James Wargacki Email & Phone Number

- Provided on-site and virtual software implementation support for iProcedures Anesthesiology Software and Provation Apex GI software across the United States and Internationally.- Provided virtual staff training and go-live preparation for iProcedures and Provation Apex for medical centers and hospitals across the United States.- Assisted with configuring and testing software and hardware on-site before scheduled go-live dates.- Offered suggestions and best practices for workflow improvements while on-site with iProcedures and Provation Apex clients.- Acted as a liaison between Provation Staff (Project Managers, Account Managers, and Technical Advisors) and on-site staff (Project Managers, Medical Staff, and IT Support Staff).- Created and posted summary reports for Training Sessions and Go-Live events to Salesforce.- Created internal company software training videos for iProcedures Anesthesiology software.

- Coordinated social media campaigns and created content for Facebook, Instagram, Twitter, YouTube, and the Hillsborough County Public Library website. - Tracked monthly social media statistics for primary HIllsborough County Public Library social media pages and individual branch library pages.- Developed and presented in-person and online technology training to staff and patrons including Microsoft Office, Adobe Creative Suite, Polaris Integrated Library System software, and other library resources including Tutor.com and Lynda.com.- Supported the HCPLC Connect public catalog rollout; Beta tested software and developed training for staff members in January 2019. Assisted with full public rollout in March 2019.- Collaborated with HCPLC and Hillsborough County IIO staff to troubleshoot staff workstations, deploy new software and hardware, and resolve Site Help Desk tickets. - Assisted staff and patrons with Tier 1 computer software and hardware troubleshooting, network connectivity, and printer hardware support.- Recommended hardware and software upgrades to library administration.

Otto G. Richer Library

Assist patrons with research questions, printing, and computer issues. Provide secondary support to Digital Media Lab staff by circulating equipment and distributing materials to patrons. Record statistics of patron interactions. Assist Digital Media Lab with processing printing and digitization requests. Assist Emerging Technologies Librarian with editing audio for library tutorial videos.- Attended the 2016 American Library Association Conference in Orlando, FL to network with vendors and employees from other library systems.- Recorded video game footage for use in an exhibit highlighting the Richter Library Gaming Collection.- Assisted with planning the 2016 International Games Day event at Richter Library.-Assisted with uSearch public catalog rollout; Assisted with Internal beta testing Spring and Summer 2016. Assisted with creating content and tutorials for uSearch Research Guides on library.miami.edu website. Provided support for full public launch in September 2016.-Assisted Learning and Research Services staff with creating and maintaining subject guides using SubjectsPlus.-Composed posts and articles for the library website using WordPress.-Provided Tier 1 computer and printer technical support and research assistance to students, faculty, and staff members.-Assisted Digital Media Lab staff with digitizing analog video and troubleshooting AV editing workstations.

Http://Www.247Miami.Tv/Category/Rink-Rash-Radio/

Rink Rash Radio was a podcast/online radio show focused on the sport of Roller Derby in Florida. Originally a part of 247miami.tv, Rink Rash Radio later focused on producing original content solely for their own YouTube channel.- Used Google Drive to prepare, organize, and share show plans and materials with hosts and production staff.- Maintained a calendar of community events to aid in planning show segments.- Maintained an index and archive of video links, show guests, and topics covered.- Hosted Podcast episodes- Provided feedback to co-hosts on improvements that could be made on the production, content, and future viability of Rink Rash Radio.- Used Adobe Audition and Adobe Premiere to record and edit content for podcast episodes. - Created and maintained the Rink Rash Radio YouTube channel.- Attended WFTDA Playoffs 2015 in Jacksonville, FL to provide media coverage and game analysis.

Www.Egmnow.Com/Digitalnoob

DigitalNoob was an independent news and partner site of EGMNOW.com focused on the Video Game industry. The staff of DigitalNoob posted press releases and media content, created original feature content, hosted livestreams, and reviewed video games throughout their 2 year existence. Many staff members of DigitalNoob still work within the video game industry today as associates for sites such as Mammoth Gamers, Structure Gaming, and the YouTube show Two Drink Minimum. - Used Wordpress to post press releases, previews, reviews, and featured content on the DigitalNoob EGM Partner site.- Uploaded video, photos, and other digital assets to Wordpress and YouTube.- Contacted publishers and developers to secure review copies of upcoming and newly released games. Forwarded links to posted articles and other coverage to the appropriate companies' PR departments.- Hosted livestream events on YouTube and Twitch.tv- Attended Penny Arcade Expo East 2013 in Boston, MA to provide media coverage, conduct interviews, and network with publishers, developers, and other media outlets within the Video Game industry.

- Managed Remote and Corporate user requests through Track-It! ticketing system- Provided Technical Support for users in person or through a remote session (i.e. UltraVNC, Dameware, or RDP)- Diagnosed issues with pc’s, operating systems, network and local printers, and phones- Installation and maintenance of all workstations, printers, scanners, faxes and phones- Processed all hardware RMAs - Installation and configuration of software (i.e. Windows XP & 7, Microsoft Office 2007 & 2010, Citrix XenApp Client, Rightfax 9.2 - 9.4)- Client management and addition to Domain and Active Directory- User group assignments in Active Directory- User account management in Active Directory- Implementation of printer queues and drivers within the print server- Assisted with the maintenance, implementation and replacement of all IDF equipment (i.e. floor racks, wall mounted racks, UPS, layer II & layer III switches, and patch panels)- Assisted external users thru TeamViewer remote connections- Performed after hours support during on call rotation. This included taking calls, remote to user’s pc and driving to physical location when required- Performed hardware and software system upgrades on Windows XP and Windows 7 based systems. - Assisted with training new technicians on standard PC software installations and advanced troubleshooting procedures. Conducted inventory control.- Isolated the nature of system failures or PC problems and utilized diagnostic utilities in order to troubleshoot problems. - Liaised with external support agencies to resolve faults speedily. Conferred with staff, users and management to establish requirements for new systems or modifications.- Maintained computer peripheral equipment e.g., printers, scanners, projectors, pagers and medical equipment.- Set up and maintained backup system for in-office desktop computers and medical equipment.- Provided teleconferencing support for the company-wide Polycom video conferencing system.

Www.Gamingbits.Com

Gaming Bits was an independent news site focused on the Video Game industry. The staff of Gaming Bits posted news articles, press releases, previews, and reviews of gaming software and hardware. - Posted news stories, reviews, and feature content using Wordpress.- Attended the Electronic Entertainment Exposition in 2011 to preview new video game hardware and software and network with developers, publishers, and other media outlets.

International Mall Branch

Processed weekly payroll and developed schedules. On a monthly basis, taught Basic computer and Internet classes to patrons. Troubleshot networking issues on patrons’ personal computers. Offered suggestions to management about materials to be purchased for patron use and possible computer upgrades. Trained and supervised 3 employees: wrote evaluations and provided feedback on their quality of work.

Main Library, Business And Science Department

On a monthly basis, taught Basic computer and Internet classes to patrons. Troubleshoot networking issues on patrons’ personal computers. Distributed subscription journals to other libraries throughout the Miami-Dade Public Library System. Maintained the collection of reference materials in the Business and Science department. Assisted library staff with programs such as the Art of Storytelling Festival and annual Summer Reading program. Assist with weekly payroll processing and schedule making. Maintain uniform desktops and bookmarks across all seven staff computers within the department. Maintain an online database of over 300 useful websites using Delicious. Troubleshoot networking issues on patrons’ personal computers. Use the internet and internal databases to conduct research for patrons and staff. Greeting patrons at the Information Desk and directing their queries to appropriate departments. Offer suggestions to management about possible computer upgrades. Inform management of software conflicts and computer issues. Setting up and maintaining presentation equipment and digital class materials.

Homestead Library

Maintained 20 Laptop computers and prepared 30 desktop computers for daily use. Processed payments received for deposits. Assisted patrons and staff with using the library scanner and document editing software. Trained new Library Assistant 1’s on standard circulation procedures and processing of daily reports. Oversaw annual office supply budget. Ordered office supplies for staff members.

Homestead Library

Assisted in circulating library materials to patrons. Repaired damaged DVD’s and VHS tapes. Maintained daily library usage statistics including number of reference questions answered and number of patrons assisted. Maintained and updated patron records. Processed an average of 200 daily requests and preparing outgoing materials for delivery.

South Dade Regional Library

Assisted patrons at Children’s and Circulation desks with informational, educational, or directional requests for assistance by telephone and in person. Provided Library patrons with assistance in utilizing and accessing Library materials, services and equipment.

Electronic Music

Electronic Music 1 Electronic Music 2 Introduction to Digital Audio Production MIDI Technology Physics of Music Audio Techniques 1

General Studies

Superintendent'S Diploma Of Distinction, International Business

Activities and Societies: Air Force Junior ROTC, Future Business Leaders of America, Academy of International Business