Daniel Shuler Email & Phone Number

Mechanicsburg, Pa Usa

Hershey, Pa

York Pa

• Support over 1,000 users and 3,000 devices on an Infrastructure running Active Directory on an Ethernet and Wireless LAN/WAN as a Desktop Administrator in PA. Also supported remote offices and other locations across the country in our enterprise.• Point of Contact for Ritter Road facility which contains 400+ users and 600+ pieces of equipment.• Deploys a wide variety of skills daily to quickly resolve network connection issues, PC software and hardware, printer support and propriety business applications (web-based, Citrix based, and local) with a focus on delivering excellent customer service.• Accountable for creating, updating, maintaining and distributing Standard Desktop images using Symantec Ghost.• Accountable for Asset Tracking.• Supports all hardware; Gateway, HP, Dell & HP laptops, HP thin-clients, Blackberry PDA's, HP Canon, and Sharp printer/copier/fax machines (network and direct-connect), VDI's, and VPN, Ethernet, Wireless, and dial-up connectivity.• Accountable for all training rooms with PC's, printers, network connections, and projection units.• Used Helpdesk Best Practices to offer many suggestions to Delta management with the deployment of a new Helpdesk strategy, structure, and model.• Expanding networking and systems engineering skills by volunteering my free time to work with the Network team and Systems Engineers on special projects along with self-training and studies.• Knowledgeable with permissions and security.• Installed and used IP based KVM's, non-IP based KVM's, installed network printers and configured, and built server racks.

• Provided tier-1 and tier-2 customer support to outsourced clients focused on desktop, OS, applications, peripheral devices, etc.• Supported 23,000 clients and over 30,000 devices for the Department of Public Welfare for the state of Pennsylvania.• Successfully troubleshot and fixed problems with hubs, routers, PC's, servers, and networks.

Certificate In Computer Information Systems, Information Technology

Diploma