- Delivering comprehensive technical assistance to end-users, efficiently diagnosing and resolving hardware, software, and network issues to ensure minimal disruption to business operations- Documenting and tracking technical support interactions, including phone calls and service tickets, to ensure accurate records and facilitate timely issue resolution- Collaborating with cross-functional teams to support IT projects and initiatives that streamline tech support effectivenessBomgar | Director | WSInfo | Active Directory | Salesforce | ServiceNow | Azure | Citrix Workspace | Avaya

Contracted technical support specialist working at Walmart Home Office.Provide day-to-day hardware, maintenance, and technical support for our remote staff.Deploying laptops and peripheral equipment.Customer service with attention to detail. Troubleshooting Problem Solver.Professional communication skills across many mediums; e-mail, text chat, phone, in-person.Service Now | BeyondTrust Remote Suport by Bomgar | Microsoft Products

Responsible for analyzing and assessing technological infrastructure to ensure processes and systems run accurately and efficiently, while remaining secure and meeting compliance regulations.

JOB FUNCTION:- Executed a variety of tests in order to determine if a test sample met quality and regulatory standards.- Analyzed test samples by interpreting blueprints, schematics, wiring diagrams, measuring instruments and operational instructions.

- Implemented sales and distribution procedures to ensure accuracy and efficiency in processing orders.- Maintained customer’s beer lines and equipment.- Managed customer accounts while ensuring inventory was coordinated for delivery.

- Managed inventory, vehicle preparation, and vehicle maintenance.- Executed the Enterprise sales plan to ensure customer loyalty.

- Engaged in showroom sales, customer education, merchandising, and vendor relations. - Specialized in customer relations from point of sale through delivery and installation of flooring products.- Managed residential and commercial flooring projects.

- Engaged in showroom sales, customer education, merchandising, and vendor relations. - Maintained warehouse organization, shipping and receiving, and filling work orders.- Specialized in customer relations from point of sale through delivery and installation of flooring products.- Managed residential and commercial flooring projects.

Performed a live trivia show several times a week at local bars and restaurants.- Established new show locations while maintaining existing accounts.- Specialized in public speaking with direct customer relations.- Developed and implemented a social media marketing campaign that resulted in completely booked events.While employed through Challenge Entertainment as a contracted trivia jockey, I hosted shows in Conway and Little Rock, AR, Texarkana, TX, Fargo, ND, and Dilworth, MN.

I worked at JCPenny part time while working on a Doctorate Degree. My primary duties included receiving and organizing internet orders and supporting the sales staff by making sure all supplies were always available at every register. Secondary duties included cashiering, merchandising, and pricing.

As a Doctoral Teaching Assistant in the Music Department, I was responsible for teaching private saxophone lessons and scale classes, coaching quartets, and assisting professors with class preparation and presentation. Duties included organization of class materials, instrument assignments, and performing in ensembles.

As an Ophthalmic Technician I was responsible for administering eye exams and testing, setting up exam rooms, and providing patients with instructions in the proper use of corrective lenses and contacts.

While working on a graduate degree in Conway, AR at the University of Central Arkansas, I had the opportunity to perform with the ASO on several occasions. I usually performed the second alto saxophone book on Pops concerts.

My responsibilities included teaching saxophone lessons to all Freshman music majors and all non-music majors. In addition, I coached saxophone quartets as well as assisted and performed with both the Jazz Band and Wind Symphony.

As a Fraud Monitoring Specialist I worked in a call center monitoring possible fraud transactions on customer's credit and debit cards. If there was suspected fraudulent activity I would contact the customer to verify transactions and take the appropriate steps. The call center took inbound and made outbound customer service calls.

▪ Accurate data analysis to ensure proper management of tax and escrow funds as well as mitigate financial risk to the portfolio of loans.▪ Responsible for training customer service representatives on escrow analysis policies and procedures.▪ Skilled with Microsoft Excel and Access, phone based customer service, and meeting deadlines set by investors.