James Justice Email & Phone Number

Developed an overarching vision for the creation of a comprehensive service offering tailored to public sector clients in PaaS and SaaS systems, aligning solutions strategically and addressing diverse client needs.Cultivated and managed strong client relationships within the public sector, overseeing a team to address technical issues and providing.

Led end-to-end design and implementation of personalized services for managed clients in PaaS and SaaS systems, aligning services with strategic objectives.Managed and cultivated strong client relationships, overseeing a security team to address technical issues, and providing leadership in developing client-centric solutions.Implemented robust security.

Led end-to-end design and implementation of personalized services for managed clients in PaaS and SaaS systems, ensuring seamless operations.Cultivated strong client relationships, swiftly resolving technical issues, and contributing to client-centric solutions.Collaborated cross-functionally for the effective design and implementation of tailored PaaS and.

Toronto, Canada Area

Offering end to end service and support for all your IT needs. From infrastructure design to system maintenance including end user support and training.We serve small businesses, home offices and residential clients.

Toronto, Canada Area

• Diverse projects building out Hosted Services and SaaS systems for clients seeking Windows and Microsoft SQL expertise
• Provide proactive systems monitoring and maintenance schedules for clients to reduce business interruptions related to system issues
• Manage client interactions from quoting to project delivery and ongoing support and maintenance
• Develop, implement and validate client DR plans to meet requirements and budget

Uxbridge, Ontario

• Implemented a delivery infrastructure platform that transmitted BI offering to diverse global clients under a Software as a Service mode.
• Migrated critical company and client infrastructure to co-location facility improving system availability to meet defined SLA targets
• Spearheaded a time-tracking application that drilled in on the true costs of a project and clarified what real earnings would be; enabled profit margins to be engineered into future project quotes
• Improved the clustering efficiency and optimised the load balance of Microsoft SQL Analysis Services (SSAS), culminating in query results on client's Corporate Performance Dashboards that were 35% more efficient.
• Minimised lost time for maintenance by over 75% by performing rolling updates across client systems.
• Optimised system performance and minimised systems bottlenecks through careful analysis of SQL and application performance logs.

Uxbridge, Ontario

• Defined acceptable performance and stability requirements for application processes while maintaining the required functional capabilities.
• Ensured accurate testing of application deliverables so that they met functional requirements.
• Leading the QA test efforts, ensured that software applications met the functional requirements promised business clients.

Establish clearly defined operating procedures to ensure visibility into the development process while attaining a clear definition of all features and corrections associated with every product release that can be communicated to all stakeholders and clients.

Pickering, Ontario

• Managed a QA team of five, coordinating hardware and software requirements for a $2M development project, achieving a 70% reduction in initial hardware costs through alternate sourcing.
• Responsible for QA and user documentation support of internal development teams.
• Active voice on an internal Project Approval Committee (PAC) whose function was to ensure that all products approved for further development meet optimal product feasibility requirements.
• Developed and implemented a productivity metrics system to clarify what must be done to develop products to meet company standards.
• Developed deployment strategy using a Lean Six Sigma DMAIC model that emphasised the consistency of sales and demonstration systems running on a uniform virtualisation platform that led to a 75% reduction in deployment.
• Deciding to augment client confidence of BI products, introduced a strategic QA test program to evaluate source control practices on business software, resulting in 70% increase in client acceptance of software updates.

Pickering, Ontario

• Designed and developed a windows service suite to manage communication and electronic transfer of business transactions between a legacy Universe system to multiple business partners
• Supported and enhanced a windows Parts and Service system integrated to legacy IBM Universe dealer management system based on customer feedback and requirements
• Trained and mentored new team members on existing products and development standards and processes
• Introduced peer code reviews in order to drive a change toward creation of quality code and stable product releases

Pickering, Ontario

• Coordinated with business analysts and system architects to develop a forecasting and budgeting system for Recreational Vehicle and Marine dealerships.
• Worked closely with customers to define requirements for custom reports and utilities in order to perform development and deliver a product that met the clients' business needs.