James P. Email & Phone Number

Melbourne, Australia

Melbourne, Australia

Melbourne, Australia

To support and develop processes to ensure AMES compliance with contracts and further develop continuous strategic implementation by documenting and promoting understanding of changes to AMES staff, as well as Partners and Subcontractors. To provide administrative support for managing contracts and to ensure that the Contracts and Business Unit meets its operational requirements by providing assistance to other members of the team at busy periods

Melbourne, Australia

Malvern, Melbourne

• Stakeholder Engagement: Represented the technology department for all negotiations with business representatives. Responded to their issues whilst regularly discussing on-going concerns and business needs. • Requirements Development: Gathering and analysis of business requirements including managing the categorisation of requirements. Worked with the business to identify critical requirements to work with during early project stages.• Process Analysis: Developed as is and to be process and business flowcharts and process mapping to identify any gaps or process that can be improved. Presented recommendations to stakeholders across the business. • Specification Development: Documented functional and business specification documents. Ensured compliance with industry best standards as a business analyst whilst using these to clearly articulate technical development needs. • Testing: Assisted in the testing and analysis of changes and improvements made to existing applications. Facilitated this in a sandbox environment to ensure full compliance in meeting business requirements. • Communication: Liaising with stakeholders across all business levels. Ensured communication plans were in place for all projects and regularly liaised with management and users as the conduit between IT and the business. • Training: Facilitate training of users across different business areas. Provided training on both financial and core business processes and systems providing group and one on one training as required.

• Project Management: Project managed the office relocation for the business. Controlled across all aspects of business planning to ensure minimal downtime for the business.• Team Leadership: Oversaw 5 project dedicated personnel across IT, Administration, Development and Marketing. Identified required tasks and activities whilst ensuring on-going project reporting and issues management.• Application Management: Provided technical leadership including managing various deployment projects for upgrades to several applications. Ensured full communication to the business to minimise risk of issues during the deployment process.• Vendor Management: Managed the liaisons and communication with external vendors. This included managing licences for all global tools as well as negotiation of vendor agreements to meet specific business needs. • IT Strategy: Led the coordination of projects for globally identified strategic and technical projects. Remained accountable for the scoping and planning of reports whilst regularly communicating with project sponsors and steering committees. • Budget Management: Reported and analysed against budget expectations. Assessed the impact of scope creep on allocated budgets and negotiated these with business representatives.

• Project Management: Led the evaluation and implementation of the Salesforce.com CRM. Managed across all phases of the project to ensure the application met with the needs in assisting sales personnel to log their prospects and customers pipeline and opportunities.• Business Analysis: Gathered and analysed business requirements for the project. Ensured accurate categorisation whilst matching these against the specific capabilities of the CRM applications. • Specification Development: Developed functional specification documents and flowcharts for process mapping to identify any gaps or process that can be improved. Looked into specific process changes as well as system requirements making recommendations to the business on how to improve operations prior to implementation of the system. • Testing: Led the testing and analysis of the application. Ensured full realisation of agreed requirements managing the documentation and analysis against these on behalf of the business. • Relationship Management: Managed relationships across all business levels during the analysis and implementation phases of the project. Liaise across sales and sales management to gather requirements whilst reporting into senior management. • Application Analysis: Undertook extensive analysis of various applications including Global Tools Analysis. Led the support & deployment of global tools including SharePoint, JIRA, Confluence and Adobe Connect Pro.• Vendor Engagement: Liaised with external vendors including manage licenses for all Global Tools. Provided account management and vendor management in relation to Service Level Agreements and key contract issues.

• Quality Assurance: Promoted into this role to support across all aspects of QA, Project Management, Development, technical road mapping and overall process improvements required to support the technical needs of the whole organisation. • Process Development: Documented the ‘Business Process’ for a suite of PrintSoft flagship products. Clearly defined all points of engagement in each process to determine inter-department engagements as well as driving on-going recommendations for business improvement. • Project Management: Led the in-house cross-functional CRM Solution Implementation Team. Provided leadership to the project reporting into the steering committee and project sponsor to ensure the project meets all business expectations. • Requirements Analysis: Gathered and analysed business requirements for the business. Developed process maps and functional specifications for all technology projects to ensure full understanding of project requirements. • Technical Design: Translated requirements into web-enabled solutions. Documented the functional specifications for an in-house developed CRM working closely with business stakeholders to fully articulate their needs and requirements. • Team Management: Managed a team of Web Application Developers, IT Personnel and Contractors. Managed across all aspects of workforce planning and leadership whilst ensuring on-going career development and professional skills development. • Operations Management: Provided day-to-day management of staff including leave, salary, scheduling, task delegation, department’s direction, providing guidance in internal processes and acting as consultant for best practise solutions. • Process Improvement: Formalised internal process including documenting and establishing infrastructure and systems improvement projects to support the on-going business needs.

• Team Leadership: Provided leadership to a team of 4 Software Quality Assurance Analysts. Managed across all aspects of recruitment and leadership for the technically focused team. • Governance: Introduced a Testing Methodology and Process within the Department. Created Master Test Plans, Detailed Test Plans and Test Matrixes to ensure that the business met industry best practice in QA.• Release Management: Led across all aspects of release management. Coordinated with the business to ensure minimal impact on the operational aspects of the organisation due to impending updates and releases. Worked collaboratively across the impacted departments to understand their specific needs and requirements.