James Yan is a Transformative CX Leader | Driving Changes for Exceptional Customer Experiences at FWD Insurance. He is proficient in English and Korean. Colleagues describe him as "James has a great sense of ownership and excellent project management and problem-solving skills. He always puts the customer first and strives to deliver the best end-to-end customer experience. James is extremely organised, hard-working and fantastic team player. Highly analytical and diligent, he was able successfully lead and deliver complex cross-functional projects. James would be an asset to any team."