James Welcher Email & Phone Number

Seattle, Washington, United States

Security Engineering Operations & Cyber Defense

Seattle, Washington, United States

Mountlake Terrace, Wa

• Cross-functional project management• Strategic IT consulting• Product, capability onboarding, lifecycle management; portfolio road-mapping• Quality planning and execution• Process analysis, development, implementation, improvement

Palm Desert, Ca

A not-for-profit, technology services organization offered products and services that enabled Planned Parenthood to adopt and utilize NextGen Healthcare’s (NextGen) Electronic Practice Management (EPM) and Electronic Health Records (EHR) systems.Organizational director of quality management resources and processes. Engaged in these primary work spaces:• Quality and Product Management team management, leadership• Solution testing project management• Beta Program management• Issue process management• Continuous process improvement• User acceptance process management

Greater Seattle Area

Enterprise project manager serving alliance of four organizationsAccomplishments: • Managed process improvement, service and solution projects• Established improved, standard process for verbal orders, supporting regulatory requirements• Implemented organizational Epic labeling system for lab requests and specimens• Managed order set development for new computer practitioner order entry system (CPOE) • Established standard practices for learning management system (LMS)• Led creation of standard practice for nursing training and competency management

Organizational leader of quality system implementation and execution, regulatory complianceAccomplishments:• Created quality team organizational structure, including leading a team of project managers and business analyst• Implemented organizational quality policy• Implemented document and training management system• Successful completion and documentation of employee SOP training event process, using training management model• Doubled size and quality of Quality Manual library and implemented streamlined SOP and WPG authoring, publishing and approval systems• Implemented new human subjects research risk evaluation• Established and implemented software validation process• Implemented formal document management process and system• Established and implemented Corrective and Preventative Actions system• Leadership of SOP, Process Improvement Projects, Work Practices, Software Development and Validation efforts* Certified Project Management Professional (PMP)• Certified Regulatory Affairs professional (RAC)

Leader and coordinator of quality effort for software solutions.Accomplishments:• Planned and executed software quality projects for client server and web based solutiuons• Led up to twenty-five quality engineers and subject matter experts in product quality effort• Successfully managed tasks of software test team across multiple projects and business initiatives in rapid release, financially-regulated environment• Delivered consistently successful software solution deliverables for all program and projects using uniform processes and unified team approach• Created project performance reporting methods that are successful across all projects and production maintenance efforts• Created new systems and processes for improved leadership and training of team members• Created unique approach to User Acceptance Testing (UAT) that led to greater successes in measuring UAT performance against customer requirements• Provided internal consultation and education on best practices of software quality development

Leader and coordinator of quality effort, release, and deployment for ASP-based e-health and m-health products. Accomplishments:• Created and implemented software test plans for web-based and wireless clinical products• Performed project and release testing of e-health, and integrated broadband m-health products• Provided significant increases in software quality with initiation of software testing processes• Served as release and deployment coordinator, leading the release quality process• Project manager of product, WebChart, managing work of 5 engineers and support employees• Delivered and deployed eight major releases of an internet-based e-health solution on time

Coordinator of quality effort for client-server based case management solution. Accomplishments:• Provided test design and execution of client-server case management solution• Supported product development by providing clinical expertise• Served as Lead QA engineer of an ASP e-health product, coordinated release and deployment• Led a team of five QA engineers during management transition• Provided key metrics to engineers and managers regarding quality status

Coordinator and leader of rehabilitation program serving disability population. Led marketing, planning, clinical service, outcomes management, documentation, and billing management efforts. Architected and implemented a charting and billing system solution, successfully used in inpatient and outpatient settings.Provided clinical care to patients in inpatient, outpatient settings.

Manager of outpatient and home health program serving disability population. Accomplishments:• Designed a clinical application, including charting, billing, and scheduling components.• Leader and supervisor of 2 employees

Leader of clinical program, including clinical services, documentation and billing management efforts.Accomplishments:• Architected a unique charting application used in private practice, outpatient, and home healthsites, for occupational therapists. Implemented tool in two clinical sites.• Led and supervised three employees.

Bs, Occupational Therapy

Ba, Architectural Studies, Psychology

Ma, Rehabilitation Of The Blind