James Stevens Email & Phone Number

Cambridge, Cambridgeshire, United Kingdom

Manage four product teams that develop the business' production and publishing services.TEAM HIGHLIGHTS:2024: New sales model underpinned by built in-house licence and payment system2024: Framework to assess quality of machine learning decision making in process automation work2023: Built a distribution system delivering articles to key discovery services2022: Introduced e-wallet (WeChat / Alipay) payment option for Chinese authors2021: Designed a credit card payment system to reduce OA bad debt2019: Created an article submission and tracking system for flagship journal. [Customer satisfaction metrics: SUS:88 with competitor product with SUS of 75%]2018: Licence and article payment system developed and rolled out to 42 journals.2017: Responsive redesign and rebrand of key publishing platform (1m visits p.m.).

Cambridge, United Kingdom

Led website regeneration project to overhaul design, architecture and content of 35,000 page corporate site. On time and to budget launch with 533% increase in membership applications. Built an ICP licensed publishing site in China.

Cambridge, United Kingdom

Implemented Google Analytics multi-site cross-domain tracking. SEO consultant for Visual Elements Periodic Table project led to 300% traffic increase. Advised Chemistry World magazine on switch from print to digital news service.

Remote

Created and presented the course materials for the ALPSP Product Management course for three years. Topics covered: Strategy, product life-cycle, roadmaps, stakeholder communication, user research and testing and software delivery.

Cambridge, United Kingdom

Set up small digital agency as a limited company in April 2010. Designed sites for 8 clients in business to business and business to customer environments. Organised hosting, support, CMS solutions, SEO and Google Analytics reporting.HIGHLIGHTS: Managed clients, proposed digital strategies, developed bespoke web solutions, analysed and reviewed digital objectives. Ran finances, tax and legal. Designed branding / promo material and organised e-marketing advertising campaigns. Shut company down in 2012 to concentrate on full time employment with the Royal Society of Chemistry.

DAY TO DAY: Project managing promotional websites or sampling campaigns for P&G global brands.HIGHLIGHTS: Viral competition management: Pringles Christmas and World Cup online video promotions.Internal activity report and budgeting programme: Created an interactive Excel based programme (VBA).

DAY TO DAY: Managed 9 staff in two geographically separate support teams - one team reported faults from Executive Club contact centres around the world, the other managed the access to 20 applications for 3,000 British Airways employees.HIGHLIGHTS: Created first Executive Club Service Centre intranet. Oversaw staffing reorganisation post 9/11, streamlined support team and reduced costs to budget conscious airline.