James Romel Costa, Pmp,Itil™V4,Cspo,Cpokr,Apgm,Csm,Sca Email & Phone Number

Rockville, Md, Us

United States

Many projects are part of a consultancy, and they work internally. The primary focus of our consulting services is Service Desk Plus, Service Now, Salesforce, and other financial applications in the Supply Chain and ERP. Also responsible for other areas of support and implementation.

United States, Belgium, Bnagladesh

As an IT consultant and project manager, I worked with various organizations. The majority of the work comes from the UpWork Portfolio. Much work was done on Project Planning and Implementation, Budget preparation, Data Analysis, Change Management, and Stakeholder Planning (Analysis and Implementation). The implementation process used agile methodologies, JIRA, Microsoft Suit, and Microsoft Project. Furthermore, my consulting services are integrated into an offshore software development company

1 Squibb Dr, New Brunswick, Nj 08901

Working as an Enterprise Project Manager, I led several projects in areas such as Digital Plants, Cybersecurity, Migration, and others within the organization. There are three work zones in which I operate: the United States, Europe, and Asia. Responsible for project development, issue resolution, and asset management through MS Project and ServiceNow. Provided managers and c-level executives with all updates through emails, presentations, and stage-gate. Project KPIs are being established. Continually follow up on compliance and audit tasks. Keep SharePoint Portal up-to-date and backed up regularly. Organize all meetings and prepare reports accordingly. Assuring team collaboration is always healthy for achieving a definite project goal. An appropriate management and security tool is applied to resolve the issue. We have successfully managed and communicated with third-party vendors. I have worked with these tools to deliver tasks, initiatives, projects, and programs (CyberArk, OPSWAT, Enterprise PPM, ServiceNow, DPSM (Digital Project Software Management – Internal Tools), Enterprise Jira, and Confluence, Enterprise Microsoft Office (Software and Apps)).

Oklahoma City, Oklahoma, United States

I lead and operate in the project office team nationally and internationally, where I coordinated strategic and tactical tasks using onshore and offshore team members structured in a matrix setting. Successfully handled ventures from exploration to implementation in all phases. Intensive and high-risk Projects with a $1 million budget and 30 staff members have been successfully supervised. Enterprise project management tools (in cloud platform – ASANA, Smartsheet, MSProject, Sharepoint), Agile methodologies, and databases are involved throughout the Project Lifecycle.

655 K Street, N.W., Washington, D.C. 20001-2399

I have been leading the cross-functional team coordination for several projects and managers in the CRM, IT, Finance, member management, and activities. Conducting the project management and business analysis and ensured the planned delivery on time and stakeholder satisfaction. Agile methodologies are following throughout the project work and exclusively maintaining JIRA Scrum and Kanban board for the project monitoring and the Confluence for reporting and all updates. Workday, Netforum, and CVentFlex are in use to handle membership and integration purposes. I have actively led the planning, Scheduling, and update of all minutes of meetings, records, and follow-up on wellness projects.

Wichita, Kansas, United States

Served as a key member of project coordination in software QA tester on development projects for pharmaceutical industry clients. Operated in a ten-member software QA testing team to develop and implement quality-assurance and quality-control methodologies to ensure compliance with QA standards, federal regulations, and customer specifications. It was developed and delivered work by using JIRA, Trello, Oracle VM Ware, WebSphere. Performed different test strategies mentioned in the Software QA Skill areas.Published daily reports to keep team members and management up to date on the status of testing efforts and make them aware of any impediments that might be causing delays in the execution of test scripts.

Nottingham, England, United Kingdom

Led the team of managers with a proven track record in implementing Enterprise-wide Technology Management and as project program manager. Directing business with a high level of accountability who recognizes problems, designs solutions, and leads strategies for sustainable solutions. * Performing gap and risk analysis, developing effective resolutions for open issues* Consistently meeting with customers to perform an in-depth client site review to gather, analyze, and implement client business requirements. The JIRA, Trello, and EPM tools used to perform goal setting and analysis.*Preparing an IT and Non-IT and cloud-based solution for the clients

Washington, District Of Columbia, United States

Led the team with roles facilitates and oversees the overall end-to-end migration process for up-gradation to Windows 10 and Office 365 and support multiple projects at the same time. The leadership of migration-related transition is prepared and communicated to the department and then revised to the table for all sessions (change management and subsequent update).* Maintained the Access DB, Provided Tier 1 Technical Support (used service now as IT Incident Management System), and prepared system for migration. Worked effectively with order management to ensure quality assurance supported IT Operations & Helpdesk * Coordinated access and special considerations to the returned computer (i.e., SalesForce Lightning Sync & Outlook plugin were essential for all sales users)* Accelerated system (usually with calendar delegates) VIP and executive Asst that simultaneously migrate* Forwarded links of the training site in SharePoint (post-migration) and Organized and coordinated project meetings including scheduling, agenda-setting, WebEx management, note-taking, and follow-up

Mclean, Virginia, United States

Coordinated with the Capital One Bank's Incident Management Program. Simultaneously handled various projects and prioritized events. Managed the team's capacity analysis, recorded activities, and analyzed JIRA data for presenting meetings and for use by the organization. Tracked daily Branches technical activities (Server, UPS, Switches, Backup option, and front Large Display Board), managed the high severity events (Technical failure of System, Weather event, Power Outage, Wi-Fi, Primary and Secondary network Backbone) and event management for documentation. The root cause assessment approach was used to deal with the diagnosed problem and reduce incidents by cooperating with divisions and professional vendors. Besides, HPSM tickets were used to solve other technical issues. (Cisco Méraki, Splunk, HPSM) and (Slack and Yahoo) are state of the art digital management software and collaboration real-time applications used as a platform for business efficiency.

Washington, District Of Columbia, United States

Led the project, which to expand the infrastructure on two current campuses and to open new branches. The plan expands the services for students to include full Wi-Fi systems of college, staff, and workers who have exposure to practical solutions. I implemented and coordinated internal resources and third parties/vendors. Ensure the completion of all programs across time and context. Prioritize monitoring of improvements, enforce them, and review them. The seamless conversion of windows (Windows 7 to 10) and IT services & Helpdesk assisted.Besides, I taught as a PC Specialist program for the students. PC specialist course included CompTIA A+, PC Hardware troubleshooting, Microsoft Office Suite, Databases, HTM & CSS, and Business Communication.

New Jersey, United States

Managed and orchestrated many initiatives for the successful execution of web-based software in the small and medium-sized regions. To complete the designated task, I worked with the project manager and consultant. I helped to develop and manage project plans to achieve the end of logistics system development. * Directed status meetings to address project progress and risks, budget issues and prepared dashboard and presentations to report to the executive management and ability to create, manage and generate spreadsheets and databases* Organized, attended, and participated in stakeholder meetings and Documenting and following up on meetings' necessary actions and decisions. Actively used G-Suite application for all analysis and reporting purposes* Created a project management calendar for fulfilling each goal and objective and facilitated meetings where appropriate and distribute minutes to all project team members

Bangladesh

Led and flawlessly implemented the Foreign Remittance Payment Program (FRPP) and Mobile Banking, from inception to rollover. Project funded by USAID and UKAID (DFID). The project complied with the Central Regulatory Authority (Central Bank of Bangladesh). I initiated the project based on the initial assessment of a proposed project based on formal business requirements or engagement with management, stakeholders, and clients. I formulated a detailed project plan with communication, policies, and processes. Completed detailed budget analysis and establish the project ecosystem.Administered status meetings to address project progress, risks, and prepared reports and presentations to present to the executive management, government agency, and the UKAID and USAID* Performed through Audit and Compliance for the project nationally and internationally for Central Government and funded agency.

Bangladesh

Assistant Data Analyst, MIS Manager, Consultant, Junior System, Administrator, Data Operator, and the other related positions (Details are available upon request).

Post Graduate Program In Project Management, Project Management

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Postgraduate Degree, Cyber Security: Technology, Application And Policy

Postgraduate Degree, Post Graduate Program In Cyber Security

Postgraduate Degree, Post Graduate Program In Business Analysis

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Master Project Management, Project Management

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Certificate Course On Project Management For Information System, Information Technology

Diploma In Electronics Computer Technician, Electronics

B.Sc. Computer Science ( Incorporated In Washington, District Of Columbia, U.S.A), Computer Science, Mathematics And Psychology

Major in Computer Science and Minor in Mathematics and Psychology

The Degree Of Associate Of Computer Science (Incorporated In Washington, District Of Columbia, U.S.A, Computer Science, Mathematics And Psychology

Major in Computer Science and Minor in Mathematics and Psychology