James Collins Email & Phone Number

Wellington, NZ

Wellington, Wellington Region, New Zealand

Wellington, Wellington Region, New Zealand

Wellington, Wellington Region, New Zealand

• Undertook regular work with ISO27001, NZISM, PSR, TIA-942, CIS and PCI-DSS to create meaningful reports with clear, actionable recommendations.
• Audited, reviewed, and certified cloud services for major clients.
• Completed physical and personnel security audits at secure sites.
• Delivered large-scale threat reports for all clients, utilising skills in threat research to write articles and coordinating with all areas of the business.
• Provided purposeful, concise recommendations to clients to improve security posture and assisted in implementation using technical knowledge.
• Developed and delivered training and awareness offerings targeted at end users for clients.

Wellington, Wellington, New Zealand

• At InPhySec I worked in their SOC as an analyst, where I was able to help improve processes, and lead incident response actions.
• Analysed incidents and alerts raised through EDR, CASB, and SIEM tools.
• Deployed and maintained different forms of security software.
• Reviewed samples of malware to analyse behaviour for clients.
• Informed and communicated information about incidents and breaches with stakeholders at all levels of business.
• Conducted real time response using CLI to clients’ hosts to remedy breaches.

Wellington, Wellington Region, New Zealand

• Working in a support role at Vodafone I was fortunate enough to get hands on with a lot of telecommunications infrastructure, networking equipment and user endpoints.I also got the opportunity to get involved with high.
• Dealt with high priority alerts, event, and incident management as the lead on shift dealing with large scale outages and high-pressure situations.
• Performed first contact troubleshooting for network, mobile and telephony issues.
• Familiar with ITIL and ITSM processes and client expectations to resolve any incident in a timely fashion.
• Acted as a mentor to more junior analysts, by being shadowed and offering training.
• Worked with leadership to create process improvements that would improve team efficiency and customer experience.

Wellington, Wellington Region, New Zealand

• Initially hired on a 3 month contract which was extended twice for a sum total of 1 year.
• Led a project to provide training, write documentation and overhaul hardware to help make meeting room and video conferencing technology more accessible and usable to ~800 users across three sites.
• Assisted in a Windows 10 and Office 365 Deployment to the whole business.
• Helped support IP Telephony systems, Desktop, Applications and resolve related issues.
• Collaborated closely with other members of IT Operations at Land Information New Zealand to give end users a positive experience with IT systems.