James Tschirhart Email & Phone Number

Chicago, Il

• Overseeing the overnight team on a weekly basis when the manager is not present. • Performing auditing responsibilities to prepare end-of-day reports and statistics for Finance and Executive teams.• Preparing and providing morning briefings to the day shift to notify the next shift of the day's expectations in onsite events as well as incoming and outgoing guests.• Assessing potential risks to the hotel that present themselves during the night while defusing issues related to them.• Making critical decisions in room blocking for arriving guests on days of extremely high occupancy.• Addressing guest needs and issues when problems arise to their satisfaction.

Chicago, Il

• Catering to guests’ needs and queries in the late hours when personnel is limited.• Assisting the manager in auditing duties and performing credit checks on guests in-house.• Ensuring cleanliness of work stations in preparation for the day shift and stocking supplies while performing inventory checks.• Demonstrating flexibility in performing the duties and responsibilities of various roles within the Front Office such as bell staff, phone operator, reservations agent, and concierge all as needed.

Chicago, Il

• Acting as the initial line of communication for all telephone calls within and without the property.• Providing with discretion an extensive off-hand knowledge of the hotel, its assets, and staff to any inquiry.• Resolving guests' issues via phone which range from on-site matters to billing and reservation queries.• Performing secretarial duties for the benefit of all departments on site.

Chicago, Il

• Interacting with hotel guests and other visitors while verbally and physically adhering to Forbes 5-star standards.• Maintaining up-to-date knowledge and practices of the hotel and providing it for guests in the most effective manner.• Communicating with other departments to ensure specific arrangements and needs for guests are met.• Carrying out diverse tasks within the property management system to resolve any changes or issues expediently.

Chicago, Il

• Communicating with customer service representatives by phone, email, and in-person about clientele interests.• Processing orders and keeping track of jobs within inventory management software.• Managing the progress of over a hundred projects on a daily basis and prioritizing them to ensure a smooth workflow.• Entrusted with security clearance for safes and opening and closing the company.

Chicago, Il

• Inspecting detailed luxury goods to ensure they meet company standards. • Meeting daily production deadlines in a fast-paced environment while seeing a 30% increase in production every year of employment by improving standards and practices. • Spearheaded the inspection of new products from De Beers while documenting the inspection in Microsoft Excel.• Operating and maintaining care for mechanical and chemical set-ups involving mass finishing of company product.• Exercising bilingual skills to problem solve and relay information between departments.

Chicago, Il

• Edited graphics in Adobe Photoshop for color correction and restoration.• Navigated company servers to extract graphics from .pdfs and move them to their destinations using Mimotek and Salesforce software.• Entrusted by clientele such as Target, Aldi, and Best Buy to present their goods cleanly and appropriately.

Woodstock, Il

• Processed and handled jewelry pieces at various stages in their manufacturing from a raw metal state to a finished polished one.• Worked with a high volume of product on a weekly basis that grew from an average of 200 per week to over 1,000 jobs per week.• Organized various jobs into groups for tracking them individually throughout the manufacturing process.• Trained new employees to handle precious metals and produce pieces to company standards.

Dekalb, Il

• Produced online material in the form of articles and videos for a newspaper web site.• Worked with a team to expand existing print stories with more visuals and details for the web site.• Utilized video editing software to create video stories.

Dekalb, Il

• Wrote and researched for a variety of stories that included beat reporting, human interest stories, and profile pieces.• Interacted with and interviewed various people from students and staff to senators and ambassadors. • Submitted news articles on a weekly basis in a deadline-driven environment while managing schoolwork. • Brainstormed and exercised creativity to generate new ideas for news stories.• Interviewed people in-person and by phone from an office environment.• Co-operated with editors and other writers to clarify and expand upon news stories.• Learned and practiced with DSLR cameras on the job to supplement stories with a visual aspect.• Covered many aspects of the NIU shooting of 2008 and the recovery from the event.

Dekalb, Il

• Created news packages from writing the script and shooting footage to editing. • Showcased presentation skills by appearing in front of a camera for stand-up reporting and news anchoring.• Appeared in front of a camera for stand-up reporting and news anchoring. • Interviewed people on camera and making them feel comfortable for broadcast. • Logged own video footage to edit later into news packages.

Crystal Lake, Il

• Communicated opinions for music, movies, books, plays, and other pop culture criticisms.• Assigned and edited other writers’ articles with a familiarity of the AP Style.• Managed the arts and entertainment section of a newspaper.• Designed and laid out a section of a newspaper using Adobe InDesign.

Bachelor Of Arts (B.A.), Journalism

Activities and Societies: Northern Star Newspaper, Northern Television CenterStudied journalism and political science at a time of great.

Associate Of Arts (A.A.)

Activities and Societies: Phi Theta Kappa, The Tartan Newspaper