James Silman Email & Phone Number

Philadelphia, Pennsylvania, United States

Sydney, Nsw, Au

• Spearheaded the GTM strategy for Nuix Neo Investigation solution after identifying a gap in the market that allows Nuix to play in less contested space producing $2m in pipeline in the first quarter. • Played a major role in delivery of two other solutions and bringing Nuix’s new platform to market.• Influenced two M&A due diligence projects and subsequently spearheaded the integration of acquired entities into the portfolio, across 4 products and 2 continents. These integrations now form the cornerstone of Nuix's innovative new platform.• Negotiated a $300k (80%) reduction in (bi-annual) third-party API expenditure to ensure cost effective delivery. • Manage 5 Product Managers across 4 large products including Nuix’s Natural Language Processing (NLP) machine learning technology.• Heavily involved as individual contributor (discovery – delivery) across all products.

Sydney, Nsw, Au

• Achieved 35% growth in core product within a two-year period by emphasizing end-to-end delivery, identifying customer pain points, and strategically developing and marketing solutions and capabilities.• Created a SQL DB reporting tool integrating data from 10+ internal sources, enabling comprehensive insights into customer behavior. Later utilized in a successful pricing and licensing model overhaul.• Managed 6 resources from different disciplines (PM, PO, UI/UX) across 6 products, while continuing as the main individual contributor for core-services.• Identified inconsistencies in requirement gathering and documentation across products leading to rework and additional overhead. Established a set of best practices and checklists to reduce mistakes and streamline development.

Sydney, Nsw, Au

• Reversed customer attrition in customers within the law enforcement segment by focusing on core customer needs, competition, and quick wins to regain trust within the market. • Took a build, buy, partner approach to speed up time to market and bring capabilities to products which sit outside of Nuix’s core competencies whilst also allowing for joint marketing activities. • Created a compelling demo and story to showcase future capabilities that regained trust of a high-profile customer and allowed Nuix to secure a $1.2m renewal. • Identified bottlenecks in product communication both internally and externally, established a single source of truth self-service information repository for the organization, rolled out best practices across the product team to drive consistency. • Trusted with managing core-service products accounting for 65% of revenue, discovery through delivery. • Crafted a compelling vision and strategic roadmap, with buy in from engineering used to anchor development decisions by leveraging insights from customer interviews and market research.

Sydney, Nsw, Au

• Built and grew a team of 6 Product Owners operating globally.• Broke down silos between Product Managers, UI/UX and Product Owners by developing improved communication flow leading to less friction between disciplines and increased velocity. • Rectified inconsistencies across the Product Owner role leading to reporting difficulties, backlog management and organization through coaching and training.

Sydney, Nsw, Au

• Defined clear outcomes and mitigated cross team dependencies for 4 scrum teams by collaborating within engineering leadership.• Personally implemented dashboards through JIRA’s Python API and Matplotlib to communicate release progress and identify bottlenecks early within the release.• Run daily stand-ups, sprint demos and retros to ensure health of the team maintained.

Sydney, Nsw, Au

• Partnered with key stakeholders to gather requirements, understand customer pain points and collaborate with different disciplines to deliver features and solutions with a focus on top priorities which delivered value. • Curated regular reporting packs to deliver to key stakes holders including C level executives.• Managed the backlog ensuring items are clearly defined, well understood, and properly estimated by the development team to maximize velocity.

Sydney, Nsw, Au

• Liaised with customers to understand pain points, launched a set of applications on top of Nuix’s REST API leading to customer retention and 1000’s of billable hours. • Acted as a subject matter expert driving requirements and designs for new analytics platform with a focus on key workflows to reduce time to market. • Supported new and existing clients with onboarding and implementation ensuring customer time to value was minimized to help drive stickiness of products within customers organizations. • Reversed engineered digital artifacts key for unlocking and maintaining customer segments for incorporation into core product offering.

London, Gb

• Re-architected customer solution by deeply understanding needs and workflows allowing for reduced complexity and reduced development time by 3-5 months contributing towards winning an additional £5m contract. • Promoted to an Executive position within 11 months compared to normal promotion period of 18-24 months due to contributions towards new business development. • Automated a manual and error prone daily task that introduced large amounts of risk, savings 1000’s of employee hours annually. • Rectified critical error in third-party review software preventing customers submitting new documents costing the business £10,000s daily. Unprompted, developed a workaround while investigating and later resolving the underlying issue. • Implemented QA procedures reducing risk of £15,000 per document delayed.

London, Gb

• Coordinated and led forensic data collections, utilizing industry tools (EnCase, FTK, NUIX and Cellebrite) ensuring forensic best practices adhered to. • Responsible for collection, preservation and presentation for small and large litigation cases.• Ensured timelines and deliverables were met by engaging with clients early in the project to capture needs and set expectations.• Performed onsite seizure of electronic data from both live and static Windows, Apple and Linux computer systems, as well additionally performing data acquisition from smart phones and other media sources.

Dublin 2, Ie

• Developed and supported large critical government infrastructure written in C. • Responsible for developing and running test cases against primary focus area ensuring all defects are documented with fixes ahead of release to reduce risk of downtime. • Adhered to strict SLA targets on incidents that can affect 10’000’s of users.

Newcastle Upon Tyne, Gb

• First point of call for 30 Universities.• Technical support for students, staff and external bodies.• Varied role supporting both software and hardware.Duties included: Remote Support, 1st Line support, Supporting 30 Universities, Active Directory Admin and Training.

Newcastle, Newcastle, Gb

Project managed the rollout of security software.PC image creation for critical infrastructure.Technical documentation of procedures.Working in strict confidence due to the access granted. Duties included: Network administration, Laptop/PC maintenance, Remote support, Project management, Software rollout, 2nd Line support, Supporting 40+ ambulance sites and 160+ local users, Networking, Active Directory Admin, Windows Server 2003 Admin, Exchange Server 2003 Admin, BlackBerry Enterprise Server 6.x Admin, Proxy Server Admin, maintenance of emergency response equipment.

Chicago, Il, Us

On-site support for several offices.Remote support for multiple areas.Worked closely with the national I.T department on projects.Fixes provided to national I.T problems.Training of I.T personal and providing technical documentation. Duties included: Network administration, Data recovery, Laptop/PC maintenance, Remote support, Training, Lotus Notes support, Network backups, Networking, Supporting 180+ local users, Supporting 9 offices, 1st/2nd line support, Active Directory Admin, Console One Admin.

Responsible for one tape drive department. Trained within several departments.Research and development.Precision soldering including removal of chips to be reprogrammed. Duties included: Fixing/Maintenance of tape drives, Fixing/Maintenance of computers, Precision soldering.

Bachelor Of Science (Bsc), Computer Forensics

Education record

Master Of Business Administration - Mba