Product direction involvement:• Direct contribution within the Strategy and Architecture team as a valued customer-aware expert ; Participate in the iterations of reviewing architecture, design, POCs.• Interaction with Engineering, SLR, PM, TPM group with users’ feedback (internal and external) and Participation in prioritization of requests.Participate in business and competitive value proposition:• Focused discussions with PM & SEs• Work with future TPM(s) to storyboard a flow and build out a reference environment. Update with feedback from a cross functional audience.Contribute to pre & post sale key account register & help catalog essential customer site(s) profile information (tech and business).Review available documentation:• Review and participate in preparation of key deployment design, benchmarking and other technical advice in a customer-consumable fashion.• Identify gaps, misinformation, alignment of materials. Coordinate with PM/Technical Communications to recommend & review updates.Assist with training, advice to the engineering escalations team, and pre-release review of impact to key profiled customers.

Team Lead for the global labs organization responsible for reviewing new technologies for our FUSION platform, as well as internal organization needs to optimize efficiency and reduce cost through automation frameworks.

Responsible for enabling success through team collaboration and innovation. In this role my focus shifts from leading Support Teams and being their go to top tier fixer to one who provides tools, features, processes, and mechanisms to allow everyone to succeed.

TAC Support Engineer will provide high quality and timely customer support services for the Trustwave family of networking security products. Responsibilities include: * Developing and implementing customer support policies and procedures; * Providing level one and level two support for Trustwave products; * Reproducing and debugging customer reported problems in a lab environment, as necessary, and working with engineering and test teams to resolve issues; * Documenting issues in a knowledge-base format for use both internal and external to Trustwave; * Providing input into, and management of on-line web-based customer service systems; * Providing timely feedback into the development process on customer-reported product problems.I also have the responsibility of being the Support Team Lead for several Trustwave products including Web Application Firewalls and Database Security Solutions.

Responsible for ensuring all aspects of the community including common areas, landscaping, irrigation, and external structures are maintained.

Advanced Administrator on CentOS Linux supporting the infrastructure for Photobucket's three data centers.

Diagnose, analyze, identify, investigate, recreate, escalate and resolve problems our customers have with our solutions Detailed documentation of all relevant case activity, information, supporting data, etc. Create internal and external knowledge base articles to provide solutions, known issues, workarounds and FAQs to our customers, employees, partners and integrators Provide detailed instructional documentation to customers and partners Ensure customers are satisfied and can be utilized as a positive reference Enter Bugs to Engineering on product defects, track the Bug status and report back to the customer when a fix is available Be a team player, assisting any/all employees as necessary Assist the Sales Solution Consultants group with installations and the Professional Services group with production installations as needed Update and monitor the support lab as needed to assure reference and test machines are available