Volunteering Manager
Edinburgh, United Kingdom
National Lead – Volunteering ProgrammeLed the national volunteering programme, ensuring best practice in volunteer management across recruitment, vetting, selection, training, and ongoing support. Key achievements include the introduction of standardised policies and procedures nationwide, improving consistency and effectiveness. Provided strategic support to managers, helping them maximise volunteer contributions while ensuring a meaningful and rewarding experience for volunteers. Managed performance reporting, quality assurance, and piloted innovative approaches to enhance volunteer engagement. Successfully led the organisation to achieve Investing in Volunteers accreditation in summer 2016.Key Skills & Achievements:- Revamped volunteer recruitment and selection processes- Developed comprehensive volunteer management policies and procedures- Designed and facilitated training programmes- Expertise in project management and performance evaluationNational Digital Youth Work LeadManaged the digital youth work team, providing support to young people via email, text, and one-to-one online chat. Oversaw the organisation’s digital presence, including website and social media management. Although separate from the volunteering programme, I was entrusted with this responsibility due to my expertise in digital engagement.