James Bateman Email & Phone Number

Bristol, England, United Kingdom

• Deal with queries from clients and other parties.• Collect and collate information and data about (and from) the client in accordance with the principles of ‘know your client’ and company policy and ensure all the required compliance documentation is present and correct.• Work with the Advisers to understand the client’s objectives, identifying and obtaining the information necessary to assist with the financial report.• Liaise with product providers and other third parties to acquire additional information that may be required to formulate recommendations.• Assist in identifying areas for planning and sourcing solutions suitable to meet the client’s needs and objectives. This will include assisting in the preparation of tax calculations where necessary.• Obtain information, quotes, illustrations and product details.• Assist with the preparation of suitability letters and reports for the Adviser and prepare associated accompanying documentation as required.• To assist and provide support with administrative functions, for example: new business processing, income matching, collating and providing management information and organising future planning meetings with the client.

Bristol, England, United Kingdom

Duties include processing and monitoring new business applications, liaising with clients and product providers, maintaining back office system, strict diary/task management for all cases submitted and providing regular updates on their development. Ensure all files are compliant, undertake anti-money Laundering searches, risk profiling questionnaires and confirming output to advisers, provide client valuations and supporting documents for client review meetings. Attend to general servicing enquiries including policy and contract alterations, co-ordination of client mailers, document scanning and taking calls from both product providers and clients, as well as general office administrative tasks. Maintain internal business logs- leads/opportunities, new business and reconciliation of fees/commissions, advice register/ occupational transfer logAdditional duties undertaken; • Review and streamline business processes ensuring minimal errors and maximum efficiency.• Train new and existing members of staff (assisting with queries)• Assist with interviews of potential employees.• Act as a subject matter expert/point of reference (where possible) for IT and Intelligent Office queries. areas such as configuration, branding, access, risk/compliance, fee invoicing, creating templates/MI. I am keen to look at ways to drive efficiency • Ordering and maintaining stationary levels in office

Bath, England, United Kingdom

Duties include processing and monitoring new business applications, liaising with clients and product providers, maintaining back office system, strict diary/task management for all cases submitted and providing regular updates on their development. Ensure all files are compliant, undertake anti-money Laundering checks, risk profiling questionnaires and confirm output, provide client valuations and supporting documents for review meetings. Attend to general servicing enquiries including policy and contract alterations, co-ordination of client mailers, document scanning, taking calls from both product providers and clients as well as undertaking general office administrative tasks. Maintain internal business logs- leads/opportunities, new business and reconciliation of fees/commissions.Additional duties undertaken; • Review and streamline business processes ensuring minimal errors and maximum efficiency. (New business, compliance recording)• Train new and existing members of staff (assisting with queries)• Assist with interviews of potential employees.• Maintain the company website (place articles, add staff photos and profiles)• Act as a subject matter expert/point of reference (where possible) for IT and Intelligent Office queries. areas such as configuration, branding, access, risk/compliance, fee invoicing, creating templates/MI. I am keen to look at ways to drive efficiency • I regularly pick up and address issues that affect the business, liasing with third parties such as compliance services. • Put in place alternative systems to aid efficiency. • Ordering and maintaining stationary levels in office.

Bath, United Kingdom

Client Services Administrator Due to IFA/Regional Sales Manager demand the creation of an outbound pipeline management team attending to both cash and in specie transfers was created. The team consists of 3 x administrators responsible for managing the pipeline, liaising with ceding providers, fund managers and intermediaries to ensure the transfer of business is as smooth and issue free as possible. As the more senior administrator on the team my duties involve overseeing the daily workload, resolving more complex issues and reporting pipeline statistics to senior management. Client Services Executive To provide telephone/web based support to intermediaries and their clients dealing with a range of enquiries. Processing new IFA registrations issuing user logins and discretionary manager client agreements. Product wrappers include SIPPs, ISAs, General Investment Accounts and Offshore Bonds as well investment fund enquiries

Bristol, United Kingdom

To provide quality pre sales support to both face to face and telephone based Sales Consultants, as well as supporting key Intermediaries helping the department achieve defined sales targets. Key Accountabilities include: Providing sales support for new enquiries and existing cases, Acting as the point of contact for Intermediaries when Consultants are unavailable, Assisting with pre sales technical queries, providing pipeline updates. Ensuring up to date and accurate information is provided in a timely manner. Assisting sales consultants with the collation of monthly figures reconciliation, assisting with the generation of consultant appointments with Intermediaries, Use relationships with Intermediaries as an opportunity to target and maximise sales

Bradley Stoke, Bristol

To develop and maintain productive and effective business relationships with panel IFA’s, attending to illustration requests, queries, pre-post sale barriers and general enquiries on a range of Aviva product and services including; Aviva E-Commerce services such as the Adviser Portal and Pension Tracker. Product solutions such as bonds and collective investment, Protection, Pension, Annuities. Additional duties include supporting an appointed Business Development Consultant, maintaining new and existing IFA relationships, providing illustrations, literature, tenders and attending joint visits/seminars. Further duties include updating the consultants quote activity log, managing their mailbox and diaries in their absence. Product campaigns. I have been involved in many other projects in addition to my day-to-day role, including the co-creation and implementation of a pro-active outbound team, Responsible for promoting enhancements, new features and new products to consultant panels. Other projects included the promotion and registration of advisers to use Aviva’s adviser portal website, ‘Aviva-for-advisers.’ Showing a flair for this area of the business I was appointed the branch ‘Web Champion’ liaising with e-commerce consultants, providing feedback of the site, areas for improvement. I have created and regularly maintain the teams website, namely “Team Site”. Team site is a one-stop shop web site designed specifically for our team to store and access when needed useful information, relevant to their day-to-day role at a click of a button

Bristol, United Kingdom

(2006-2008: Hanham Branch) September 2006 saw the opening of the Hanham office offering Residential, Commercial, Auction, Lettings/Management and Mortgage brokering services. I was involved in the set-up and productivity of the business and was appointed Senior Sales Negotiator. I held responsibilities within the office including; market appraisals, viewings, obtaining and submitting offers whilst supervising the training of junior staff members, reporting sales figures and carrying out day to day administrative duties including offer reports, sales proforma’s and the progression of the branch pipeline. Further duties included assisting the in-house mortgage broker with correspondence, suitability letters and illustration preparation together with case progression.(2003-2006: Fishponds Branch) Initial duties included viewings, market appraisals and day-to-day administration, later assisting with the progression of the branch pipeline. Further duties included assisting the in-house mortgage broker with correspondence, suitability reports, lead generation, illustration preparation and case progression.

Bristol & Bath, United Kingdom

Originally based in Whitchurch as a customer service adviser dealing with cash in and out, account openings and lead generation I later gained a promotional position as Customer Advisor, based at the Bath branch. Held responsibilities for advising customers on the most suitable savings, investments and mortgage products available whilst realising opportunities for cross selling such as life, Protection, Investment and Pension products, referring these to relevant in house advisors. Regularly shadowed the branch manager, reporting sales figures, overseeing the counter staff, maintaining office stationary and currency stock levels, covering for the branch manager’s absence with regards to illness and holiday. Held responsibility for arranging both successful mortgage and inheritance tax open days resulting in high volumes of business.

Bristol, United Kingdom

Inputting annuity contracts onto the company payments system, dealing with internal and external enquiries, communicating with other departments.