James Tschirhart Email & Phone Number

Chicago, IL

• Overseeing the overnight team on a weekly basis when the manager is not present.
• Performing auditing responsibilities to prepare end-of-day reports and statistics for Finance and Executive teams.
• Preparing and providing morning briefings to the day shift to notify the next shift of the day's expectations in onsite events as well as incoming and outgoing guests.
• Assessing potential risks to the hotel that present themselves during the night while defusing issues related to them.
• Making critical decisions in room blocking for arriving guests on days of extremely high occupancy.
• Addressing guest needs and issues when problems arise to their satisfaction.

Chicago, IL

• Catering to guests’ needs and queries in the late hours when personnel is limited.
• Assisting the manager in auditing duties and performing credit checks on guests in-house.
• Ensuring cleanliness of work stations in preparation for the day shift and stocking supplies while performing inventory checks.
• Demonstrating flexibility in performing the duties and responsibilities of various roles within the Front Office such as bell staff, phone operator, reservations agent, and concierge all as needed.

Chicago, IL

• Acting as the initial line of communication for all telephone calls within and without the property.
• Providing with discretion an extensive off-hand knowledge of the hotel, its assets, and staff to any inquiry.
• Resolving guests' issues via phone which range from on-site matters to billing and reservation queries.
• Performing secretarial duties for the benefit of all departments on site.

Chicago, IL

• Interacting with hotel guests and other visitors while verbally and physically adhering to Forbes 5-star standards.
• Maintaining up-to-date knowledge and practices of the hotel and providing it for guests in the most effective manner.
• Communicating with other departments to ensure specific arrangements and needs for guests are met.
• Carrying out diverse tasks within the property management system to resolve any changes or issues expediently.

Chicago, IL

• Communicating with customer service representatives by phone, email, and in-person about clientele interests.
• Processing orders and keeping track of jobs within inventory management software.
• Managing the progress of over a hundred projects on a daily basis and prioritizing them to ensure a smooth workflow.
• Entrusted with security clearance for safes and opening and closing the company.

Chicago, IL

• Inspecting detailed luxury goods to ensure they meet company standards.
• Meeting daily production deadlines in a fast-paced environment while seeing a 30% increase in production every year of employment by improving standards and practices.
• Spearheaded the inspection of new products from De Beers while documenting the inspection in Microsoft Excel.
• Operating and maintaining care for mechanical and chemical set-ups involving mass finishing of company product.
• Exercising bilingual skills to problem solve and relay information between departments.

Chicago, IL

• Edited graphics in Adobe Photoshop for color correction and restoration.
• Navigated company servers to extract graphics from.pdfs and move them to their destinations using Mimotek and Salesforce software.
• Entrusted by clientele such as Target, Aldi, and Best Buy to present their goods cleanly and appropriately.

Woodstock, IL

• Processed and handled jewelry pieces at various stages in their manufacturing from a raw metal state to a finished polished one.
• Worked with a high volume of product on a weekly basis that grew from an average of 200 per week to over 1,000 jobs per week.
• Organized various jobs into groups for tracking them individually throughout the manufacturing process.
• Trained new employees to handle precious metals and produce pieces to company standards.

Dekalb, IL

• Produced online material in the form of articles and videos for a newspaper web site.
• Worked with a team to expand existing print stories with more visuals and details for the web site.
• Utilized video editing software to create video stories.

Dekalb, IL

• Wrote and researched for a variety of stories that included beat reporting, human interest stories, and profile pieces.
• Interacted with and interviewed various people from students and staff to senators and ambassadors.
• Submitted news articles on a weekly basis in a deadline-driven environment while managing schoolwork.
• Brainstormed and exercised creativity to generate new ideas for news stories.
• Interviewed people in-person and by phone from an office environment.
• Co-operated with editors and other writers to clarify and expand upon news stories.

Dekalb, IL

• Created news packages from writing the script and shooting footage to editing.
• Showcased presentation skills by appearing in front of a camera for stand-up reporting and news anchoring.
• Appeared in front of a camera for stand-up reporting and news anchoring.
• Interviewed people on camera and making them feel comfortable for broadcast.
• Logged own video footage to edit later into news packages.

Crystal Lake, IL

• Communicated opinions for music, movies, books, plays, and other pop culture criticisms.
• Assigned and edited other writers’ articles with a familiarity of the AP Style.
• Managed the arts and entertainment section of a newspaper.
• Designed and laid out a section of a newspaper using Adobe InDesign.

Bachelor Of Arts (B.A.), Journalism

Activities and Societies: Northern Star Newspaper, Northern Television CenterStudied journalism and political science at a time of great.

Associate Of Arts (A.A.)

Activities and Societies: Phi Theta Kappa, The Tartan Newspaper