customer growth and renewals as well as train customers on platform releases and updates
• Onboard and train newly licensed accounts on the Learning Management System (LMS)
• Manage all phases of customer implementation including testing, training, upgrades organization of work flow, assigning and following up on tasks
• Ensure that a plan is in place with each customer for deployment, change management and adoption programs
• Serve as an escalation point for issues that impact success

Harrisburg, Pennsylvania Area

Address key client’s (Northrop Grumman & Life Technologies) queries and resolve them in an expedited manner, promoting sustained revenue growth through client retention, referral generation and leveraging of cross-sales opportunitiesIdentify SLA/contract management issues and initiate solutions to ensure client satisfactionImplement quality assurance.

Mechanicsburg, Pa.

Specialized in asset management of Sun hardware products for multiple clients. Maintained large portfolios valued at $1-2 million dollars for customer renewals and quoting purposes. Worked as a liaison between customers and vendors, account managers and administrative staff to resolve asset support related issues.Managed and performed purchasing activities.

Taught quality instruction to students in a classroom setting according to the program's objectives, and designed and administered tests to better prepare students for the GED test.Instructed students individually and in groups, using various teaching methods such as lectures, discussions, and demonstrationsPrepared/administered written, oral, and.

Preformed professional interviewing, counseling, investigative and administrative work in the Delaware County Criminal Justice System. Supervised and counseled offenders placed on unsupervised release, conditional release or probation by the courtsDeveloped case histories for use by psychiatrists and administrators for the evaluation and treatment of.

United States

Responsible for preparing/processing a high volume of invoices, processing credit card transactions, auditing sales reports and reconciling clients' accounts and billing activity.Maintained existing clients and billing records, processed past due invoices and failed billingsGenerated and distributed billings for multiple clients with 5 billing cycles per.

Bachelor Of Science, Administration Of Justice

Activities and Societies: Track and Cross Country

Education record