James Tan Email & Phone Number

Singapore

Management of Trainers & Assessors• Administer appointment of trainers/assessors, arrangement of schedule, manage probation and performance assessment.• Induct trainers/assessors on course contents, training and assessment policies/procedures and communicate updates to them• Collate feedback on trainers/assessors, evaluate feedback and implement corrective action(s)Course Management• Coordinate training administration & logistics, manage course registration, confirmation, delivery and evaluation (Career Advisory Programme / Career Facilitation Programme / Career Supervision Programme / other ad hoc webinars/workshop)• Management of Learning Management System; Canvas. Training Management System: Skilleto• Maintain files, update records and ensure safe keeping of documents, course ware and resources• Administer, update course info, submission of documents, application of grant; Create course sessions, enroll participants, upload of attendances and assessments to Training Partners (TP) Gateway.• Handle enquiries for claims of training grant and subsidies• Manage and escalate (as and when required) cases of refunds, no shows, deferments, re-assessments, complaints, appeals.Evaluation & Quality Management• Review course evaluation reports, provide recommendations for improvements and implement identified interventions• Develop survey questionnaire on stakeholders’ perception and evaluation of training impact, administer survey, conduct analysis (FormSG)prepare report and make recommendations• Review training administration system, policies and processes, identify areas for improvement and implement action plan(s) for continuous improvementProvide administrative support for project delivery• Assist in procurement matters for the individual projects including following up with disbursements• Perform data entry and obtain certification and signing of micros for documents.• Administrative support for physical/virtual events

Singapore

• Handle/Coordinate all external training independently for SMRT staff (<11000), from course application until completion (training records and staff time-adjustments).(Business Entity; SMRT Corporation Ltd, SMRT Trains Ltd, SMRT Tel Pte Ltd, SMRT Taxis, SMRT Automotive Services, etc...• Administer/Coordinate SMRT internal training activities for external learners: Land Transport Authority (LTA), Integrated Work Force (IWF), IFSC;Including course enquiries/consultation, registration to enrollment preparation, course scheduling, issuance of license/certificates, supporting of trainers, security clearance, as well as updating learning completion in the Learning Management System (LMS) and usage of online platform Moodle.• Establish and maintain good rapport with training vendors/local institutions and respective business entity, finance, on training matters, grants, payments.• Track, verify, implement, manage and process training-related payments and finance procedures (Invoices, Reimbursement Claims, Advance Payment, Withholding Tax, e-RFI) for senior management endorsement and finance.• Serve as the Goods Receipt officer via ARIBA for training materials.• Assist in operational tasks such as event support invigilation, newcomer’s orientation, training facility upkeep and maintenance, as assigned (TV Display, Security Clearance Support, Pantry/Birthday Duties, Adjustment of Staff Time Management System - Payroll)• Support and coordinate with programme managers, trainers, training coordinators, nominees and client on pre-post training admin matters and follow-ups.• Achieve the 2018 5S Day Individual Category Award for most improvement. (Project)

Singapore

10 Shenton Way, Mas Building

- Drafting/Sending of eDM campaign for CFA Malaysia;- Providing reimbursement reports/claims for all SIDC, BIEW/BURSA, Sunway programmes;- Web Admin for AB Maximus website;- Marketing and maintain schedule of events/activities of the company to its respective retail and corporate for Society of Remisiers;- Liaise with Broker Firms’ HR Coordinator closely on their respective TRs/Remisiers participation and tracking of their status for appeal (SRS/SGX E-training);- Prepares quarterly reports to SRS Vice President/Chairman/Honorary Secretariat/ Committee relating to CPD hours credited for each traders/Remisiers. (SRS/SGX E-training), Plus previous role;

10 Shenton Way, Mas Building

(CFA Society Singapore)• Organize & assist in coordinating events, classes, meetings, workshops or programmes of the company or its clients; (registrations, payment procedures, catering, printing collaterals, on-site preparation and post event reports);• Answering of phone calls/enquires on programmes(SkillsFuture/IBF Funding), classes, meetings, membership & events of the company or its client organizations;• Filing and Submission of documents, eligible for funding under the IBF Standards Training Scheme (IBF-STS) for the CFA Research Programme;- Supporting team with venue facilities;- Doing up questionnaires for local university with media platforms for their quiz on CFA and collation of results;- Manages & Provide basic training for a team of SMU student/post graduate as temporary staffs on the CFA Framework;- Organize CFA Mock Exam for all 3 levels of CFA candidates and as an invigilator & Online Webinar Platforms with overseas training specialist and professionals;- Generate post event reports & profit & loss statement for the company.