James Nielsen Email & Phone Number

Amherst, Oh

Responsible for the day to day operation of the Conformal Coating and Precision Dispensing labs in Amherst, OH and all Technical Support and Service activity for eastern US and Canada.

Amherst, Oh

Continued Installing, servicing, and performing applications focusing on Key Accounts. Improved Asymtek fluid dispensing machines in United States, Canada and Europe.

Amherst, Oh

Installed, serviced, and performed applications. Improved Asymtek fluid dispensing machines in United States, Canada and Europe.•Performed 100 installations, service calls, and training sessions resulting in increased customer satisfaction and reduced travel expenses.•Performed 75 demonstrations of dispensing applications in-house in the Applications Lab both before and after equipment sales. Demonstrations increased sales by 25 % overall.•Submitted several Engineering Change Requests (ECR’s) on deficient machine designs detected in the Field resulting in improved quality of machines being shipped.

Installed, serviced and improved mass spectrometry instruments used mainly in the research, development and production of pharmaceuticals primarily in the United States and Asia.•Performed installations and service calls utilizing my mechanical and electrical troubleshooting skills while also improving on my computer and analytical skills with the introduction of chemistry to my background, enhancing my knowledge in this area.•Trained customers on the operation and maintenance of installed instruments and provided technical support from a home office, thereby improving customer satisfaction.

Amherst, Oh

Installed, serviced, performed applications and improved Asymtek fluid dispensing machines in United States, Canada and Europe.

Provided technical support of Allen-Bradley brand Programmable Logic Controls (PLC’s) and modules. Also industrial computer telephone support with a variety of communication card types and protocols. Supported and tested various applications in the in-house lab.•Maintained ongoing dialog with Industrial Computer Division in Atlanta and provided training on Rockwell Automation products resulting in reduced customer downtime by 40 %.•Developed product enhancements based on common customer feedback resulting in improved products. •Utilized motion control lab to duplicate and verify customer applications by troubleshooting logic ladder programs and testing firmware revisions significantly reducing travel expenses. •Transferred data onto EEPROMS’s and shipped revisions to customers efficiently, reducing customer down-time significantly.•Maintained lab supplies, organized and archived records in databases, making it easier to test out solutions for customers in the field.

Manufactured and tested state-of-the-art printed circuit boards through assembly, and the solder soldering process. •Named to lead role leading preventative maintenance teams on wave solder machines and post-solder assembly stations increasing productivity by 50%.•Enhanced troubleshooting skills of PCB’s to the component level utilizing skills obtained in from formal education.

Supervised individuals and calibrated radiation detection devices using various types of x-ray machines and radioactive sources.•Used wide range of radioactive sources to calibrate radiation detection instruments per NRC specifications.•Increased productivity by creating and implementing training programs.•Improved quality of production by communicating defects to manufacturing.Supervised 3 technicians in Federal Emergency Management Agency (FEMA) Test Department working with high-range plastic dosimeters (radiation detectors for use during potential nuclear disasters).•Performed extensive battery of tests and developed test procedures and fixtures according to FEMA Test Specifications, filed reports, and presented findings to government officials .•Performed failure analysis on non-conforming dosimeters resulting in an increase in yield by 250% in two years.•Implemented performance evaluations to group of three Test Technicians resulting in increased productivity.