James Hoffman Email & Phone Number

• Serve as the first contact with customers who need technical assistance via phone
• Troubleshoot, diagnose, and resolve technical software issues
• Maintain technical documentation and keep record of problems and their resolution
• Provide quick resolution and excellent customer service

• Install and confirm functionally of brand-new devices for expansion project
• Perform operating systems upgrades for users migrating from Windows 7 to 10
• Validate data transfers for users migrating to new operating system
• Receive new computer equipment and prepare it for deployment

• Diagnose and repair computers and printers to subassembly and component level
• Interface with customers and their appointed personnel to schedule repairs
• Perform testing to computer equipment, printers, and peripherals

∙ Provide IT support for users and devices via on site and remote support ∙ Assist with projects for new and replacement hardware installations ∙ Ensure quality customer support when interacting with users ∙ Manage accurate documentation for various processes and procedures

• Install new devices ensuring proper testing and functionally
• Maintain list of updated hardware assets for current inventory system
• Train and familiarize users on using new devices and applications
• Troubleshoot user issues and needs through help desk environment

• Handle patient food in accordance with individual dietary needs
• Maintain and clean equipment to meet health standards
• Follow proper food safety procedures

• Replaced and repaired various failed components in desktop and laptop computers
• Connected, configured, and calibrated network projectors
• Pulled network cable to data closets with proper terminated connections
• Configured thin client monitors to connect to a server to run virtual machines
• Disassembled, cleaned, and reassembled classroom and mobile labs

Associate'S Degree, Information Technology, 3.95

Software Engineering With Javascript And Python