Jim Washburn Email & Phone Number

Providing oversight to vulnerability remediation management, audit compliance including PCI, SOC1, SOC2 and SOX audit controls, disaster recovery and vendor management.

Providing leadership, strategic planning and direction to IT shared services personnel responsible for the management of the enterprise IT environment including security, server, network and database environments.IT infrastructure strategic planning and development, project management, and policy development.Operations improvement, IT development and implementation of IT policies and procedures, including those for architecture, PCI-DSS, PA-DSS, security, compliance, vulnerability remediation management, disaster recovery, standards, purchasing, vendor management and service provision.

Network Operations Center Responsible for management of corporate Network Operations Center Infrastructure operations including Windows/Linux servers, Cisco/Nortel networking environments, Oracle databases and support staff.•Implemented core VMware environment to effectively streamline hardware footprint and reduce costs.•Managed project for Data Center build outs during company divestiture, providing smooth transition with no service interruption.•Recruited, hired and managed new NOC environment server, network, Oracle DBA staff and management positions, ensuring quality talent selection practices and optimal client service.•Maintained a consistent high level of customer service >4.5 out of 5 through targeted expectations and service level agreement practices.•Led corporate SharePoint Wiki Deployment for user collaboration and information exchange, expediting access to information and improved communications.•Managed 2.5 million dollar operational and capital budget to consistently sub 5% variance, through accurate forecasting and review of financial reports.•Initiation and management of collaborative sister companies change management process, minimizing impact to service communities and ensuring end user satisfaction.•Implemented and management of IT/ Business Service Level Agreement processes, collaborating with business partners to align client needs and end user requirements.•Centralized, hosted and supported key business applications for underground and above ground asset management to ensure cost effective operations.•Successfully delivery of Oracle CC&B Infrastructure Test/QA/Dev and prod environments.•Partnered with payroll staff to implement ADP Time and Labor Management reporting system, automating methods to ensure accurate payroll processing within deadline.•Deployment of GSM water monitoring solution for remote monitoring of remote fluid levels allowing for expanded functionality

Sr. Systems EngineerProject ManagementHelpdesk management of 300 user helpdeskNovell 4.11 and NT 4.0 server installations and managementLan/Wan, server and desktop consultant for various clients

Systems EngineerProject Management - 3270 terminal replacement with IBM PCs and total Lan build out for Indianapolis Water. Lan/Wan, server and desktop consultant for various clients

PC hardware and software support, Local and wide area network installations and support, 3270 terminals, controllers and printers.

Maintained computerized Infrared and Laser target designation systemsHonorable Discharge

Avionics, Electronics, Infrared And Electro Optical Systems

Education record

Education record