James Higgins Email & Phone Number

Albany, New York Area

• Lead project team to provide technical and application support, resolve issues and plan for assigned IT functions.• Continuously strive to improve, support and identify opportunities to increase efficiency and expand services.• Plan and implement technology training for colleagues.• Act as a liaison between Site leaders and the IT department.• Ensure the Service Desk staff uses the required tools and software to identify, document, track, escalate, and resolve reported problem.• Plan, prioritize and schedule Support Desk activities to ensure maximum issue resolutions in minimum time.• Develop and train Service Desk staff.• Analyze Service Desk activities and develop tools and process improvements to optimize service and staff performance.• Maintain Service Desk software and make recommendations for new systems.• Ensures that project/department milestones/goals are met and adhering to approved budgets.

Albany, New York Area

• Lead project team to provide technical support, resolve issues and plan for assigned IT functions.• Continuously strive to improve, support and identify opportunities to increase efficiency and expand services.• Plan and implement technology training for colleagues.• Act as a liaison between Site leaders and the IT department.• Ensure the help desk staff uses the required tools and software to identify, document, track and resolve reported problem.• Plan, prioritize and schedule help desk activities to ensure maximum issue resolutions in minimum time.• Develop and train help desk staff.• Analyze help desk activities and develop tools and process improvements to optimize service and staff performance.• Maintain help desk software and make recommendations for new systems.• Ensures that project/department milestones/goals are met and adhering to approved budgets.

East Greenbush, Ny

• Participate as part of project team to provide technical support, resolve issues and plan for assigned IT functions.• Provide customer facing support services to internal colleagues.• Continuously strive to improve, support and identify opportunities to increase efficiency and expand services.• Provide in-person and remote IT support.• Perform daily operational support, maintenance, diagnosis and repair of computers, infrastructure systems, mobile devices and other peripherals.• Provide basic technology training to colleagues as requested.• Act as a liaison between Site leaders and the IT department.• Able to balance priorities and work independently in a fast-paced environment.

Red Hook, Ny

Assist the IT Director with daily duties, future planning and resolving Help Desk tickets.• Handle and resolve help desk issues and escalate to IT Director when necessary• Cable management• Virus and malware removal skills• New PC deployment skills• Identify, interpret, and evaluate systems and network requirements• Support remote users via remote control software and telephone• Assist in installation of computer and networking hardware• Assist in monitoring network performance, security and IT infrastructure• Assist in recommending improvements to systems and network configurations, and determines hardware or software requirements

Germantown, Ny

Responsible for computer operations, photography, website design and creation, newsletter publishing, and updating listings for an art studio.Key Accomplishments• Designed and implemented eCommerce website. Created content for sales and promotion of product• Implemented computer network with file sharing and cloud back-up

Computer Science Undergrad

Delivered wines from various importers in New Jersey to customers in upstate New York.

175 Underhill Blvd, Syosset, Ny 11791

Wine and Spirit deliveries

Poughkeepsie, Ny

Installed automotive stereo and cruise control.Created computerized mailing lists and implemented bulk mailing system.

Bachelor Of Science (B.S.), Computer Science

Associate Of Science (A.S.), Computer Science