James Justice Email & Phone Number

Developed an overarching vision for the creation of a comprehensive service offering tailored to public sector clients in PaaS and SaaS systems, aligning solutions strategically and addressing diverse client needs.Cultivated and managed strong client relationships within the public sector, overseeing a team to address technical issues and providing leadership in developing client-centric solutions.Ensured compliance with strict government security requirements, implementing guardrails and obtaining Authority to Operate (ATO) by rapidly delivering evidence related to policies and procedures, meeting regulatory standards.Played a pivotal role in team expansion by actively participating in hiring processes and mentoring new team members, building a collaborative and skilled workforce tailored to public sector needs.Spearheaded the expansion of monitoring systems to optimize system performance and ensure adherence to SLA objectives, enhancing service delivery and client satisfaction for public sector entities.

Led end-to-end design and implementation of personalized services for managed clients in PaaS and SaaS systems, aligning services with strategic objectives.Managed and cultivated strong client relationships, overseeing a security team to address technical issues, and providing leadership in developing client-centric solutions.Implemented robust security measures, including vulnerability management and SIEM, to enhance overall security protocols.Played a key role in team expansion by actively participating in hiring processes and mentoring new team members, fostering a collaborative and skilled security workforce.Spearheaded the expansion of monitoring systems to optimize system performance and ensure adherence to SLA objectives, enhancing overall service delivery and client satisfaction.

Led end-to-end design and implementation of personalized services for managed clients in PaaS and SaaS systems, ensuring seamless operations.Cultivated strong client relationships, swiftly resolving technical issues, and contributing to client-centric solutions.Collaborated cross-functionally for the effective design and implementation of tailored PaaS and SaaS solutions, maintaining high responsiveness to client inquiries.

Toronto, Canada Area

Offering end to end service and support for all your IT needs. From infrastructure design to system maintenance including end user support and training.We serve small businesses, home offices and residential clients.

Toronto, Canada Area

• Diverse projects building out Hosted Services and SaaS systems for clients seeking Windows and Microsoft SQL expertise• Provide proactive systems monitoring and maintenance schedules for clients to reduce business interruptions related to system issues• Manage client interactions from quoting to project delivery and ongoing support and maintenance• Develop, implement and validate client DR plans to meet requirements and budget

Uxbridge, Ontario

• Implemented a delivery infrastructure platform that transmitted BI offering to diverse global clients under a Software as a Service mode.• Migrated critical company and client infrastructure to co-location facility improving system availability to meet defined SLA targets• Spearheaded a time-tracking application that drilled in on the true costs of a project and clarified what real earnings would be; enabled profit margins to be engineered into future project quotes• Improved the clustering efficiency and optimised the load balance of Microsoft SQL Analysis Services (SSAS), culminating in query results on client's Corporate Performance Dashboards that were 35% more efficient. • Minimised lost time for maintenance by over 75% by performing rolling updates across client systems.• Optimised system performance and minimised systems bottlenecks through careful analysis of SQL and application performance logs. • Provided more than 500 end users with as needed technical and applications support.• Guided the organisation towards Microsoft Silver Partner status which resulted in savings of around $50K per year on developer licensing costs. • Introduced virtualisation into the corporate infrastructure to facilitate server consolidation and provide rapid scale up and down of client resources to account for cyclical client needs.• Spearheaded the introduction of a time-tracking application that drilled in on the true costs of a project and clarified what real earnings would be. This enabled profit margins to be engineered into future project quotes, resulting in significant profits in subsequent years. • Interacted with clients to resolve matters by presenting them with realistic plans to reduce the likelihood of a re-occurrence of problem. . • Primary security contact and first responder for all building security incidents• Arranged all sub trade contract engagements for network, power, security and lighting systems.

Uxbridge, Ontario

• Defined acceptable performance and stability requirements for application processes while maintaining the required functional capabilities.• Ensured accurate testing of application deliverables so that they met functional requirements.• Leading the QA test efforts, ensured that software applications met the functional requirements promised business clients.

Establish clearly defined operating procedures to ensure visibility into the development process while attaining a clear definition of all features and corrections associated with every product release that can be communicated to all stakeholders and clients.

Pickering, Ontario

Managed a QA team of five, coordinating hardware and software requirements for a $2M development project, achieving a 70% reduction in initial hardware costs through alternate sourcing. • Responsible for QA and user documentation support of internal development teams.• Active voice on an internal Project Approval Committee (PAC) whose function was to ensure that all products approved for further development meet optimal product feasibility requirements.• Developed and implemented a productivity metrics system to clarify what must be done to develop products to meet company standards.• Developed deployment strategy using a Lean Six Sigma DMAIC model that emphasised the consistency of sales and demonstration systems running on a uniform virtualisation platform that led to a 75% reduction in deployment time and associated costs.• Deciding to augment client confidence of BI products, introduced a strategic QA test program to evaluate source control practices on business software, resulting in 70% increase in client acceptance of software updates.• Assumed leadership of a successful roll out of core business applications and customised solutions to established customers.• Introduced Microsoft Visual Studio Team Foundation Server to track project requirements, development tasks, design documents, and product quality measurements.

Pickering, Ontario

• Designed and developed a windows service suite to manage communication and electronic transfer of business transactions between a legacy Universe system to multiple business partners• Supported and enhanced a windows Parts and Service system integrated to legacy IBM Universe dealer management system based on customer feedback and requirements• Trained and mentored new team members on existing products and development standards and processes• Introduced peer code reviews in order to drive a change toward creation of quality code and stable product releases

Pickering, Ontario

• Coordinated with business analysts and system architects to develop a forecasting and budgeting system for Recreational Vehicle and Marine dealerships.• Worked closely with customers to define requirements for custom reports and utilities in order to perform development and deliver a product that met the clients' business needs.