Working with the Service Line Leader, People Partner and aligned Head of Performance & Operations for the Service Line, my role is to drive improved commercial & client performance by creating highly engaged teams, and developing our top talent within the Service Line.This improved commercial & client performance will be achieved via three main levers: Finance, Resourcing and People.Performance Leaders will have responsibility for 150-200 colleagues, from B – E grades.I am responsible for leveraging the local support functions, Finance, Resource Management, HRBPs, Recruitment and also Performance Managers to specifically focus on Finance, Resourcing and People.My reporting line is directly to the partners that lead my community. I also play an important role in managing and controlling the costs of the business and therefore PLs will also have a dual reporting line to the HOPO.Activities includes:An effectively managed cost base, focusing on inter alia, improving lock up, engagement profitability, reduction in DFCs.In conjunction with the People Partner, HRBP and leadership to deliver the capability and service line People Agenda.A strategic view of the key issues relating to the people in the service line. For example, reviewing talent data and working with leadership and HRBPs to establish robust succession planning, or Learning Business Partners to address identified skills gaps.Performance Leaders have a People Partner to work closely with, re-connecting the Partner and Director community and giving greater strategic insight to the People Agenda within the team.

Primary Responsibilities• Assess workforce planning processes across the business and lead process transformation programmes where required.• Partner with Production Services executive leadership and Recruitment leadership to inform and enable the multi-year strategic workforce deployment roadmap across locations.• Partner with New Business to ensure they have the most up to date view of resource availability to allow certainty and profitability in bidding.• Partner with The Focus, The Academy and the Talent & People organization to deliver ramp-up and ramp-down strategies, minimising idle costs and crewing shortfalls.• Direct management of MPC Global Workforce Planning, recognising their dotted line responsibilities to their locations.• Arbitrate WFP disputes / resource conflicts and act as an escalation point for resourcing conflicts.• Deliver global standards and long-term improvements to the WFP processes and procedures, enabling:1. Increased forecasting accuracy, to ensure shows and facilities are realistically and sufficiently resourced.2. Improved global request and approval workflows so that resourcing data is as timely, accurate, and automated/effortless as possible.3. A robust issues-escalation capability to effectively generate timely decisions and actions by the right team at the right level and without unnecessary hesitation or delay.• Work with the PS Business Tools & Intelligence team to deliver powerful, standardized reporting to the business, as well as continual improvement in DASH and related business systems.• Ad hoc business projects.

This leadership role was to provide a professional Resource Management service within the National Markets Technology team, and specifically to the KPMG Microsoft Business Solutions practice. The Group Lead is responsible for leading the Resource Team across the UK, Netherlands, and Malta. This role required me to provide the necessary support to the Group Leadership and executive teams. • Contribute to strategy for Resource Management within the group• Lead the KPMG Microsoft Business Solutions Resource Management team, giving line management supervision and guidance to a team of 2 Resource Managers (responsible for a combined total of 450 consultants)• Drive Group resourcing across the business by building excellent relationships and making the most of knowledge sharing with the wider team to maximise utilisation by team / country• Analysis of weekly / monthly MI reports and work with the Country Leads to create required bespoke reporting in conjunction with the MI team as required. Manage escalation of issues / conflicts at leadership level to ensure decisions made are in line with the business goals• Build and maintain strong relationships with SLT, practice leads, PLs, and Performance Managers to support resourcing processes and feedback when required on performance management issues• Support the Performance Management of individuals by working closely with Performance Managers to identify the right opportunities for individuals to allow them to grow and develop• Drive the development of group standards for reporting to support ‘best in class’ performance• Demonstrating strong commercial awareness when reporting weekly to key stakeholders on MI such as forecast, actual utilisation and lending and borrowing rates, monitoring and investigating discrepancies between the data on a weekly / monthly basis and providing insight to the management team, highlighting any potential concerns of shortfall / over utilisation and any budget challenges

• Develop and maintain strong working relationships with the Resource Management network to maximise opportunities for my team.• Influence and negotiate with stakeholders on resourcing selection to ensure that each project has an effective mix of skills/grade – including KGS usage.• Analyse resource data and MI flagging concerns to the business, demonstrating a commercial awareness regarding utilisation and budget challenges• Providing robust commentaries to support the delivery of core MI to the business• Support business planning and forecasting through owning and managing headcount tracking working closely with Recruitment and Central COO Team.• Train and mentor the new Resource Advisor to the department, guiding them through the behaviours expected of a Resource Advisor• Attending weekly pipeline meetings to ensure accurate forecast as well as understanding demand, skills gaps• Regular meeting with Partners and Directors to understand requirements and facilitate resourcing decisions• Deputise for the Resource Manager in her absence.

**Secondment**• Build and strengthen relationships with the client, becoming the "go-to" person• Understand the wider firm offerings and gain a good understanding of client needs• Planning and managing global CST meetings,• Cascade successes and case studies to CST to encourage cross selling and sharing of best practices globally,• Tap in to the supply chain of KPMG, securing the best people for the client,• Communicate outcomes of client surveys, including value added and lessons learned (how to improve and innovate our service)• Monitor net sales progress and be nucleus for Management Information• Enable easy access to relevant Press, Analysts and other coverage / commentary of client

• Responsible for managing the overall Resource Management delivery and strategy of the Department, communications and conflict resolution• Analysis of core MI reporting for discussion with the Service Line – e.g. weekly utilisation, pipeline, staff availability, lending and borrowing• Ensure cross function working is at the heart of resourcing, based on skills match for the right roles. Closely monitor cross functional working, raising any issues for resolution and proposing solutions to succession planning issues• Analysis of weekly / monthly MI reports and work with the Lead Partner/s to create required bespoke reporting in conjunction with the MI team as required• Excellent relationship management and communications skills by demonstrating the ability to build strong relationships with senior members of staff• Escalation of issues / conflicts at leadership level to ensure decisions made are in line with the business goals• Ensure that Resource Management are at the heart of key decisions on succession planning / promotion process based on skills and individual development

• Planning, coordinating and implementing resource management activities to support the overall business objectives and strategy of the Resource Management. • Producing MI for our Market Leaders and client needs (Graphs, analytical data, and trends).• Reviewing and analysing the MI and reports, to highlight Business Unit trends and any risks or exceptions. • Establishing effective relationships and becoming known as a reference point within the Resource Management.• Playing an active role in sharing knowledge and skills not only within my team but within the wider resource management function.• Managing all movements within my Business Unit; Joiners, Leavers, Secondments, Transfers etc. • Having a good systems knowledge i.e. MS Office, Resource Management systems.

OJEU & Catalist Tenders monitoring and queries:• Daily reviewing of OJEU notices, using judgement to the select relevant ones• Downloading tender documents and circulating, logging and e-filing of notices• Coordinating with internal teams re. tenders, including updating/maintaining mail groups • Dealing with internal queries in capacity as main point of contact for OJEU queries• Creating and distributing a weekly newsletter of all selected OJEU notices.• Downloading tender documents; circulating, logging and e-filing of tenders• Point of contact for client queries re tender progress• Co-ordinating internal account team tenders and circulation• Dealing with different portals and log-ons, especially the Buying Solutions website• Answering internal queries relating to Catalist rates, terms and process via the guidance documentation.Monthly reporting (internal and external):• Completing Management Information returns to Buying Solutions• Circulating generic chaser for wins and invoices and logging responses• Chasing missing info or using other avenues to find and validate data• Keeping a paper or online trail of all reported information for auditing purposes• Acting as PwC point person for Buying Solutions• Dealing with any reporting changes relating to recent audit.

This role consists of –• Providing excellent customer service and relevant support to users of the finance system such that all issues are resolved to the customers full satisfaction• Log all calls on the firms call logging system• Resolve all queries raised by callers, and ensure that any necessary follow up actions or contacts are carried out• Explain finance policies where appropriate• Perform additional tasks as directed by the Helpdesk Team Leader or Manager. • Escalate issues to the Team Leader or System Analysis and Support team• Expected to keep up to date with best working practices and is encouraged to provide suggestions for improvements when the opportunity arises.

This role included – • Me working alongside a Business Development Manager, helping to grow the portfolio and establish an excellent working relationship with my customers. • Actioning of my customers who were in excess of their agreed overdraft limit by analysing their previous account conduct and delivering the best results for the customer and the bank.• Regularly reviewing the overdraft facilities of customers that are due to expire, and renewing them depending on their requirements for the next 12 months. This would depend on the account conduct, sometimes resulted in me submitting a full report to our lending department for agreement. • Being the first point of contact for customers requiring new borrowing requests and liaising with the client gathering the information required before passing onto my manager to complete the application. If there was any security required to be taken I would be responsible to arrange this. This involved working to tight deadlines.• I had the responsibility to train a new staff member, on the ‘Fast Track, Graduate Scheme’. I had 6 weeks to fully prepare them to step into a telephony position within the Bank.• In 2007 I was recommended to join the ‘Loans out of line task force’. This was a special team selected by the Bank to bring customer’s loans back within agreed limits under the FSA regulated guidelines. . • I had a responsibility to assist my Manager with the sales target for the portfolio and supported him with introductions to our business partners in Financial Planning and Lombard.

• Being responsible to dispatch engineers around the Country to fix ATM machines. • The responsibility of booking meetings for the engineers for un-secure sites. • Liaising with Securicor or Securitas. • Responsibility of ordering parts were needed and arranging delivery to the nearest depot.• Demonstrating a high level of organisational skills.

• At Churchill Insurance my day to day activities included chasing debts outstanding on policies for between 60-90 days. • Helped Churchill to integrate their old system into the new Direct Line system as they were merging under the RBS takeover.• Using spreadsheets and computer data sources of information. • Was also using regular telephone contact with policy holders.• Responsible for training my successor.

• Helping my Business Manager develop his portfolio and keep good customer satisfaction whilst increasing income and achieving targets.• Working alongside a business manager dealing with all elements in providing a relationship service.• Responsible for training my successor. • I also earned a promotion after my first year.