James Gray Email & Phone Number

Glen Burnie, Maryland, United States

Baltimore, Maryland Area

• Lead in design, development, and implementation of complex products, systems, and services in treasury operations environment
• Researched and identified backlog in onboarding set-up errors, coordinated multi team collaboration and reduced errors by 75%.
• Analyzed and designed Excel tracking tool for troubleshooting operational errors, customer inquiries, training opportunities, and problem resolution time frames. Tool has been used to redirect training focus and.
• Led project to automate billing process for over 70,000 accounts improving accuracy and reduced revenue leakage by 15%.
• Prepared training procedures for automated billing process, customer transmission set-up, error tracking, mainframe upload and download process and account reconcilement procedures.
• Initiated, organized, and led workgroup for identification, debate, mitigation, and prioritization of risk and audit issues. Reduced risk items by 30%

Baltimore, Maryland Area

• Engaged business partners to identify, analyze, test, implement and update process improvements
• Identified audit Issue and led Six Sigma project to address proactive data transmission validation. Clients received same-day acknowledgement reduced inquiries by 20-25%.
• Led SMS consolidation project to move from 3 operating platforms to one. Established standardized procedure for on-boarding client inquiry and customer billing reducing staff by 10% and DASD system storage space by 60%.
• Led treasury operations project to convert 20k client’s data input to the bank from physical tape to data transmission

Baltimore, Maryland Area

• Interfaced with a cross functional team of business analysts, developers and technical support professionals to determine a comprehensive list of requirement specifications for new applications or system updates
• Led acquisition integration for account reconciliation efforts on 8 banks for SMS application totaling almost 50,000 accounts.
• Developed training manual and trained approximately 100 treasury associate on new Account Reconciliation system

Baltimore, Maryland Area

• Managed account reconciliation operations, 17 employees,1600 commercial accounts.
• Led beta testing for SMS system which the entire organization ultimately adopted.

Baltimore, Maryland Area