James Paul Email & Phone Number

Charleston, South Carolina, United States

Charleston, South Carolina, United States

I developed and maintained a hosted claims system. I regularly had competing projects and was successfully able to align and prioritize these with organizational goals, resulting in increased efficiency and results. I standardized policies and processes for selection, implementation, and continued support of systems leading to a more streamlined approach and increased opportunities. I trained, directed, and guided our IT personnel. I also identified the technology needs across the enterprise and optimized information technology usage.The most significant achievements I’ve had in this role are creating an internal data warehouse for claims reporting using SQL and Power BI. I collaborated with external developers and stakeholders to update the school micro-sites and their mobile app. Additionally, I served as a subject matter expert, partnering with the leadership team to determine technology upgrade opportunities and requirements for the new location.

Overland Park, Ks

I assisted users, both local and remote, in a networked environment by providing technical support. I formalized help desk procedures and processes. I was charged with vendor and database management for hosted and internal systems. I maintained all software, hardware, and equipment inventory, in addition to documentation for IT operations. I served as a consulted on make-or-buy decisions for IT processes, requirements, and implementation. I monitored servers, networks, and systems for performance issues and concerns. I analyzed out system data, error logs, and reports to determine areas for improvement and opportunities for growth. I negotiated and finalized vendor contracts, comparing pricing and bids against our company’s budget and goals.Using full-stack LAMP skills, I also created school micro-sites and a control panel, decreasing from 150 individual pages down to 1, and reducing the headcount necessary to maintain and create content for new and existing clients. I improved our support service times by over 50% by standardizing help desk operations and securing a vendor for external users. I initiated and contributed to the creation of business continuity and disaster recovery requirements for internal and external partners.

Overland Park, Ks

I facilitated all stages of projects, through implementation, maintenance, and stakeholder feedback. I designed several new project processes to improve overall communication, and resource and personnel allocation. I trained and mentored personnel to serve as project leads and liaisons. I collected and analyzed feedback that was used to improve the current project management processes. I individualized processes for infrastructure, operations, and development.I successfully merged more than 10 locations from company acquisitions and office consolidations.

Overland Park, Ks

I orchestrated the help desk operations and resolved escalations. I trained the desktop support team to include data center and network operations, project management, and server and application management. I oversaw our SharePoint, intranet, and web page administrative tasks. I initiated and maintained our vendor relations for procurement, telecom, and application hosting. I served as the project manager for domain migrations, technology upgrades, and new product integration.I recruited and implemented a multi-state help desk team, spanning 38 locations with more than 450 employees.

Overland Park, Ks

I designed and developed web pages and applications to support our sales and marketing initiatives. I spearheaded claims activity reporting to carriers and customers. I assisted with the programming and overall rollout of a company-wide intranet. I was charged with the rollout of a new claims system and subsequent troubleshooting issues. I expanded the phone system reporting capabilities to include call queue and abandon call analyses to meet the client service level agreements (SLAs).I created websites and tools to assist with transactions totaling nearly $1M. I designed and implemented a consolidated reporting solution to combine three claims systems into one unified, secured, and consistent presentation for sales and marketing.

Overland Park, Ks

I prioritized and implemented multiple projects across five product lines. I implemented company-wide internet and email policies. I oversaw an office automation implementation to substantially boost productivity without increasing our overhead. I directed the daily operations of a multi-site IT infrastructure and executed cost/benefit analyses. I collaborated with vendors to implement systems and negotiate pricing and contracts. I ensured all systems, upgrades, and expansions were completed.I saved up to 70% on project costs while managing to increase sales and marketing visibility. I improved the claims department’s efficiency by increasing the claims system tools utilization and reducing the eligibility load time by six months. I increased the overall capabilities and client services by creating a data warehouse and reporting system for sales. I created an in-house customer relationship management (CRM) platform for sales.

Bs Management Science, Production And Operations Management

Ranger Status, Sales Cloud

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