James Stevens Email & Phone Number

Congleton, England, United Kingdom

• I am currently employed at Prism as part of the SME+ technical service desk. My responsibilities include but are not limited to:
• Identify solutions to software and hardware issues
• Troubleshooting of all technical issues ranging from password reset to site down issues
• Working within strict SLAs to ensure a swift and efficient service
• Assist our clients through a series of actions, either via phone or email
• Refer to internal database or external resources to provide accurate tech solutions

Manchester, England, United Kingdom

• I was employed at Dentsu as a technical support specialist and team senior. My role as the team senior encapsulated the below.
• Management of Joiners, Movers, and Leaver’s process within Dentsu
• Ticket management and allocation for my team
• Point of contact for all teams when management are not available
• Handle all L1 team escalations, either allocating them or seeing them through to resolution
• Look after the team management duties daily

Manchester, United Kingdom

• Responsibilities
• Research and identify solutions to software and hardware issues
• Diagnose and troubleshoot technical issues, including account setup, network configuration and application management
• Ask customers targeted questions to quickly understand the root of the problem
• Track computer system issues through to resolution, within agreed time limits
• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue

Crewe, United Kingdom

• I was employed at Atos, working on the IT Service Desk for the Ministry of Justice contract as a 2nd line IT agent. My responsibilities included, but were not limited to,
• provide technical assistance to customers on the use of all PCs – encompassing desktop and server, hardware, and software in accordance with service level requirements.
• Ensure that all customer enquiries are effectively logged onto established recording systems and that these systems are effectively maintained.
• Provide installation of hardware, software and applications or upgrades on customers’ systems.
• Provide advice and guidance to customers on the effective use of desktop systems and their associated software, networks, and peripherals.
• Ensure effective escalation and hand-over of customer enquiries/problems to the correct referral group and/or 3rd party maintenance supplier ensuring accurate information is provided and the process is carried out in a.

Stoke-on-Trent, United Kingdom

bet365 (full time) - February 2012 – June 2013During my time at bet365 I was working within the contact centre department, my job role consisted of taking bets for customers over the telephone, opening customer accounts and deal with all queries they may have. I always tried to develop my knowledge of the business by giving myself extra personal.

Crewe, United Kingdom

Mobilise Telecoms LTD (Full Time) – August 2011 – February 2012I was employed at Mobilise Telecoms as a lead generator. While in this role I was cold calling businesses to fact find about their companies mobile telephone accounts.After working there for six weeks I was progressing well within the company and therefore I was moved over to the sales team. My.

Tarporley

Macdonald Portal Hotel Golf and Spa (full time) – January 2010 – August 2011I was employed as a full time bar assistant. My main responsibilities include working directly with all hotel guests as I work as part of the main bar, restaurant, room service and conferencing teams. My main role however was as the head barman for the main hotel lounge bar. I.