James Moran Email & Phone Number

United Kingdom

I inspire clients to develop their skills, embrace change, and unlock technology’s potential. Workingwith organisations across government, commercial, education, and healthcare sectors, I enhancetechnology and M365 usage through designing, coordinating, and delivering inspiring learningprograms, building Digital Champions networks, and supporting device rollouts. I build trusted client relationships through effective communication and collaboration, ensuring client needs are met at every project stage. I also develop content in contribution to Hable’s learning catalogue, and have proudly taken on the role of Hable’s accessibility owner.

Canterbury, England, United Kingdom

I provided ongoing training, coaching, support, and produced learning resources for staff and studentusage of learning and teaching technologies, including:Medical learning technologies: a GP simulation suite and smart anatomy lab.The Blackboard virtual learning environment and integrated tools for attendance, lecture recording, andreading listsAssistive technologiesM365 AppsAV equipment in learning spaces

Canterbury, England, United Kingdom

In this role, I provided 2nd line client support for HR and Payroll systems on hosted servers. My dutiesincluded supporting the web interface, Administrator application, and SQL databases, creating trainingmaterials, training new staff, and coordinating sales leads. I also led a successful project introducingskill-based routing to the support call/ticket system, which improved performance and morale.

Maidstone, England, United Kingdom

Starting as an Office Administrator, I managed customer orders, stock deliveries, and inventorysystems. My role evolved to lead projects, including a successful continuous improvement initiativethat increased productivity, reduced waste, and enhanced communication. I also modernised thepicking and packing operation with hand-held scanning terminals and provided IT support across theoperation.