As Technical Lead, I oversee our technical team with six members, provide direction and guidance for development projects, and ensure that all projects meet the highest quality standards. I use my creative thinking and deep knowledge to provide innovative solutions to complex infrastructure challenges.

As a Business Support Technician, I handle the complete commercial experience for the company I support. From end-user support to workstation installation and configuration, all the way up to high density network and Windows Server infrastructure projects, I am the man in charge. If you have an outage of any kind I am equipped to troubleshoot it, whether it is a application or server issue or the CEO's iPhone isn't getting their emails.In my lead role I mentor and support other business… Show more As a Business Support Technician, I handle the complete commercial experience for the company I support. From end-user support to workstation installation and configuration, all the way up to high density network and Windows Server infrastructure projects, I am the man in charge. If you have an outage of any kind I am equipped to troubleshoot it, whether it is a application or server issue or the CEO's iPhone isn't getting their emails.In my lead role I mentor and support other business support technicians, fostering an environment of learning, productivity, and growth. Show less

As Store manager, I manage a team of skilled technicians as well as store inventory, team training, and business relationships.I also teach a monthly computer skills training course held by the store.

At LDT, I repair software and hardware issues on residential and business machines of all kinds. I've worked on machines ranging from Windows 98 to $4000 custom built gaming rigs.

At WPU, I was the primary technician responsible for every aspect of 30 Staff machines and over 400 student laptops.I also tutored students on computer skills ranging from Online Learning Management systems, Office programs, and class-specific tech skills.

At MSU I started my IT career working at their Help Desk. I supported over 200 workstations, assisted users with password resets, email issues, and general technical support.