Sujith James Email & Phone Number

As a technical advisor, I have extensive experience leading and supervising teams in the installation, commissioning, and maintenance of centrifugal compressors and steam turbines. My primary focus is to ensure that all work is completed to the highest standards, and customer satisfaction is always a top priority.I work closely with customer personnel, freelancers, and field service representatives to ensure that all tasks are completed efficiently and effectively. I direct service representatives to take corrective action for equipment performance problems and troubleshoot any issues that arise.Maintaining open and effective communication channels with customers is crucial, and I work in partnership with them to keep them thoroughly informed on the progress, performance, and any potential problems. I always strive to ensure that customers are informed and satisfied, and I promote organization well-earned reputation of service excellence.I work closely with the sales department to meet customer demands for spares parts, retrofits, service contracts, and new equipment. Producing comprehensive service reports is essential to keep the customer informed of the work that has been done. I present these reports to regional management and the customer, detailing the work that has been completed and any recommendations for further action.My experience and expertise allow me to contribute new ideas to enhance the company's service and overall customer experience continually. I work with my team to develop innovative solutions and processes that improve the customer's experience.In summary, my extensive experience as a Site Manager has given me a deep understanding of the installation, commissioning, and maintenance of Centrifugal Compressors and Steam Turbines. I am passionate about ensuring customer satisfaction, promoting organization reputation for service excellence, and developing new ideas to enhance the company's service and overall customer experience.