James Taylor Email & Phone Number

Perth, Western Australia, Australia

Mandurah, Australia

Onsite management and delivery of training and assessing in Certificate III in Business Administration and Certificate III Retail to mixed cohorts of students, including job-seekers, Youth at Risk, Disabled, Indigenous, CALD and others.

Perth, Australia

Delivery of classroom based and workplace based training and assessment of Certificate II and III in Retail services and Certificate IV in Work Health and Safety to a range of students, including Culturally and Linguistically Diverse, Workplace trainees, job-Seekers and disabled students in metropolitan Perth and Western Australian regional areas. Providing literacy and numeracy support to disabled students in support of their training activities.Part time role.

South West Western Australia

EST Trainer, Regional programs, South West Western Australia.Day to day management and delivery of Blocks one and two of the Employability Skills Training program.Delivery and assessment of the following units of competency:* BSBCMM201_Communicate in the Workplace* BSBWOR202 - Organise and complete daily work activities* BSBWOR203 - Work effectively with Others* BSBINN201 - Contribute to workplace innovation* BSBITU203 - Communicate electronically* BSBITU201 - Produce simple word processed documentsDue to challenges in the accountability and responsibility aspects for the program, Carey have withdrawn from delivering the EST program at this stage.

East Victoria Park, Western Australia

Working with Indigenous, Youth at risk and CALD groups to facilitate competency in Cert III in Retail Services and personal growth toward work readiness in the retail sector. The role included travel to a range of destinations throughout Western Australia, including metropolitan Perth, Albany, Carnarvon, Bunbury and South Hedland.I enjoyed the privilege of assisting a wide range of individuals to discover there own potential, and develop employability skills in order to help them obtain employment in the retail sector.

Mandurah, Western Australia

Whilst remaining employed with The Good Guys, Mandurah, my role changed to full time Performance Coach and staff trainer.I provided induction training for new team members, and executed their registration to the company wide Certificate III Retail training program.I assisted all team members with the completion of their company online training program, including maintaining records of their progress and submitting reports to management. I maintained comprehensive records of all enrollment documents, all submitted course work, and all assessments performed with students. I conducted two sales assessments on behalf of the Registered Training Organization with the entire enrolled team. (Over 40 students)I provided regular personal one on one coaching to all members of the team to assist them to meet company sales objectives and to successfully achieve their individual Certificate III of Retail qualification. I presented training to groups on a daily basis. Each morning, Monday to Friday I took a group of between three and six team members through that week’s program. I managed the training roster to ensure all sales team members attended the training on one of the days each week.I developed specific topic group training programs in response to Learning Needs Analysis conducted personally and together with management team.I trained and coached the Mandurah Sales team to regularly achieve the highest ratings for sales in the WA stores group, and among the best teams in national rankings.In addition I performed the role of site safety officer, implementing site safety inspections, monitoring and organizing first-aid training, the role of first aid officer, and ensuring the site and activities maintained correct Work Health and Safety protocols.

Mandurah, Western Australia

Managed the Techzone (computer and peripherals) department from September 2010 to late 2012. Consistently exceeded budgets and KPI requirements on a personal level, winning a number of state and national awards for performance in a number of areas.Mentored and trained a team of between 2 and four within the department. One of my mentees is now working for the company as the AV/IT department manager.Maintained my department performance levels in excess of budget, regularly ranking in the top ten Techzone departments nationally, and regularly ranking number one Techzone department in the state.Concurrently maintained staff training records and mentored staff as Performance coach from early 2012. My role changed to full time trainer from August 2012.

O'Connor, Western Australia

November 2007 to August 2008Senior Digital camera salesperson.In this role I was responsible for over the counter sales of a range of standard and SLR digital still and video cameras and accessories. As senior salesperson I was responsible for training and coaching the five members of the team in sales, product knowledge and photographic skills. Our department was considered by many to be the premier Harvey Norman camera department in the state.August 2008 to September 2010Communications Department Manager.As Communication Manager I was responsible for implementing the roll-out of the new Telstra Dealership arrangement with Harvey Norman. I led a team of three, training and coaching them to use the new Telstra system, and teaching the relevant product knowledge and sales skills required for mobile phone plan sales. During this time our department won several awards from Telstra, including second place nationally for new activations within the Harvey Norman Group.In addition, during this time I mentored several staff who were looking for promotion to new roles. One of my mentees subsequently left the role of Gaming manager at the O'Connor store and became the National Gaming Manager for the Harvey Norman Group in Australia. The second team member became a Franchisee in training, and now runs his own store.

Fremantle, Western Australia

After Harvey Norman purchased a number of Retravision outlets, the Fremantle store was selected to be traded until the end of the lease, then closed down. I was invited to work as the store manager during this shut down period.I led a team of 7 staff in this small store, and our team effectively traded the business, achieving a 25% improvement in the stores business before closure.During the clearance sales we successfully cleared almost all of the remaining stock, with only two small boxes of stock being transferred to other stores after closure.

Port Kennedy, Western Austraia

I started with Harvey Norman Computer Superstores in April 2006. I assisted in the layout and merchandising of the new store, then commenced work as a computer salesman.In September 1999 I was made Hardware Department Manager, where I was responsible for team leadership and merchandising in the department, and contributed to the selection of ordered stock for the department.In February 2001 I was made tech bay manager, where I created and implemented a new job management system. In this role I became qualified with IBM Computers and Packard Bell Computers as a warranty repair technician. Our store was used by these two companies to provide warranty repairs to customers in Rockingham, Kwinana and Mandurah. I was also responsible for the assembly of approximately 20 new computers each week for sale in our store.In January 2002 I commenced working as Printing and Imaging Department Manager in the store. In this role I was responsible for merchandising, training and ordering of stock for the department. Within 9 months I grew the digital camera section of the department from Approximately $2000 per month turnover to a regular monthly turnover in excess of $85,000.In February 2004 I began work as Store Second in Charge. I was responsible for staff management and training, oversight of daily activities in the shop, customer service, Inventory management for the store, and also ran the communications (mobile phones) section of the business.I remained in this role until August 2006.

Tae40116 Certificate Iv In Training And Assessment

Bsb41415 Certificate Iv In Work Health And Safety

Bsb31105 Certificate Iii In Business

Taelln411 Address Adult Language, Literacy And Numeracy Skills, Workforce Development And Training

Certificate Iv In Training And Assessing

Certificate Iii In Retail Services, Retailing And Retail Operations

Hltaid003 Provide First Aid

Hltaid004 Provide An Emergency First Aid Response In An Education And Care Setting