Broadly, my role was to enhance the organisational effectiveness of NRC by improving its capability to service its members as New Zealand’s preeminent transport industry association. Specifically, I was tasked with finding and scoping a new bundled CRM, AMS, EMS, and CMS that matched our strategic objectives as well as day-to-day requirements. As this was ongoing, I assisted in optimising processes to increase workflow efficiency and customer services.Finally, I was also involved in policy research and drafting to advocate for the interests of NRC’s members in the public sector.

Previously, I worked for the Employers and Manufacturers Association (EMA) as a Business Support Coordinator. As partners to the Activate Tamaki Makaurau (ATM) project, I was employed with the EMA on a summer contract to operate the Service Provider piece. In October 2021, the New Zealand Labour Government announced a $60 million support package to help Auckland's SME's remedy the implications of multiple COVID-19 lockdowns. This support transformed into ATM and was distributed through two available consultancy grants, Business Advice and an Implementation Grant. It was my role to closely manage and support the success of incoming clients in their application process and connect them to our highly qualified consultants. This also meant I was required to support EMA consultants with relevant project-specific resources and updates. The skills primarily used in this role consisted of intensive stakeholder management, resource creation, and reporting. To further expand my involvement in the project, I also worked closely across the EMA's 'Activate Tamaki Makaurau Community' which was created as a online social platform for Auckland businesses to connect and obtain subsidised resources from all of ATM's partners. I created, moderated, and helped attract and retain the engagement of over 4000 users with information and support.Since the projects finish in June 2022, my employment was extended onto a casual contract (full-time over Summer) where I worked across Membership, ExportNZ, Partnerships, and the Legal and Consultancy Departments. Through these positions, I gained notable experience in administration, project coordination, stakeholder management, content creation, interviewing top NZ exporters, process mapping, operational strategy, data cleansing, customer service representation, and job inductions/training. As a result, I’d been in positions of both decision-making and implementation.

At Hard to Find Bookstore Dunedin, my role as sales associate was to operate the front counter, provide customer service, and digitally catalogue books onto the websites database. Cataloguing requires an intermediate knowledge of online systems, and an important attention to detail whilst simultaneously working efficiently to meet expected daily quotas. At times, I was entrusted with solely operating the store over a full day.

As a Grocery Assistant, my duty was to stock the aisles around the store and build displays for on-sale products while assisting customers around the store. This included consistent heavy lifting of stock and moving pallets around the store floor. As Pak’N’Save Wairau was the busiest supermarket in the country during my tenure, this was an extremely fast-paced job that focused on productivity and dedication to quality outputs.

As a kitchen hand and dishwasher at House of Chocolate, my duty was to continuously wash dishes, clear tables, deliver and prepare food and work at the ice-cream parlour. Due to House of Chocolate being a constantly busy and popular venue in Takapuna, I learnt many features of working under pressure with a frequent expectation of effective time management. In this regard, I developed higher working efficiency through learning different techniques for improving speed.