James Pointer Email & Phone Number

Cambridgeshire, England, United Kingdom

In my current role I’m responsible for managing multiple teams and projects at the same time as well as carrying out site surveys for all upcoming projects. This is a fast-paced role that requires excellent time management skills as well as quick decision making due to the short permits/timeframes we operated. In this role I must split my time between being a surveyor and a site manager the main duties of both are: Surveying Projects- Carry out a full site survey on each job with the… Show more In my current role I’m responsible for managing multiple teams and projects at the same time as well as carrying out site surveys for all upcoming projects. This is a fast-paced role that requires excellent time management skills as well as quick decision making due to the short permits/timeframes we operated. In this role I must split my time between being a surveyor and a site manager the main duties of both are: Surveying Projects- Carry out a full site survey on each job with the customer to provide instructions to the team what they need to do to complete the project. This includes decisions on traffic management and time durations (for both the team and the permit). Liaising with the local highways authority and attending site meeting to plan high profile jobs/work in difficult locations. Once the survey has been completed I will then contact the customer to book the project in ensuring it’s a suitably skilled team. Site Management- Managing the team during the project ensuring they deliver the project on time and compliantly. Assisting with any HR issues the team may have and validating weekly time sheets so the team gets paid. Managing support staff ensuring that the team have the required plant/tooling/equipment on site to complete the project. Show less

Following a year of managing teams on gas mains replacement I moved departments to new domestic connections to become a Surveyor/Site Manager. I was responsible for managing multiple teams and projects as well as carrying out site surveys for all upcoming projects. This was a fast-paced role that requires excellent time management skills as well as quick decision making due to the short permits/timeframes we operated. In this role I had to split my time between being a surveyor and a site… Show more Following a year of managing teams on gas mains replacement I moved departments to new domestic connections to become a Surveyor/Site Manager. I was responsible for managing multiple teams and projects as well as carrying out site surveys for all upcoming projects. This was a fast-paced role that requires excellent time management skills as well as quick decision making due to the short permits/timeframes we operated. In this role I had to split my time between being a surveyor and a site manager the main duties of both are: Surveying Projects- Carry out a full site survey on each job with the customer to provide instructions to the team what they need to do to complete the project. This includes decisions on traffic management and time durations (for both the team and the permit). Liaising with the local highways authority and attending site meeting to plan high profile jobs/work in difficult locations. Once the survey has been completed I will then contact the customer to book the project in ensuring it’s a suitably skilled team. Site Management- Managing the team during the project ensuring they deliver the project on time and compliantly. Assisting with any HR issues the team may have and validating weekly time sheets so the team gets paid. Managing support staff ensuring that the team have the required plant/tooling/equipment on site to complete the project. Show less

Hitchin

Following a successful 12 months in my CEO role I was promoted to a trainee site manager, working on gas mains replacement for Triio.In this role I was taught how to manage a site for gas mains replacement via shadowing a site manager and attending many courses. I completed a wide variety of courses such as SMSTS, Streetworks, SCO 1,2,5 , mains laying and service laying for managers, presentation skills as well as other courses including completing my GNO1 . In my first 7 months of this… Show more Following a successful 12 months in my CEO role I was promoted to a trainee site manager, working on gas mains replacement for Triio.In this role I was taught how to manage a site for gas mains replacement via shadowing a site manager and attending many courses. I completed a wide variety of courses such as SMSTS, Streetworks, SCO 1,2,5 , mains laying and service laying for managers, presentation skills as well as other courses including completing my GNO1 . In my first 7 months of this role I spent most of my time either in the class room or shadowing a site manager spending time on site learning the job. After 8 months I was given two teams and tasked with managing projects their projects from start to finish. The main tasks in the role were:Project Management- Planning gas mains replacement projects including permit durations, team requirements/skill sets, push plans and plant requirements. Then closing the project ensuring the design has been achieved and signing off the project to confirm it’s been completed. Stakeholder management- Attending site meetings with local authorities and external stakeholders pre-works to either plan or coordinate a schedule of works so the project can be completed. Site Management- Managing the team during the project ensuring they deliver the project on time and compliantly. Assisting with any HR issues the team may have and validating weekly track sheets so the team gets paid. This was a fast-paced role that required me to work on multiple projects at a time managing multiple teams. It has helped me develop my management skills on all levels providing me with a vast amount of experience managing teams, projects and general operations. Show less

Hitchin

Customer Excellence Officer My first role at Morrison Utility services was working as a customer excellence officer on the Triio contract. This was a customer facing role that required excellent communication skills, the ability to constantly think on my feet, problem solve and strong time management skills because I was required to plan my working week making sure I could cover my entire area. In the role I was responsible for speaking to customers both before (pre-visit) and… Show more Customer Excellence Officer My first role at Morrison Utility services was working as a customer excellence officer on the Triio contract. This was a customer facing role that required excellent communication skills, the ability to constantly think on my feet, problem solve and strong time management skills because I was required to plan my working week making sure I could cover my entire area. In the role I was responsible for speaking to customers both before (pre-visit) and after (post visit) a mains replacement gas project was carried out. It was down to me to organise my time and make sure that I was able to cover all the projects in my area (Cambridgeshire/Bedfordshire). In the pre-visit the aims were to explain the project, answer any questions they would have regarding the work and what was required of the person/household I spoke too e.g. organising access. The main aim was to obtain key information from the customer such if there is anyone vulnerable within the property and obtain contact details. This required excellent communication skills because I had to deal with a vast array of people from different backgrounds/nationalities, so I had to be able to tailor my approach to suit everyone I speak too, to ensure the correct information was given/obtained. In the post visit I would speak to the customers to review how the project went for them and to try and identify any issues they may have so I can help resolve them to try and prevent complaints. This presented a great chance to influence customer scores as well as problem solve any outstanding issues. Show less

Cambridge, United Kingdom

My role at Breathe was to manage and run a new online consumer venture the company had launched. Working with the MD and the marketing manager I was tasked to develop a marketing strategy and then implement this to coincide with the soft relaunch of the website. I was also tasked with updating the site daily and pricing every product on the site by dealing with the supplier. Website Management- Updating the website using a basic CMS as well as a PHP database. I uploaded all product… Show more My role at Breathe was to manage and run a new online consumer venture the company had launched. Working with the MD and the marketing manager I was tasked to develop a marketing strategy and then implement this to coincide with the soft relaunch of the website. I was also tasked with updating the site daily and pricing every product on the site by dealing with the supplier. Website Management- Updating the website using a basic CMS as well as a PHP database. I uploaded all product photographs and information to the site as well as selecting related products. Email marketing- Devised email marketing campaigns using mail chip to send to both cold consumers and existing customers of Breathe. Social media- Set up and ran Facebook, Twitter, Google plus and Instagram accounts posting a range of content from offers to product shots and managed them via Hootsuite. PPC- Launched a PPC campaign on Bing using a range of keywords and managing a weekly budget. Selected which products to advise and what keywords to use. Database Management- Managed two databases one of products live on the site and the other a CRM system used to target potential new business. Pricing/ Competition Analysis- Analysed the pricing of competitors so I could set the prices on the site at market rate while achieving a margin. Show less

Ely

My role at Austin Macauley publishers was a broad marketing role where I was tasked to market a number of new titles each month usually written by debut authors. The process begins a month before the titles are published and the aim is to generate awareness in the title ready to convert into sales after the publication date. In this role I have developed my skills in email marketing, event planning and promotion, digital marketing as well as public relations.

Cambridge, United Kingdom

In this role I was primarily required to call organisations that were looking to add to their marketing team or to build relationships with hiring managers so that when they were looking to add to their team it would be Brand that was their first port of call. Once I had a role to recruit for and the terms had been agreed with the client, the position would be advertised using the job boards (writing the job advert myself). In addition to using the job boards, I searched for suitable candidates… Show more In this role I was primarily required to call organisations that were looking to add to their marketing team or to build relationships with hiring managers so that when they were looking to add to their team it would be Brand that was their first port of call. Once I had a role to recruit for and the terms had been agreed with the client, the position would be advertised using the job boards (writing the job advert myself). In addition to using the job boards, I searched for suitable candidates based on the brief from the client, using a variety of different methods such as utilising Brands database, the CV library’s on the Job boards and LinkedIn. Once I had a selected a pool of suitable candidates I would discuss in detail with each individual the various aspects of the opportunity that was on offer. After evaluating the potential candidates, I would submit the suitable applicants to the client thus beginning the interviewing process. I would then manage this process by liaising between both parties with the aim to organization interviews (fully prepping each candidate for each stage of the process) until the client decided on a successful candidate for the role. I would then give the job offer to the successful candidate and carry out any required negations regarding the package. In this role I was presented with many different challenges, with success often dependent on the way in which I approached both the clients and candidates, ensuring I maintained effective communication with both parties. Show less

My role at Crescent of Cambridge gave me the opportunity to work across multiple areas of the business, this has given me a wealth of experience, enabling me to develop a range of different skills such as online marketing, email marketing, estimating and buying to name a few. In the estimating aspect of the role, I was required to provide quotations to potential clients in both the private and commercial sector, which could range from a single stair in a private dwelling, to a multimillion… Show more My role at Crescent of Cambridge gave me the opportunity to work across multiple areas of the business, this has given me a wealth of experience, enabling me to develop a range of different skills such as online marketing, email marketing, estimating and buying to name a few. In the estimating aspect of the role, I was required to provide quotations to potential clients in both the private and commercial sector, which could range from a single stair in a private dwelling, to a multimillion pound project in central London. Each quotation was bespoke to the project, time frame and specification of the stair. This process could be very time consuming; which helped to develop my time and prioritisation management skills. During this process I was required to speak with suppliers and compile quotes for the materials for more bespoke projects, these would then be used for the undertaking, thus meaning that all my quotations always had to be both competitive and accurate. I would then chase up each quotation so the sale could be complete. The other main focus of this role was being in charge of all the marketing content that the company published. I was able to build up their social media presence using Hootsuite to manage their Twitter, Facebook and Google+ accounts, which I grew from scratch using content from past projects. I was also in the process of developing a new website for the company using a CMS from an outsourced agency. In developing the website, I looked after all the SEO making sure that the content I was writing was rich enough to increase SEO but wasn’t too keyword heavy. The other main area of focus was developing E-Shots that I sent to both previous and potential clients. This required me to design a range of e-shots to be sent to different target markets in different areas. I would then track the results of each campaign and present the results to the General Manager of the company each month. Show less

I moved onto Web windows which was my second telesales role, where I was selling advertising into national newspaper supplements. I started with no existing clients thus all my sales came from new business, then I would deal with these clients more regularly to develop them into consistent clients.

My first role out of university was at Bauer Media, where I was a telesales executive working on the classified section of a specialist magazine. By the end of my time at Bauer I was responsible for selling advertising space in 2 magazines as well as the specialist website and supplements across the division. This role enabled me to develop my multi-channel selling skills, account management, cold calling and client facing skills as well as gave me experience working for a global organization… Show more My first role out of university was at Bauer Media, where I was a telesales executive working on the classified section of a specialist magazine. By the end of my time at Bauer I was responsible for selling advertising space in 2 magazines as well as the specialist website and supplements across the division. This role enabled me to develop my multi-channel selling skills, account management, cold calling and client facing skills as well as gave me experience working for a global organization in the media.Account Management- I inherited a list of existing clients that I had to manage and maintain throughout my tenure. The aim was to develop each client so their yearly spend on advertising would increase, I would try to achieve this by cross selling into other relevant publications such as supplements. Business Development- A large part of the role was business development which was achieved by either cold calling new business or rebuilding relationships with lapsed clients. During the training process, I was taught how to cold call and this remained a key aspect of the role. To try and attract new business I would develop an advertising feature for each issue or a offer for bulk purchasing. Time Management- Once I had sold an advert I then had to help manage each campaign by ensuring all the correct copy is used and help manage the payments (tracking payments and spent via SAP). This meant that I had to manage my time very effectively to ensure a high level of customer service to my existing clients as well as enough time to seek new clients. Client Management- I worked on a market leading publication within the game angling sector which is a very affluent market. This meant that I was dealing with a very diverse range of clients thus had to tailor my approach to suit each client. This helped me develop my communications skills and enabled me to deal with people from any walk of life. Show less

Ba (Hons), Business Management (Cmi Accredited), 2:1

Activities and Societies: Football

Education record