• Undertook regular work with ISO27001, NZISM, PSR, TIA-942, CIS and PCI-DSS to create meaningful reports with clear, actionable recommendations.• Audited, reviewed, and certified cloud services for major clients.• Completed physical and personnel security audits at secure sites.• Delivered large-scale threat reports for all clients, utilising skills in threat research to write articles and coordinating with all areas of the business.• Provided purposeful, concise recommendations to clients to improve security posture and assisted in implementation using technical knowledge.• Developed and delivered training and awareness offerings targeted at end users for clients.

At InPhySec I worked in their SOC as an analyst, where I was able to help improve processes, and lead incident response actions.• Analysed incidents and alerts raised through EDR, CASB, and SIEM tools.• Deployed and maintained different forms of security software.• Reviewed samples of malware to analyse behaviour for clients.• Informed and communicated information about incidents and breaches with stakeholders at all levels of business.• Conducted real time response using CLI to clients’ hosts to remedy breaches.• Undertook proactive threat hunting across client environments.• Assisted clients in maintaining patch cycles and staying up to date with vulnerabilities.• Regularly used MITRE ATT&CK and D3F3ND methodology to proactively respond to threats and alerts.

Working in a support role at Vodafone I was fortunate enough to get hands on with a lot of telecommunications infrastructure, networking equipment and user endpoints.I also got the opportunity to get involved with high priority incident management, training of new staff and process design.• Dealt with high priority alerts, event, and incident management as the lead on shift dealing with large scale outages and high-pressure situations.• Performed first contact troubleshooting for network, mobile and telephony issues.• Familiar with ITIL and ITSM processes and client expectations to resolve any incident in a timely fashion.• Acted as a mentor to more junior analysts, by being shadowed and offering training.• Worked with leadership to create process improvements that would improve team efficiency and customer experience.

Initially hired on a 3 month contract which was extended twice for a sum total of 1 year.• Led a project to provide training, write documentation and overhaul hardware to help make meeting room and video conferencing technology more accessible and usable to ~800 users across three sites.• Assisted in a Windows 10 and Office 365 Deployment to the whole business.• Helped support IP Telephony systems, Desktop, Applications and resolve related issues.• Collaborated closely with other members of IT Operations at Land Information New Zealand to give end users a positive experience with IT systems.