James Williams, Pmp Email & Phone Number

West Chester, Ohio, United States

Building relationships and helping customers analyze data to make decisions with their material handling needs.

Mason, Ohio, United States

During a company-wide restructuring, our team was rebranded under the customer experience umbrella. We maintained our primary responsibilities of asset management, lifecycle planning, and obsolescence management, but we picked up some project front-end responsibilities for pricing approvals, and sales guidance as well as some back-end responsibilities with project closeout approval.

West Chester, Ohio, United States

After the departure of our team leader, and having not sought the role two years prior, I decided it was time to seek the leadership of the team. I was excited to be the person selected to set the expectations, and remove barriers and challenges that impede the Program Managers from successfully performing their roles. I also have the honor of sharing the knowledge I have gained through 20+ years of experience across our organization.

My proven knowledge and experience managing one of our largest customers was recognized by our executive team as being vital to the continued success of the relationship. I now provide leadership with full ownership and responsibility for our Lifecycle Service & Support activities from sales opportunities through project executions and lifecycle support. I also coach and mentor the less experienced members of our LSS organization with the knowledge I have gained from my mentors and my experiences.

West Chester, Ohio

My experience and unique skill set earned the respect of our customer service management and sales teams to trust me to manage a few select customers in the realm of Lifecycle Service & Support. Our main objective was to help those customers manage the lifecycle of their material handling assets including capital expenditure planning and all related customer service activities.

I was a member of a great team of people that managed one of our largest customers in the realm of Lifecycle Service & Support. I owned, oversaw, and coordinated all activities and communication between our customer and our LSS organization. These activities were related to daily opportunities with our equipment, remote technical phone support, technology repair services, annual audits & training, renewal of annual support contracts, field service visits, and spare parts concerns.

(Formerly as FKI Logistex) I was promoted to a leader of our North American Customer Service and Support team for the task of unifying our multiple remote phone support groups into one North American technical support hotline. I also focused on repairing damaged customer relationships to explain the vision of our newly formed North American customer support umbrella.

(Formerly as FKI Logistex) At the request of our customer I was tasked with developing and managing a group of very talented multi-disciplined engineers that focused on the Customer Service & Support needs of one of our largest customers. Our team was responsible for coordinating all activities related to daily opportunities with our equipment at our customer sites, remote technical phone support, and annual audits. We also provided assistance to our spare parts team in the investigation of part replacement concerns.

Bachelor Of Science - Bs, Mechanical Engineering Technology

Associate Of Science - As, Pre-Engineering