James Murphy Email & Phone Number

Fremont, California

• Direct Customer service agent for 20 companies with multiple projects• Responsible for ensuring complete throughput of customer project• Ensure parts arrive• Follow up to make sure product is run on time • Communicate with customer on any issues and help resolve problems• Work with BE and Shipping to make sure all necessary documents are need to properly ship product to global destinations• Send out reports of testing and shipping to customer• Work with upper management to help resolve in issues within the company• Help train new CS members• Hosted global conference calls with customers• Hosted presentations in front of upper management• Communicated with customers on billing and obtained approval for tester usage hours• Worked both in office and with remote login to help support our 24/7/365 company

Fremont, California

• Worked Directly with ISE engineers to assist customer with new projects• Monitor product testing and suggest when it is ready to move to production mode• Create power points and reports to help track project progress• Accept customer criteria and help plan a process flow for testing of product• Offered suggestions to customer to help make sure process was smooth

Fremont, California

• Checked quality of incoming and outgoing product to ensure it meets ISE standard• Trained multiple new hires who all passed certification tests• Planned and executed a schedule to ensure all product was properly inspected

Pleasnaton, California

• Planned routes and sorted packages into order of drop off points• Time Management/ Defined quickest route of delivery• Took signatures at time of delivery• Kept up to date delivery log

Fremont, California

• Trained and managed multiple contractors• Determined development of students• Directed multiple summer camps• Responsible for Interviewing, hiring and firing contractors• Provided Customer Service for students and parents• Planned curriculum and homework for classes• Helped out wherever needed around the office

Fremont, California

• Taught students at over 20 campuses• Was responsible for organizing other teachers and ensuring lessons were taught• Picked up students from classrooms and waited until parents arrived for pick up after class• Handed out homework assignments and grading turned in assignments for accuracy• Responsible for communicating growth of students to parents

• Trained and managed multiple contractors• Determined development of students• Directed multiple summer camps• Responsible for Interviewing, hiring and firing contractors• Provided Customer Service for students and parents• Planned curriculum and homework for classes• Helped out wherever needed around the office

San Leandro, Califronia

• Engaged Customers in order to provide them what they need in terms of quality and service• Promote brands and sales when instructed• Process transactions within a timely manner• Maintain work area in terms of cleanliness and presentation• Communicate current product features and uses• Assisted in the lock department cutting keys and resetting locks

Castro Valley, California

• Locked the premises after shift completed• Was responsible for ensuring that all machines were in working order• Repaired any malfunctioning machines in a safe and timely manner• Assisted in lane installation

Castro Valley, California

• Customer Service• Assisted with collecting money and distributing lane assignments• Up kept cleanliness of bowling alley