James Moreno Email & Phone Number

Round Rock, Texas, United States

Services Product Management leader for Edge Computing Services (Consulting, Deployment, Education, Support, & Managed Services) for enterprise Edge computing products and solutions.

Austin, Texas Area

Re-established IBM as a market leader in workforce training and development using learner focused strategies to develop a roadmap for the IBM Education & Skills Ecosystem. This included establishing vision and then executing through combination of creative thinking, strategic planning, and agile leadership execution.• Developed requirements and established vision for modern, cohesive, and connected portfolio spanning multiple technologies with input from broad range of stakeholders• Led 5 virtual teams to develop a solution to combine IBM education service offerings into a single Education portal that spans dozens of education platforms and strategic technologies• Researched and launched marketing branding message for IBM Skills• Developed & executed roadmap in less than 6 months - reached over 225,000 learners in less than 90 days after launch!• Led Veterans deployment of SkillsBuild learning platform to help train and employ >4000 US Veterans in 2020• Established standards for Technology, Content, & UX/Design using industry best practices

Austin, Texas Area

Executive responsible for delivering support for Hybrid Cloud solutions, establishing support capabilities for new strategic offerings, and driving support partnerships for joint ventures with 3rd party offerings.Introduced innovative methods of clients engagement, including slack, stack overflow, WebEx and drove early adoption of Salesforce.Established support mission for strategic new offerings (Blockchain, IBM Cloud Private) and multiple 3rd party partnerships offerings, including RedHat, VMWare, Zerto to expand the IBM portfolio.Partnered with cross-functional areas (Services, Development, Offering Management, & Channels) to drive client adoption and client references. Started Digital Client Adoption program to proactively determine deployment status and pinpoint qualified leads for consulting, Led improvements in Client Success as measured by double-digit improvements in NPS. Drove Hybrid Cloud Integration SaaS Offering Consistency, including assessment of all SaaS Cloud Offerings to drive governance and accountability across our portfolio.

Austin, Texas Area

Led strategic initiatives/projects for PureApplication Systems and Services focused on ensuring Client success. The scope of this role included services contract fulfillment, support delivery, product deployment and tracking, internal analytics/tooling development, marketing of services, information strategy, etc. Initiated the development and deployment of a post-sales Sugar CRM to track worldwide clients’ deployment status of PureApplication Systems.Collaborated with sales and field teams to deploy hyper-converged infrastructure in over 200 accounts.Drove incremental/follow-on sales and S&S renewals through the successful deployment of PureApplication systems by leading cadence meetings with cross-functional teams (Dev/Sales/Services/Support).

Austin, Texas Area

Led a team of over 400 engineers to deliver world-class customer support for IBM WebSphere, MQ, & DataPower solutions (over 140 products). Contributed to nearly $1B in annual product and support revenue. Responsible for Service Planning functions for the brand.

Austin, Texas Area

Led a global team of 130 engineers to deliver customer support for IBM Security Portfolio including Identity & Access Management, LDAP, and Information & Event Manager Solutions. Managed three acquisitions and integrated the teams to become one of the top support teams in the industry as recognized in SC Magazine.Deployed innovative support approaches to generate client references and follow-on sales revenue.

Austin, Texas Area

Managed P&L for Worldwide Services & Support teams to consistently meet or overachieve revenue and profitability targets.Responsible for all audit compliance and financial controls.Integrated 6 acquired companies into our consulting services and support business. Managed capital budgets, IT tools & metrics for the organization.

Austin, Texas Area

Delivered Consulting Services in Telecommunications & Networking. Managed teams throughout North America in the largest IT outsourcing engagement in history.Grew YTY revenue signings and profitability through technological and operational efficiencies.Grew our Services business to over $15B to become the worlds largest IT Services provider.

Director, Marine Telecommunications Center, Camp Lejuene NC.Supervised Military and Federal Civil Service Employees to operate and maintain the largest communications center in the Marine Corps.Provided Network, Telecommunications, and Mainframe computing services to over 400 organizations in multiple locations.Held Top Secret Security ClearanceServed during Operations Desert Shield & Desert Storm

Master Of Science In Business Administration, Master Of Business Administration (M.B.A.) - Concentration In Information Systems

MIS/Telecommunications

Executive Education: Graduate Of The Latino Leadership Program, International Business, Sociology, Diversity, & Leadership

Bachelor’S Degree, Communications

Activities and Societies: President-OSU Inter Fraternity Council, Senator-Student Government Association Member-Alpha Gamma Rho.