Customer Care Assistant Manager
Current
Nov 2022 - Present
AeroLeads people directory · profile
James Van Email & Phone Number
Web 3.0 enthusiast, Tech and AI Implementation Pioneer, Customer Service Experience Driven
at
SHAPE
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Web 3.0 enthusiast, Tech and AI Implementation Pioneer, Customer Service Experience Driven
Location
Vancouver, British Columbia, Canada
Who is James Van? Overview
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James Van is listed as Web 3.0 enthusiast, Tech and AI Implementation Pioneer, Customer Service Experience Driven at SHAPE, based in Vancouver, British Columbia, Canada. AeroLeads shows a matched LinkedIn profile for James Van.
James Van previously worked as Customer Care Assistant Manager at Shape and SHAPE Customer Care Representative at Shape. James Van holds Bachelor'S Degree, Kinesiology And Exercise Science from The University Of British Columbia.
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SHAPE
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Profile bio
About James Van
My success is measured by those around me. I gain a point in the success department when I see a trainee of mine get their promotion. I add another point when they win employee of the month. I add another point when they approach me for career or personal advice.I cannot help but to focus on helping others before myself. I genuinely love to give. To quote the famous Albert Einstein, “The value of a man resides in what he gives and not in what he is capable of receiving.” I am obsessed with staying organized and making everyone’s life easier. I first caught the giving bug when I was taught about true leadership in 2014. My manager was my first mentor for leadership and how people are the true core of the company. Since then I have seen those that I have mentored become head trainers and leaders in all departments and companies. I love applying active listening to show full engagement to properly analyze their true goal. I am then addicted to how I rephrase questions directed back at them so that they will provide the answer to the question they are asking deep within. At the core I am just a dad, and that is all it really comes down to. I believe in everyone and their goals just like my two boys. I will bend over backwards to help others’ dreams come true, but I also understand the importance of standing your ground and holding your own – Balance.
Current workplace
James Van's current company
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8 roles
James Van work experience
A career timeline built from the work history available for this profile.
Shape Customer Care Representative
CurrentSHAPE Customer Care focuses on delivering five-star customer experiences, minding the details, and looking ahead to make our homeowner’s lives as easy as possible.Responsible to personalized customer service for homeowners when conducting quality control inspections, homeowner orientation tours, and key pick-up appointments. Making a lasting impression to.
Sep 2020 - Present
Fairmont Gold Supervisor
Fairmont Pacific Rim – Vancouver's definitive luxury hotel – rated the World’s Best Business Hotel by Condé Nast Traveler readers and the #1 City hotel in Canada by Travel + Leisure. Proud recipient of the Forbes Travel Guide Five-Star and CAA/AAA Five Diamond RatingManaged Fairmont Gold guests of 58 hotel rooms and suites and the private lounge daily.
Oct 2019 - Mar 2020
Digital Home Technician Team Lead / Instructor
TELUS – Together we can make a difference. A telecommunications company that focuses on customer service and giving back to the communities that they impact. Applied customer service concepts to IT verbiage to improve user experience for clients. Finished an above average of 5+ jobs daily. Not every home is the same and not every setup is the same. Skills.
Nov 2016 - Oct 2018
Digital Home Technician
Third group of a new department known as Digital Home Technicians. Installed and repaired low voltage telecom services for customers in the lower mainland. Troubleshooted Wi-Fi, IPTV, home phone, and internet stability and connection. Maintained a 100% L2R (Likelihood-2-Recommend TELUS as a brand) rating as well as above 95% scorecard for customer service.
May 2016 - Nov 2016
Supervisor Royal Service
Responsible for a team of 15 with an average of 300+ calls a day. Maintained labour KBI even though we trained the department to go from answering and transferring calls to answering and then owning every phone call. This new change entailed the department to gain new understanding of all the departments in the hotel. Entrusted with scheduling, performance.
Sep 2014 - May 2016
Fairmont Gold Supervisor
Responsible to uphold the highest standards of customer expectations on the private Fairmont Gold lounge floor. Supervised the lounge and Fairmont Gold attendants. Personalized front desk, concierge, conflict resolution, and food and beverage services to all Fairmont Gold guests.Part of the Employee Recognition committee to represent Fairmont Gold as well.
Jun 2012 - Sep 2014
Housekeeping Attendant
Learning and understanding of the heart of the hotel operations and how the Housekeeping team works with the company as one unit. Gained an eye for attention to detail as the main focus of a hotel is the cleanliness of the presentation of the room.
May 2011 - Jun 2012
1 education record
James Van education
FAQ
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What company does James Van work for?
James Van works for SHAPE.
What is James Van's role at SHAPE?
James Van is listed as Web 3.0 enthusiast, Tech and AI Implementation Pioneer, Customer Service Experience Driven at SHAPE.
Where is James Van based?
James Van is based in Vancouver, British Columbia, Canada while working with SHAPE.
What companies has James Van worked for?
James Van has worked for Shape, Fairmont Pacific Rim, and Telus.
How can I contact James Van?
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What schools did James Van attend?
James Van holds Bachelor'S Degree, Kinesiology And Exercise Science from The University Of British Columbia.
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