People Operations- Managed HR-related processes, such as recruitment, onboarding, and employee training, ensuring smooth transitions for new hires.- Implemented team-building initiatives and organised team events to improve employee engagement and foster a positive company culture.- Completed Mental Health First Aid training, enhancing workplace safety and wellbeing.Business Operations- Developed and executed operational strategies to enhance efficiency, including… Show more People Operations- Managed HR-related processes, such as recruitment, onboarding, and employee training, ensuring smooth transitions for new hires.- Implemented team-building initiatives and organised team events to improve employee engagement and foster a positive company culture.- Completed Mental Health First Aid training, enhancing workplace safety and wellbeing.Business Operations- Developed and executed operational strategies to enhance efficiency, including streamlining internal processes and procurement.- Managed recruitment and contractor relationships, overseeing office logistics and administration to support team onboarding and day-to-day operations.- Led cross-functional training initiatives to standardise department workflows, improving team efficiency.Finance- Monitored the accounts inbox, processed purchase orders, approved invoices, marked remittances, and managed payments.- Led credit control duties, focusing on reducing debtor days and outstanding debts to improve the company’s cash flow.- Managed the Moss platform for receipt reconciliation, assigned costs to projects, set up direct debits, and created corporate cards for expenditure management.Project Management- Oversaw multiple key company-wide projects, such as office closure, procurement of software/hardware, and implementation of new operational tools.- Conducted process mapping and documentation to optimise workflows, solving process bottlenecks.Customer Success & Product Operations- Continued managing customer support channels, ensuring customer data accuracy and overseeing product-related customer service issues.- Led the successful integration of Zendesk into the company’s customer support system, enhancing service efficiency and response times.- Led UAT for new product features, collaborating with product teams to improve user experience.- Played a key role in refining impact reports and working with senior leadership on performance analysis. Show less

Data Administration- Onboarded and imported school data into the CMS, ensuring accurate and timely updates.- Cross-referenced data between CMS, HubSpot, and Xero to maintain clean and current customer records.- Led the transition of home subscription data to a self-service model, improving customer efficiency.Customer Success & Support- Managed the support inbox, responding to teacher, parent, and learner queries and creating standardised response templates for improved… Show more Data Administration- Onboarded and imported school data into the CMS, ensuring accurate and timely updates.- Cross-referenced data between CMS, HubSpot, and Xero to maintain clean and current customer records.- Led the transition of home subscription data to a self-service model, improving customer efficiency.Customer Success & Support- Managed the support inbox, responding to teacher, parent, and learner queries and creating standardised response templates for improved consistency.- Moderated webinars and engaged customers through impact reports, onboarding emails, and post-event follow-up actions.- Led support training for new team members, ensuring high-quality customer service.Process Optimisation- Collaborated with internal teams to improve CMS data fields and implemented streamlined data workflows.- Standardised elements within Xero (e.g., item line descriptions, invoice templates) to enhance operational efficiency.- Proposed and implemented remote product demo solutions using advanced video conferencing tools.Marketing & Communications- Partnered with marketing teams to produce content, including social media campaigns, WordPress articles, and podcast episodes.- Led design projects for curriculum overviews and sales collateral, working closely with external branding and marketing agencies.- Assisted in the company’s first major rebrand, collaborating with C-suite and branding agencies on key design elements. Show less