James Norman Email & Phone Number

With over 10 years of experience in both Biotech R&D and Customer Success roles, I am passionate about delivering innovative solutions and services that meet the needs and expectations of clients in the healthcare and life sciences sectors. I leverage my research collaboration skills and domain expertise to understand the challenges and opportunities of each client, and to provide them with tailored guidance and support.In my current role, I manage a client portfolio in excess of $120M, developing and maintaining long-term relationships with customers to ensure their satisfaction and retention. I use member survey analytics to drive initiatives that improve the Net Promoter Score (NPS) and customer loyalty. I also coordinate with the sales, marketing, and product teams to identify and pursue new business opportunities and to communicate feedback and insights from the clients. Additionally, I have obtained multiple certifications in Salesforce Sales Operations and Data Science, which have enhanced my skills in CRM and data analysis