James Seiter Email and Phone Number

Robotic Process Automation (RPA)✶ Lead technical consultant gathering precisive business information to present in formal Process Design Documents (PDD) ensuring key dependencies are defined.✶ Actively participated in application development validation and quality assurance (QA) testing efforts with business and development representatives for production migration sign-offs. ✶ Mentored, coached, and provided team assistance to leverage knowledge of business objectives for assessing areas of opportunity to enhance business processes.✶ Released due to project cancellation.

✶ Planned, managed, and tracked reporting of IT projects to facilitate system migration of healthcare clients from legacy system to new ERP system. Proactively monitored project status, schedule, scope, quality assurance, issues, risks, and dependencies. ✶ Left contract for career advancement.

✶ Provided sales of specialized residential lawn care services tailored to exceed customer expectations. ✶ Conducted full sales cycle, including business development, prospecting, qualification, solution development, services negotiation, close, and post-sale customer follow-up.✶ Left position for career advancement.

✶ Management of vendor and contractor projects involving scope of work, cost analysis, materials acquisition, and review of completion estimates for accuracy, and presentation to general manager.✶ Maintain exceptional supplier and contractor communications, enhancing prospects for future business needs and customer referrals.✶ Quality assurance reviews of completed work to assure services have met contractual requirements with signature, finalization, and submittal of closure documents to general manager for contract payment.✶ Left position for full-time opportunity.

Blended Business Analyst / Application Developer supporting Fortune 500 business process improvements through collaborative stakeholder management, design, development, QA testing, configuration, data analysis, and defect resolution.Supported clients: British Petroleum. Marathon, INEOS, T-Mobile, Smith & Wesson, PJM Energy, AMGEN.✶ Business Analyst in new project and enhancement developments providing exceptional client communications and requirements documentation skills applied through full Software Development Life Cycle (SDLC) and Agile methodologies in multiple global ERP delivery environments.✶ Recipient of IBM Service Excellence Award for achieving significant customer satisfaction goals as SAP technical lead administrator for development and training in $2.5 billion divestment of refinery operations✶ Team lead and project oversight for delivery of functional and technical documentation facilitating development solution requirements by obtaining and optimizing business process procedures and strategies. ✶ Managed project implementation requirements for business stakeholders and IT technical staff providing on-time deliverables in design, development, enhancement, QA test scripting, implementation, and post go-live support through numerous ERP projects.✶ Achieved 75% reduction in resolution of user ticket submission response time from 1 day to an average of 2 hours by proactively defining request template and designated queue for receipt.✶ Proficient assessment and quick adaptation to cultural environment in multiple client engagements facilitating stakeholder needs. ✶ Business Subject Matter Expert for onsite client support of IT and stakeholder communications.