• Facilitate knowledge transfer of processes amongst a team of 3, specialising in supporting the indirect SME partner channel and their internal SAP Stakeholders. • Deliver enablement training for global changes of process or new checks and balances to ensure business continuity for partners using digital portals for licensing and contract management.• Act as a point of escalation for team members experiencing new scenarios impeding operations for digital portals or licensing and… Show more • Facilitate knowledge transfer of processes amongst a team of 3, specialising in supporting the indirect SME partner channel and their internal SAP Stakeholders. • Deliver enablement training for global changes of process or new checks and balances to ensure business continuity for partners using digital portals for licensing and contract management.• Act as a point of escalation for team members experiencing new scenarios impeding operations for digital portals or licensing and contract management.• Support SAP SME Partners using SAP Digital Commerce portals and store-fronts for licensing needs. • Proactively identify issues and resolve unexpected system conflicts impeding contract management, and immediate fulfilment of licensing• Support SAP SME Partners and internal SAP Global stakeholders by identifying and removing technical impediments to ensure order bookings and recognised revenue • Continuously refine and improve processes in place with development teams and global business teams to simplify and enhance order workflows for SAP SME Partners• Proactively report on orders and contracts requiring manual intervention for booking• Support internal SAP stakeholders to ensure that SAP Partners have the tools and resources available to drive success and embrace the digitisation of the buyers journey. • Resolve Partner concerns and provide answers on a live basis via external facing customer engagement platforms Show less

• Support SAP SME Partners using SAP Digital Commerce portals and store-fronts for licensing needs. • Proactively identify issues and resolve unexpected system conflicts impeding contract management, and immediate fulfilment of licensing• Support SAP SME Partners and internal SAP Global stakeholders by identifying and removing technical impediments to ensure order bookings and recognised revenue • Continuously refine and improve processes in place with development teams and global… Show more • Support SAP SME Partners using SAP Digital Commerce portals and store-fronts for licensing needs. • Proactively identify issues and resolve unexpected system conflicts impeding contract management, and immediate fulfilment of licensing• Support SAP SME Partners and internal SAP Global stakeholders by identifying and removing technical impediments to ensure order bookings and recognised revenue • Continuously refine and improve processes in place with development teams and global business teams to simplify and enhance order workflows for SAP SME Partners• Proactively report on orders and contracts requiring manual intervention for booking• Support internal SAP stakeholders to ensure that SAP Partners have the tools and resources available to drive success and embrace the digitisation of the buyers journey. • Resolve Partner concerns and provide answers on a live basis via external facing customer engagement platforms Show less

• Support SAP Customers both direct and indirect via Partners using SAP Digital Commerce portals and store-fronts for licensing needs. • Resolve customer concerns and provide answers on a live basis via external facing customer engagement platforms• Proactively identify issues and resolve unexpected system conflicts impeding contract management, and immediate fulfilment of licensing• Continuously refine and improve processes in place to reduce the divide between licensing and… Show more • Support SAP Customers both direct and indirect via Partners using SAP Digital Commerce portals and store-fronts for licensing needs. • Resolve customer concerns and provide answers on a live basis via external facing customer engagement platforms• Proactively identify issues and resolve unexpected system conflicts impeding contract management, and immediate fulfilment of licensing• Continuously refine and improve processes in place to reduce the divide between licensing and fulfilment• Support SAP direct customers, partners representing indirect customers, and internal SAP stakeholders by identifying and removing technical impediments to ensure order bookings and recognised revenue • Support internal SAP stakeholders to ensure that SAP Partners have the tools and resources available to drive success and embrace the digitisation of the buyers journey. Show less

• Develop solutions and processes to provide one touch resolution for customer care issues• Provide first line guidance and pre-support care services for desktop products• Maintain contact with affected customers after resolution to ensure continued success and positive brand experience • Increase awareness of SAP Customer Care and commitment to customer-centricity. • Explore areas of potential enterprise growth • Establish relationships with internal product stakeholders… Show more • Develop solutions and processes to provide one touch resolution for customer care issues• Provide first line guidance and pre-support care services for desktop products• Maintain contact with affected customers after resolution to ensure continued success and positive brand experience • Increase awareness of SAP Customer Care and commitment to customer-centricity. • Explore areas of potential enterprise growth • Establish relationships with internal product stakeholders to deliver customer centric experiences. • Positive generation of Sales Opportunities from Customer Care engagementsAchievements → Highest completion of CSAT Surveys - (2017)→ Highest sum of positive scores (2017)→ Of the Highest positive CSAT Scores /Completed Surveys - (2017) Show less

Spark conversations to address industry challenges and demonstrate how we can bridge tradition and regulation with a rapidly changing consumer demographic expecting modern methods of engagement for businessUnderstand disruptive regulatory changes and propose how we work within those frameworks to bring modern social media engagement strategies that strengthen their strategic plans to advertise in new media spaces with new contraints and promise. Work within the Financial… Show more Spark conversations to address industry challenges and demonstrate how we can bridge tradition and regulation with a rapidly changing consumer demographic expecting modern methods of engagement for businessUnderstand disruptive regulatory changes and propose how we work within those frameworks to bring modern social media engagement strategies that strengthen their strategic plans to advertise in new media spaces with new contraints and promise. Work within the Financial Services sector to expand our footprint through a coordinated multi-touch strategy.120% Pipeline Creation for Strategic Industries (2014/15) Largest Recognised SaaS-Revenue Per Seat Deal (2014/15) Show less

Provide first line support to a team of IMR’s in any areas they may be facing challenges. Be it with regards to internal process or developing plays for successful campaign execution. In addition to guiding the team through sharing best practices learned, and when identified, advocating changes needed on their behalfEngage with strategic areas of focus and key accounts in Western Canada to build awareness of SAP and our ability to support their strategic initiatives and solve complex… Show more Provide first line support to a team of IMR’s in any areas they may be facing challenges. Be it with regards to internal process or developing plays for successful campaign execution. In addition to guiding the team through sharing best practices learned, and when identified, advocating changes needed on their behalfEngage with strategic areas of focus and key accounts in Western Canada to build awareness of SAP and our ability to support their strategic initiatives and solve complex challenges that may impede their ability to compete. Coordinate with field marketing and sales to develop strategic and relevant demand generating campaigns to create conditions for business opportunities to flourish Show less

Engage with mid-market companies to explore areas where SAP may be of value and bring about quantifiable change to efficiency and profitability. Focus on reporting, analytics, and database technology and demonstrate our strength in this area and exemplify how we can be of value to small and mid-sized organizations. Provide sales with support through demand generation, sales qualification, and campaign support and creation☛ 100%+ Pipeline run rate, on trajectory to reach… Show more Engage with mid-market companies to explore areas where SAP may be of value and bring about quantifiable change to efficiency and profitability. Focus on reporting, analytics, and database technology and demonstrate our strength in this area and exemplify how we can be of value to small and mid-sized organizations. Provide sales with support through demand generation, sales qualification, and campaign support and creation☛ 100%+ Pipeline run rate, on trajectory to reach Target Show less

Dispel the myth of SAP being a large enterprise serving the needs of large enterprises, and proselytize SAP’s transformation to becoming an organization where small and mid-sized business are just as important with specific solutions developed for their unique needs. Engage with Mid-market companies to explore areas where SAP may be of value and bring about quantifiable change to efficiency and profitability.☛ 101% Achievement in attaining marketing generated opportunities… Show more Dispel the myth of SAP being a large enterprise serving the needs of large enterprises, and proselytize SAP’s transformation to becoming an organization where small and mid-sized business are just as important with specific solutions developed for their unique needs. Engage with Mid-market companies to explore areas where SAP may be of value and bring about quantifiable change to efficiency and profitability.☛ 101% Achievement in attaining marketing generated opportunities for Midwest US ☛ 151% Achievement for pipeline created. Show less

Engage in customer discussions to address our commitment to their industry and demonstrate an understanding of their unique challenges and the SAP solutions developed specifically for them. Understand disruptive regulatory changes and propose SAP solutions aligned with their strategic plans. Work with the Strategic Industries team focusing on Healthcare and Financial Services to expand our footprint through a successful combination of ad-hoc campaign creation. While liaising… Show more Engage in customer discussions to address our commitment to their industry and demonstrate an understanding of their unique challenges and the SAP solutions developed specifically for them. Understand disruptive regulatory changes and propose SAP solutions aligned with their strategic plans. Work with the Strategic Industries team focusing on Healthcare and Financial Services to expand our footprint through a successful combination of ad-hoc campaign creation. While liaising with field sales field marketing, and inside sales. To create a coordinated multi-touch strategy.☛ 110% Achievement in attaining of marketing generated opportunities for Canada - Strategic Industries☛ 112% Achievement for pipeline created Show less

Dispel the myth of SAP being a large enterprise serving the needs of large enterprises with ERP alone, and proselytize SAP’s transformation to becoming an organization where small and mid-sized business are just as important with specific solutions in areas beyond ERP developed for their unique needs. Provide dedicated focus on small and mid-sized organizations within Canada, working alongside a new sales and marketing team. Develop and continuously refine a process for… Show more Dispel the myth of SAP being a large enterprise serving the needs of large enterprises with ERP alone, and proselytize SAP’s transformation to becoming an organization where small and mid-sized business are just as important with specific solutions in areas beyond ERP developed for their unique needs. Provide dedicated focus on small and mid-sized organizations within Canada, working alongside a new sales and marketing team. Develop and continuously refine a process for qualification that addresses the immediate needs of these organizations and effectively has them routed to the best resources in the SAP ecosystem to address their needs.☛ 125% Achievement in attaining of marketing generated opportunities for Canada - Small and Mid-sized business☛ 115% Achievement for pipeline created Show less

Provided first line contact on all inbound channels effectively representing the first impression of SAP for customers and partners alike. Worked to identify opportunities to start sales cycles with customers and new prospects through understanding the implications of challenges faced and start to align the relevant resources required to address identified needs. ☛ Overachieved on all targets and metrics set with year over year increases during my tenure. ☛ Established… Show more Provided first line contact on all inbound channels effectively representing the first impression of SAP for customers and partners alike. Worked to identify opportunities to start sales cycles with customers and new prospects through understanding the implications of challenges faced and start to align the relevant resources required to address identified needs. ☛ Overachieved on all targets and metrics set with year over year increases during my tenure. ☛ Established and identified areas for optimisation and awarded recognition for "continuous process improvement" ☛ Shared knowledge and best practices with team members, and stayed current with all product updates and knowledge. Show less

Worked to contact existing customers and ramp-up customers utilizing the Dynamics suite of products and advocate the Dynamics enhancement program for support ensuring renewals. Liaised with Partner Account Managers to target accounts deemed strategic and of importance. Increase rates of renewal and increase customer and partner engagement and interaction building healthy lines of communication. ☛ Provided out-of-scope assistance for Dynamics customers facilitating rapport… Show more Worked to contact existing customers and ramp-up customers utilizing the Dynamics suite of products and advocate the Dynamics enhancement program for support ensuring renewals. Liaised with Partner Account Managers to target accounts deemed strategic and of importance. Increase rates of renewal and increase customer and partner engagement and interaction building healthy lines of communication. ☛ Provided out-of-scope assistance for Dynamics customers facilitating rapport between relevant partners to see issues to resolution. ☛ Proactively worked to build relationships within the Dynamics customer community with the intentions of reaching trusted advisor status. Show less