James Duong Email & Phone Number

Vancouver, Bc, Ca

Vancouver, Canada

• Created video packages, one-pagers, and onboarding slide decks for global customer onboarding experiences• Developed and managed content roadmaps to service global customer success needs• Tracked campaign progress, evaluated analytics, and audited existing campaigns to optimize asset adoption performance

Vancouver, Canada

• Developed email campaigns, presentations, and digital graphics for staff and member use• Virtually organized BCNET CONNECT Summit 2021 via Pheedloop to ensure 41 speaker sessions ran smoothly over the three-day event• Coordinated and designed custom services reports for 30 higher education institutions and associations in British Columbia

Vancouver, Canada

• Organized a five day virtual conference drawing in over 400 youth leaders from 26 universities in Canada, allowing them to develop practical skills in challenging environments• Developed visual branding and marketing strategies to draw in registration and secure sponsors for the event• Produced sponsorship packages, social media posts and presentations

Burnaby, Canada

• Updated visual branding of the Business Co-op program to align with SFU's new brand guidelines, resulting in an improved professional brand image• Created marketing material via the Adobe Creative Suite to create awareness for jobs, networking events, and workshops• Designed and executed marketing strategies to promote eCoop, Business Co-op, SFU Beedie Abroad, and external opportunities for SFU Co-op students

Vancouver, Canada

• Responsible for overseeing store operations when management is not present• Handled operational procedures such as cash flow, opening/closing of the store, and inventory• Provided customer-focused service within the store and at promotional events

Vancouver, Canada

• Consistently met hourly speed goals by ensuring tasks done by both myself and my team members were completed efficiently• Assembled hundreds of combinations of food with up to 30 seconds per order to meet high volume sales• Ensured operations remained smooth through supervising and delegation of roles to other crew members

Bachelor Of Business Administration - Bba, Marketing & Management Information Systems

Activities and Societies: SFU Robot Soccer, AIESEC in SFU, AIESEC Canada, Beedie LAUNCH, CaseIT MIS Case Competition

Business/Commerce, General

Activities and Societies: Douglas Commerce & Business Association (DCBA)