Jim Robinson Email & Phone Number

Magnolia, De, Us

Program and project management for new human resources technology for the Department of Human Resources. Oversees learning management system, onboarding/offboarding system, electronic records system, help desk ticketing system, and agile workspace reservation system.

Dover, Delaware Area

Learning Management System Manager for the State of Delaware. Responsible for monitoring, managing, and maintaining the operational performance of the Delaware Learning Center (DLC), a Cornerstone OnDemand software system. The DLC is used statewide to track learning activity, deliver training, reporting, documentation, and provides for a collaborative learning environment. In addition to maintaining the DLC to provide a consistent, stable, well-built, and effective learning system, performs a variety of administrative management functions and works collaboratively with individuals and teams across the state.

Dover, Delaware Area

Responsible for managing State of Delaware’s First State Financials production system (Oracle Financial Management System) and provides leadership and guidance on processes and functions to module managers. This includes setting key production milestones, such as year-end close, defect management and resolving special customer requests. Fundamental essential functions: • Plan the coordination and integration of all data processing/information resources throughout the department, with OIS and other state and federal agencies• Develop, implement and maintain progressive data processing capabilities throughout the department to include the design and modification of a data center and associated network• Develop, plan and implement major software enhancements and applications• Establish standards for hardware and software selection to keep technology consistent with the statewide information management system, recommend and coordinate procurement of data processing system hardware and software• Train and develop staff personnel in the procedural use of information/data processing resources• Implement special projects, respond to various requirements for information not otherwise provided by current system capabilities

Dover, Delaware Area

Develops and implements training, development, informational, and educational programs, courses, curricula, training resources, lesson plans, materials, and visual aids. Evaluates effectiveness of programs, courses, curricula, training resources, lesson plans, materials, and visual aids and modify to meet identified problems/needs, state/federal requirements, and agency goals/objectives. Presents training, development, informational, and/or educational programs via classroom, workshop, or seminar using formal classroom instruction, exercises, handouts, materials, visual aids, etc. for group or one-on-one instruction. Researches, evaluates, and selects materials, handouts, visual aids, exercises, that will best promote learning. Cornerstone OnDemand Learning Management System Administrator. Conduct enterprise wide system administration, train all levels of system administrators, co-lead for governance council – Three year implementation project, over 20,000 users annually. Instructor/facilitator for DiSC profile styles, Planning & Reviewing Performance, Problem Solving, Process Improvement, Coaching Skills for Supervisors, Workplace Communications, and various other leadership development courses to State of Delaware employees.

Principle advisor to the director for over 2,270 employees in nine diverse areas, to include: communications, contracting, logistics, security, civil engineering, financial management, equal opportunity, legal, and human resources. Provide day-to-day support to over 11,000 people working in the community. Perform quality control of employee appraisals, awards, and disciplinary actions. • Leader and mentor for six division leads; advised through multiple personnel cuts and budget reductions. Developed plans for reallocations of assets, services delivery adjustments, and funding variations.• Prepared six diverse divisions for four different overlapping inspections to evaluate compliance, operational capability, and preparedness. Efforts led to 19 teams and 19 individual performers being recognized as “Superior.”• Decisive leader—command and control for Colorado’s Waldo Canyon wildfire. Coordinated Air Force Academy’s evacuation and accountability; 5,000 people were safely moved, accounted for and provided post-evacuation support.

Dynamically lead an organization of over 150 Information Technology professionals supporting 9,000 users. Oversaw resources and manning for a $45 million network. Directed policy, evaluation, and quality assurance programs. Analyzed results, drafted reports, and oversaw fix actions. Liaised with higher authorities to develop professionals through deliberate and focused training efforts to ensure competency of the individuals and security of network. • Supervised operations of two enterprise networks—created quality assurance program from the ground up. Allocated resources, authored operating guidance, and directed detailed evaluations. • Managed all manning authorizations—created hiring criteria to fill vacancies. Updated organization structure, aligning positions and people for optimal mission support. Right people hired at the right time. • Guided Air Force’s higher headquarters CORONA 2010 and 2011 conferences’ information technology planning and execution. Supported over 70 senior level executives with conference and individual communication requirements.

Lead 33 employees managing Dover Air Force Base’s $80 million command and control, communications, and computers blueprint and $10 million in requirements annually. Advised director on personnel and operational issues, oversaw and enforced policy dealing with human resources, quality assurance, training, and operations.• Executed largest communications personnel transformation in Air Force history. Aligned 96 employees into six new careers with no loss in communications capability or network downtime. • Led $1.5 million wireless expansion, increased footprint 66%. Directed secure/unsecure network certification; 1,000 checklist items, secured 45% bandwidth increase. Maintenance director—saved 2 hours per aircraft maintainer per shift• Spearheaded communications equipment “Clean Slate” program; recovered $9 million of outdated equipment creating the first-ever Dover Air Force Base equipment baseline—program benchmarked by higher authority.

Tactical control of Dover Air Force Base’s $43 million communication network, providing services to over 6,000 personnel. Provided leadership, mentorship, and management in organizing and training employees. Oversaw and enforced policy, quality of services, and employee management. • Led $117 thousand network upgrade; 1/4 mile fiber moved below ground—resolved 4-year vulnerability. Also resolved 5-year delay in land mobile radio upgrade—saved $210 thousand by cutting 6 months in project time.• Developed communication focal point; aligned workflow/personnel, defined tasks/roles—improved troubleshooting time with customers with less people. Created asset management section—increased cellular billing accountability 55%.• Secured base cyberspace; validated 6,000 network accounts, halted 48 million probes from over 20 countries. Guidance maintained 99% aircraft landing systems uptime rate—facilitated 175 thousand tons of cargo.

Supervised and managed 60 employees in the development and execution of pre-deployment training and evaluations for Air Force personnel deploying to the Middle East. Responsible for budget, manpower, resources, course development, employee certification, logistics, and student caretaking. • Trained over 8,000 Air Force personnel in deployment skills, communications, survival techniques, security, and leadership in austere locations in preparation for deployments to the Middle East. Ensured realistic training scenarios and environment. • Member of Joint Task Force-Katrina staff after Hurricane Katrina. Part of team that developed future operational plans for similar natural disasters. Provided senior level and tactical level directors with baseline guidance to better prepare for future response.• Instituted Volunteer Recognition Program, involved 12 mid-level managers in process—morale boost for over 500 employees.

Master Of Science - Ms, Information Technology Project Management

Bachelor Of Applied Science (Basc), Information Technology Management

Associate Of Science (A.S.), Information Systems Managment

Associate Of Science (A.S.), Education And Training Management

Associate Of Science (A.S.), Criminal Justice